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Operational Readiness Manager Jobs in Raleigh, NC

First Citizens Bank

Manager IT

Raleigh, NC · On-site

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

CAI

CQV Senior Project Manager

Raleigh, NC · On-site

$120K - $175K/yr

The CQV Senior Project Manager is responsible for leading services delivered to life sciences clients in all aspects of CQV-project execution and capital project Operational Readiness. Skills and ...

CAI

CQV Senior Project Manager

Raleigh, NC

$120K - $175K/yr

The CQV Senior Project Manager is responsible for leading services delivered to life sciences clients in all aspects of CQV-project execution and capital project Operational Readiness. Skills and ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process ...

Actalent

Project Manager

Holly Springs, NC · On-site

Operational readiness experience, including planning and executing initiatives that prepare teams ... Change management skills, with the ability to support adoption and organizational alignment.

New

CAI

Building Commissioning Project Manager

Raleigh, NC

$102K - $138K/yr

For us, operational readiness isn't simply a goal. It's a way of life. Because tomorrow demands to ... As a Commissioning Project Manager, you will play a critical role in overseeing and driving the ...

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Operational Readiness Manager information

What is an operational readiness manager?

An Operational Readiness Manager is responsible for ensuring that a company’s people, processes, and systems are fully prepared for the launch or transition of new projects, systems, or facilities. They coordinate between various departments to identify potential risks, develop readiness plans, and implement solutions to ensure smooth operations from day one. Their role often involves change management, training, and testing to confirm that all operational requirements are met prior to go-live. This position is crucial in industries such as construction, IT, energy, and manufacturing, where seamless transitions are critical for business continuity.

How does an operational readiness manager collaborate with cross-functional teams during project rollouts?

Operational Readiness Managers work closely with departments such as engineering, IT, HR, and operations to ensure all aspects of a project are ready for launch. They facilitate regular meetings, coordinate readiness assessments, and align stakeholders on deliverables and timelines. This role often serves as a bridge between technical teams and business units, ensuring seamless communication and that potential risks or gaps are addressed early. Effective collaboration helps ensure a smooth transition from project phase to operational use, minimizing disruptions.

What are the key skills and qualifications needed to thrive as an operational readiness manager, and why are they important?

To excel as an Operational Readiness Manager, you need expertise in project management, risk assessment, process improvement, and a relevant bachelor's degree, often in business, engineering, or a related field. Familiarity with project management tools (like MS Project or Primavera), readiness assessment frameworks, and sometimes certifications such as PMP are typically required. Strong leadership, problem-solving, and communication skills help you coordinate cross-functional teams and manage complex transitions. These skills ensure seamless project launches, minimize operational disruptions, and drive continual organizational improvement.

What is the difference between Operational Readiness Manager vs Project Manager?

AspectOperational Readiness ManagerProject Manager
Primary FocusEnsuring operational systems and processes are prepared for launch or changePlanning, executing, and closing projects within scope, time, and budget
CertificationsCertifications like PMP, Six Sigma often preferredProject Management Professional (PMP), PRINCE2
Work EnvironmentOperations teams, cross-departmental coordinationProject teams, stakeholders, clients
Industry UsageCommon in industries with complex operational setups like manufacturing, energyWidely used across various industries for project execution

While both roles require strong project management skills and certifications, the Operational Readiness Manager focuses on preparing operational systems for deployment, whereas the Project Manager oversees the entire project lifecycle. Understanding these differences helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Operational Readiness Manager jobs in Raleigh, NC?

For Operational Readiness Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Operational Readiness Manager jobs in Raleigh, NC look for?

The top searched job categories for Operational Readiness Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Operational Readiness Manager jobs?

Cities near Raleigh, NC with the most Operational Readiness Manager job openings:

Operational Readiness Manager jobs near you
Infographic showing various Operational Readiness Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 70% In-person, 15% Hybrid, and 15% Remote job distribution.

Manager IT

First Citizens Bank

Raleigh, NC • On-site

Full-time

Re-posted 6 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing activities across the enterprise. This frontline management role provides leadership for a technology operations team supporting distributed and mainframe environments that are critical to operations across all lines of business.
The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process improvement. This role collaborates closely with infrastructure, application support, engineering, cybersecurity, and business stakeholders to ensure the reliable delivery of enterprise processing services while maintaining compliance with banking and regulatory requirements.
As part of a larger 24x7 global support organization, this position is expected to foster operational excellence, drive service reliability, and maintain a culture focused on customer service, accountability, and continuous improvement.
Responsibilities
Operational Leadership
  • Lead and develop a team of critical processing operators supporting 24x7 enterprise production operations.
  • Manage staffing, scheduling, shift coverage, workload distribution, and operational readiness.
  • Ensure timely execution of batch workloads across distributed and mainframe platforms.
  • Monitor production environments and oversee critical processing activities to ensure adherence to service level agreements (SLAs).

Production Operations Management
  • Oversee enterprise batch job execution and exception management.
  • Ensure successful daily processing of critical banking, financial, and business application workloads.
  • Coordinate recovery efforts during production incidents, outages, and disaster recovery events.
  • Partner with application, infrastructure, database, and network teams to resolve complex production problems.
  • Ensure operational procedures, runbooks, and process documentation remain current and accurate.
  • Participate in audits and support evidence collection for operational controls.
  • Enforce change management and operational governance processes.

Team Leadership and Development
  • Provide coaching, mentoring, performance management, and career development for team members.
  • Conduct hiring, onboarding, training, and succession planning activities.
  • Promote a culture of accountability, collaboration, continuous learning, and operational excellence.
  • Foster strong partnerships across global support teams and business stakeholders.

ojects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Experience
  • Experience supporting 24x7 production operations environments.
  • Experience managing enterprise batch processing across distributed and/or mainframe systems.
  • Experience leading incident response and service restoration activities within mission-critical environments.

Required Technical Skills
  • Enterprise batch scheduling and workload automation platforms
  • Mainframe operations including z/OS environments and batch processing concepts.
  • Distributed systems operations including Linux, Windows Server, and enterprise applications.
  • Production monitoring and event management tools.
  • Understand and drive ITSM processes.
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows.
  • Experience in large scale project management impacting batch and mainframe technology development.

Required Leadership Skills
  • Team leadership and employee development.
  • Operational decision-making under pressure.
  • Strong organizational and prioritization skills.
  • Effective conflict resolution and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Stakeholder management and executive communication capabilities.

Preferred Qualifications
Experience
  • Experience within the financial services, banking, or highly regulated industry.
  • Experience working within geographically dispersed or global support teams.
  • Experience leading technology modernization and automation initiatives.

Preferred Technical Skills
  • Control-M administration and scheduling experience.
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies.
  • Enterprise monitoring platforms such as Splunk, Moogsoft, Dynatrace, AppDynamics, SolarWinds, or similar tools.
  • ServiceNow or other ITSM platforms.
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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