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Online Reputation Management Jobs (NOW HIRING)

Infinity Home Services

Midwest Marketing Coordinator

$70K - $85K/yr

Manage online reputation efforts to support review growth, lead generation, and brand awareness. Monitor and respond to customer reviews in a timely and brand-appropriate manner. Design and implement ...

Kapitus

Lead Brand Marketing Coordinator

Raleigh, NC

$41K - $56K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

Boston, MA

$46K - $63K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

Chicago, IL

$43K - $60K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Reputation

Account Executive, Mid Market

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are core to the marketing and operational strategies of mid-market and ...

Kapitus

Lead Brand Marketing Coordinator

Hoboken, NJ

$46K - $64K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

New York, NY · Remote

$68K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

Charlotte, NC

$41K - $57K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

Kapitus

Lead Brand Marketing Coordinator

New York, NY

$46K - $64K/yr

Online Reputation & Customer Advocacy * Support the Director of Brand Marketing in the execution of Kapitus' online reputation management strategy. * Monitor and respond to reviews across Trustpilot ...

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Online Reputation Management information

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$17.5K

$40.6K

$86K

How much do online reputation management jobs pay per year?

As of Aug 12, 2026, the average yearly pay for online reputation management in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

More about Online Reputation Management jobs
What cities are hiring for Online Reputation Management jobs? Cities with the most Online Reputation Management job openings:
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Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Digital Marketing Coordinator

John C. Cassidy Air Conditioning & Plumbing

Riviera Beach, FL

$60K - $75K/yr

Full-time

Re-posted 11 days ago

Job description

Description

Digital Marketing Coordinator

Department: Marketing
Reports To: Director of Marketing
Location: Riviera Beach, FL
Employment Type: Full-Time
Travel: Up to 25% throughout Florida

Position Summary

The Digital Marketing Coordinator is responsible for supporting the company's digital marketing initiatives across multiple HVAC, plumbing, and home service brands. This role manages social media, content creation, online reputation, and digital marketing campaigns that strengthen brand awareness, engage customers, support recruiting efforts, and generate qualified leads.

Working closely with Marketing, Operations, Sales, and Recruiting, the Digital Marketing Coordinator creates engaging content, manages the company's online presence, and helps execute marketing initiatives that drive measurable business results. The ideal candidate is creative, organized, comfortable capturing content in the field, and has experience in the home services or skilled trades industry.

Essential Responsibilities

Digital Marketing & Content

  • Create, schedule, and publish engaging content across Facebook, Instagram, LinkedIn, YouTube, TikTok, and other digital platforms. 
  • Capture photos and videos from job sites, technicians, company events, customer testimonials, and community activities. 
  • Develop graphics, videos, and written content that supports brand awareness, lead generation, recruiting, and company culture. 
  • Maintain content calendars and ensure consistent branding across all company brands. 

Social Media & Reputation Management

  • Manage business social media accounts and engage with customers across digital platforms. 
  • Monitor and respond to customer reviews across Google Business Profile, Facebook, Yelp, Angi, BBB, and other review platforms. 
  • Monitor customer sentiment and identify opportunities to strengthen the company's online reputation. 

Marketing Support

  • Assist with digital marketing campaigns, email marketing, website updates, promotions, recruiting events, and community outreach initiatives. 
  • Partner with Operations, Recruiting, and branch leadership to gather field content and support employer branding efforts. 
  • Track campaign performance and recommend opportunities to improve engagement, lead generation, and brand visibility. 
  • Travel up to 25% throughout Florida to visit branch locations, job sites, recruiting events, trade shows, and community events to capture content and support marketing initiatives. 

Key Performance Indicators (KPIs)

Brand & Engagement

  • Social Media Engagement 
  • Audience Growth 
  • Reach & Impressions 
  • Video Performance 
  • Brand Awareness 

Reputation Management

  • Online Review Rating 
  • Review Response Time 
  • Customer Sentiment 

Marketing Performance

  • Content Production 
  • Lead Generation Support 
  • Recruiting Content Performance 
  • Marketing Project Completion 

Qualifications

  • 2+ years of experience in digital marketing, social media, communications, or content creation. 
  • Experience managing business social media accounts. 
  • Strong writing, communication, and organizational skills. 
  • Experience creating photo and video content using Canva, Adobe Creative Suite, CapCut, or similar tools. 
  • Familiarity with Meta Business Suite, Google Business Profile, Google Analytics, and social media scheduling platforms. 
  • Ability to manage multiple projects in a fast-paced environment. 

Preferred Qualifications

  • Experience in the HVAC, Plumbing, Electrical, Construction, or Home Services industry. 
  • Experience supporting multiple brands or locations. 
  • Photography and videography experience. 
  • Experience supporting recruiting, employer branding, or community engagement initiatives. 

Position Success Profile

A successful Digital Marketing Coordinator is a creative, organized, and results-oriented marketing professional who understands how digital marketing supports business growth. They create engaging content that builds brand awareness, strengthens customer trust, supports recruiting efforts, and enhances the company's online reputation.

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