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Online Reputation Management Jobs (NOW HIRING)

NetReputation

Senior Strategy Manager

Sarasota, FL · Remote

$95K - $115K/yr

Who We Are NetReputation is the premier online reputation management firm trusted by the world's most recognized Enterprise and SMB brands, influential executives, and discerning private individuals.

M&Y Personal Injury Lawyers

Be Seen First

Client Success Manager

Los Angeles, CA · Remote

$20 - $35/hr (+ commission)

... reputation management, review generation, referral generation, and service recovery initiatives ... Online reputation, client satisfaction, and local market credibility are critical components of our ...

Infinity Home Services

Midwest Marketing Coordinator

$70K - $85K/yr

Manage online reputation efforts to support review growth, lead generation, and brand awareness. Monitor and respond to customer reviews in a timely and brand-appropriate manner. Design and implement ...

Infinity Home Services

Area Marketing Coordinator

$60K - $80K/hr

Online Reputation : Manage online reputation efforts to support review growth, lead generation, and brand awareness. Monitor and respond to customer reviews in a timely and brand-appropriate manner.

Infinity Home Services

Area Marketing Coordinator

$60K - $80K/yr

Reviews & Online Reputation : Manage online reputation efforts to support review growth, lead generation, and brand awareness. Monitor and respond to customer reviews in a timely and brand ...

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Online Reputation Management information

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How much do online reputation management jobs pay per year?

As of Sep 2, 2026, the average yearly pay for online reputation management in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is an online reputation management?

An Online Reputation Management (ORM) job involves monitoring, influencing, and improving a brand's or individual's online presence. ORM specialists track online reviews, social media mentions, and search results to manage public perception. They respond to negative feedback, implement SEO strategies, and create positive content to enhance reputation. The goal is to build trust, protect credibility, and ensure that a brand or individual is accurately represented online.

What are the typical daily responsibilities in online reputation management?

Daily tasks in Online Reputation Management often include monitoring brand mentions and reviews across various platforms, responding to customer feedback, and analyzing sentiment trends. Professionals in this role also develop and implement strategies to address negative publicity, collaborate with PR and marketing teams, and prepare regular reports on reputation trends and campaign effectiveness. You may engage directly with customers online to resolve issues diplomatically, create content that enhances the brand image, and stay updated on the latest digital reputation tools. This dynamic work environment offers opportunities to work cross-functionally and make a direct impact on the public perception of an organization.

What are the key skills and qualifications needed to thrive in online reputation management?

To thrive in Online Reputation Management, you need strong analytical abilities, expertise in digital marketing, and a solid understanding of SEO and crisis communication, usually supported by a bachelor's degree in marketing, communications, or a related field. Familiarity with reputation monitoring tools (such as Brand24 or Mention), social media platforms, and review management systems is commonly required, along with certifications in digital marketing or social media management being advantageous. Excellent written and verbal communication, problem-solving skills, and diplomacy help professionals handle sensitive situations and interact effectively with clients and stakeholders. These competencies are crucial for monitoring a brand’s online presence, managing crises gracefully, and sustaining a positive public image.

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Online Reputation Management jobs near you
Infographic showing various Online Reputation Management job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Brand and Reputation Marketing Specialist

Kitchen Saver

Harrisburg, PA • On-site

Other

Posted 2 days ago

New

Job description

Brand and Reputation Marketing Specialist


**This is an in office position based in Lewisberry PA**


About the Role

We’re looking for a strategic, detail-oriented Brand & Reputation Specialist to own and elevate how our brand is perceived across every customer touchpoint—nationally and at the local level.

In this role, you’ll lead efforts to build, manage, and protect our online reputation, while driving programs that increase review volume, improve customer sentiment, and deliver actionable insights across the organization.

If you thrive at the intersection of brand management, customer experience, and analytics, this is your opportunity to make a measurable impact.

What You’ll Do

Reputation Management & Response Strategy

  • Oversee brand presence across major platforms including Google, Facebook, Yelp, BBB, and more
  • Ensure timely, thoughtful, and brand-aligned responses to customer reviews
  • Own response strategy, including handling high-visibility or sensitive situations

Review Generation & Program Management

  • Lead and scale an employee-driven review generation program by:
  • Increasing participation across locations
  • Tracking performance and adoption
  • Ensuring fairness and consistency
  • Drive improvements in review volume, velocity, and quality
  • Partner with Sales, CX, and Operations to integrate review generation into the customer journey

Office-Level Performance & Insights

  • Monitor reputation performance at the individual location level
  • Identify trends, risks, and opportunities for improvement
  • Provide actionable recommendations to enhance customer experience and outcomes
  • Influence local teams to drive improvement without direct authority

Review Management & Escalation

  • Establish and manage processes for review response and issue escalation
  • Partner cross-functionally to resolve customer issues and reduce recurring problems

Additional Responsibilities

Voice of Customer & Insights

  • Analyze reviews, surveys, and NPS data to uncover key customer insights
  • Translate feedback into recommendations for Marketing, CX, and Operations
  • Help drive continuous improvement across the organization

Brand Authority & Visibility

  • Identify opportunities for awards, rankings, and brand recognition
  • Leverage reviews and testimonials across marketing channels
  • Partner with internal teams and agencies to strengthen brand trust signals across search and emerging platforms

✅ What You Bring

  • Bachelor’s degree in Marketing, Communications, or related field
  • 3–5+ years of experience in brand, reputation, customer experience, or marketing roles
  • Experience managing online reviews across platforms (Google, BBB, Yelp, etc.)
  • Strong written communication skills, especially in handling sensitive or complex responses
  • Proven ability to work cross-functionally and influence outcomes
  • Experience in multi-location, DTC, or home services environments (preferred)
  • Familiarity with reputation management tools (e.g., Broadly, Sprout Social)
  • Experience with NPS or Voice of Customer programs

Work Environment

This role operates in a professional office setting with standard equipment and conditions, requiring extended periods of computer-based work.


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