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Online Phone Operator Jobs (NOW HIRING)

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone switchboard ...

Optim

Phone Operator - Savannah, GA

Savannah, GA · On-site

$15.25 - $18.75/hr

Optim Orthopedics is seeking a full time Phone Operator for our Savannah, location. Job Requirements: * Promptly answer all incoming calls within 3 rings in a professional and efficient manner. Using ...

GI Alliance

Phone Operator Specialist (32403)

Austin, TX · On-site

$16 - $20/hr

GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone duties ...

Easy HR Group

Outbound Phone Operator - VA

$16.75 - $20.75/hr

We are seeking a Virtual Assistant with Outbound Operator Experience to join our team. The primary responsibility of this role is to follow up on leads received in our system and book appointments.

Cumulus Media

Phone Screener/Board Operator

Houston, TX · On-site

$15.50 - $19.25/hr

Part-Time Phone Screener/Board Operator for The Roula Show CUMULUS MEDIA |KRBE 104.1 Houston, Texas is offering a great opportunity as a Part-Time Phone Screener/Board Operator for The Roula show ...

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How much do online phone operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for online phone operator in the United States is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.47 per hour, depending on experience, location, and employer.

What is an online phone operator?

An Online Phone Operator is responsible for handling inbound and outbound phone calls, providing customer support, taking orders, or assisting with inquiries remotely. They may work for call centers, businesses, or as independent contractors in various industries. Strong communication skills, active listening, and a reliable internet connection are essential for this role. Tasks can include troubleshooting issues, scheduling appointments, or processing transactions, depending on the employer's needs.

What does a typical workday look like for an online phone operator?

A typical workday for an Online Phone Operator involves taking inbound or making outbound calls to assist customers, resolve inquiries, process orders, or provide information. You will often work remotely, using specialized software to log calls, update records, and communicate with other team members. The role sometimes requires handling multiple tasks at once and maintaining high levels of professionalism during each interaction. You may also participate in virtual team meetings or training sessions to stay updated on company policies and procedures.

What are the key skills and qualifications needed to thrive in the online phone operator position, and why are they important?

To thrive as an Online Phone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is often important, with some roles requiring basic technical troubleshooting abilities. Standout soft skills include patience, problem-solving, and the ability to remain calm and professional under pressure. These competencies ensure positive customer experiences and efficient resolution of inquiries or issues in a remote, fast-paced environment.

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Online Phone Operator jobs near you
Infographic showing various Online Phone Operator job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 61% Full Time, 35% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Phone Operator Specialist (31732)

Flowood, MS • On-site

GI Alliance
Health Care and Social Assistance • 5 - 10K employees
Learn more about GI Allianceexternal

$13.50 - $17/hr

Full-time

Re-posted 27 days ago

GI Alliance rating

6.4

Company rating: 6.4 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.
Duties of this position include, but are not limited to, the following:
Position purpose
Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
  • Provides a pleasant and helpful phone contact for callers.
  • Performs clerical duties as assigned to maintain workflow in the department.
  • Perform other duties as assigned

Qualifications
Education: High School diploma or GED. Some college preferred.
Experience: Minimum six (6) months experience in a call center environment.
Additional Qualifications N/A
Performance Requirements:
  • Excellent communication skills, both written and verbal.
  • Proficient technical (computer) skills.
  • Ability to multi-task and prioritize.
  • Self-motivated with initiative.
  • Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran

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