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Online Help Desk Jobs (NOW HIRING)

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Global Channel Management, Inc.

Help DESK

Woodbridge, NJ · On-site

$18/hr

Qualifications Help desk support needs A+, N+, or any other OEM vendor certification Help desk support 1-5 years experience Provide first-level remote IT services or assist in the delivery of higher ...

STI

Help Desk

Trenton, NJ · On-site

$20 - $27/hr

Help Desk (Data Entry) Location: Trenton, NJ 08625 Duration: Long Term • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Company Description 5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The contractor will be work in the Agency's Help Desk and receive calls for assistance relating to the ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

Dakota Supply Group

Help Desk Manager

Fargo, ND · On-site

$83K - $139K/yr

Administer and provide technical oversight for Microsoft 365 services, including Exchange Online ... Ensure help desk practices follow appropriate security, compliance, change management, and access ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

Administer and provide technical oversight for Microsoft 365 services, including Exchange Online ... Ensure help desk practices follow appropriate security, compliance, change management, and access ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Job Title: Help Desk Technician Location: Bristol, RI (On-site at various Town facilities and ... This role manages an online ticketing system and ensures prompt resolution of user issues during ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

... online, court-related services. CIS is a team-based organization using the Disciplined Agile framework. The Application Help Desk Analyst is a member of the CIS Application Support Team. This team is ...

Apex Systems

Help Desk

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Job#: 3045648 Help Desk Location: Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help Desk Technician, you will provide technical support to an internal retail team. The role involves using ...

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Online Help Desk information

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How much do online help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for online help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the most commonly searched types of Help Desk jobs?

The most popular types of Help Desk jobs are:

What states have the most Online Help Desk jobs?

States with the most job openings for Online Help Desk jobs include:

What are popular job titles related to Online Help Desk jobs?

For Online Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Online Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

SharePoint Online Help Desk Support Specialist

Washington, DC • On-site

Agelix Consulting
IT Services • 11 - 50 employees
Learn more about Agelix Consultingexternal

Full-time

Re-posted 8 days ago

Job description

SharePoint Online Help Desk Support Specialist

Location: Washington D.C.

 We are seeking a highly motivated and skilled SharePoint Online Help Desk Support Specialist to provide expert technical assistance and ensure seamless operations for our SharePoint Online community in Washington D.C. This pivotal role involves delivering timely troubleshooting, advanced problem resolution, and specialized technical guidance, all while minimizing interruptions to critical business operations. The ideal candidate will possess a deep understanding of SharePoint Online functionalities and adhere to industry best practices for web-based support.

Key Responsibilities: The SharePoint Online Help Desk Support Specialist will be responsible for, but not limited to:

  • Tier 1/2 Support & Troubleshooting: Serve as the primary point of contact for all SharePoint Online related technical issues, troubleshooting, and resolving incoming help requests efficiently and effectively.
  • Documentation & Knowledge Management: Develop, maintain, and update comprehensive help desk procedures, knowledge base articles, FAQs, and other documentation to ensure efficient support processes and promote self-service capabilities for users.
  • Reporting & Metrics: Generate and maintain detailed help desk reporting metrics, including but not limited to: ticket number, date opened, problem summary, status, customer name/organization, assigned technician, resolution details, and resolution date. Utilize these reports to identify trends and continuously improve service delivery.
  • Ticket Lifecycle Management:
    • Manage the full lifecycle of help desk tickets received via various channels (email, phone, instant message, direct ticket submission).
    • Ensure all support requests are accurately logged and a ticket is created for tracking purposes.
    • Provide timely acknowledgement of all tickets within one hour of receipt.
    • Prioritize and resolve simple and low-complexity support requests immediately.
    • For complex issues requiring more investigation, communicate estimated resolution timelines transparently to the user community.
    • Collaborate closely with the Government OIT-PM to determine and align on request priorities, ensuring critical business needs are met.
  • Proactive Communication: Proactively communicate important updates, system outages, planned maintenance, and changes to operational procedures to the user community to minimize disruption and keep stakeholders informed.
  • Best Practices: Apply technical and industry-wide web-based best practices in all troubleshooting, problem resolution, and support activities.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
  • Experience:
    • Minimum of 3-5 years of proven experience in IT help desk support or a similar technical support role.
    • Demonstrated expertise and hands-on experience with Microsoft SharePoint Online, including administration, configuration, and user support.
    • Experience with various help desk ticketing systems and IT Service Management (ITSM) best practices.
    • Proven experience in creating and maintaining detailed technical documentation and knowledge base articles.
  • Skills & Abilities:
    • Exceptional troubleshooting and problem-solving skills with a logical and methodical approach.
    • Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
    • Excellent customer service orientation and interpersonal skills.
    • Ability to prioritize and manage multiple tasks in a fast-paced environment.
    • Self-motivated with the ability to work independently and as part of a collaborative team.
    • Familiarity with Microsoft 365 ecosystem components is a plus.