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Online Dispatch Jobs (NOW HIRING)

U-Haul

U-Box Warehouse Worker

Raleigh, NC

$15.50 - $19/hr

Provide customer assistance, including the sale of support items and use of online dispatch and rental systems. * Perform customer-ready inspections of U-Box containers prior to dispatch and upon ...

Rockingham County, NH

Dispatch Operator

Brentwood, NH · On-site

$25.67 - $36.17/hr

Dispatch Division: Sheriff's Office Opening Date: 10/09/2025 Welcome to the commerce center of ... Certification in NH State Police On-line Telecommunications System (SPOTS), preferred.

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Online Dispatch information

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$30K

$62.9K

$103.5K

How much do online dispatch jobs pay per year?

As of Jun 9, 2026, the average yearly pay for online dispatch in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

How does an Online Dispatch professional typically collaborate with drivers and other team members to ensure timely deliveries?

Online Dispatch professionals play a vital role in coordinating real-time communication between drivers, warehouse staff, and customers. They utilize dispatch software and digital communication tools to assign routes, track shipments, and resolve any delivery issues that arise. Effective collaboration involves keeping everyone updated on changes, addressing delays proactively, and supporting drivers with information or troubleshooting as needed. Strong teamwork and clear communication are essential to maintaining smooth operations and meeting delivery deadlines.

What are the key skills and qualifications needed to thrive as an Online Dispatch, and why are they important?

To thrive as an Online Dispatch, you need strong organizational skills, attention to detail, and familiarity with logistics or transportation processes, often supported by a high school diploma or relevant experience. Proficiency with dispatch software, GPS tracking systems, and communication platforms is typically required. Excellent problem-solving, time management, and interpersonal communication skills help you efficiently coordinate schedules and respond to urgent issues. These skills ensure smooth operations, timely deliveries, and effective communication between drivers, customers, and management.

What is the difference between Online Dispatch vs Delivery Coordinator?

AspectOnline DispatchDelivery Coordinator
CredentialsTypically requires dispatch or logistics certificationsOften requires logistics or supply chain certifications
Work EnvironmentPrimarily remote or office-based, coordinating multiple drivers or vehiclesOffice or warehouse setting, managing delivery schedules and routes
Industry UsageCommon in transportation, courier, and logistics companiesUsed in retail, food service, and logistics sectors

Online Dispatch and Delivery Coordinator roles both involve managing delivery operations, but Online Dispatch focuses on coordinating drivers remotely through digital platforms, while Delivery Coordinators often handle scheduling and route planning in a more hands-on environment. Both roles require logistics knowledge and communication skills, but Online Dispatch is more tech-driven and remote-oriented.

What is an online dispatch job?

An online dispatch job involves coordinating and managing the assignment of tasks, deliveries, or services through digital platforms. Online dispatchers communicate with drivers, service providers, or technicians to ensure that jobs are scheduled efficiently and completed on time. They often use specialized software to track the status of orders, handle customer inquiries, and resolve any issues that arise during the dispatch process. This role is essential in industries like transportation, logistics, and emergency services, where timely coordination is crucial.
More about Online Dispatch jobs
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What are the most commonly searched types of Dispatch jobs? The most popular types of Dispatch jobs are:
What states have the most Online Dispatch jobs? States with the most job openings for Online Dispatch jobs include:
What job categories do people searching Online Dispatch jobs look for? The top searched job categories for Online Dispatch jobs are:
Online Dispatch jobs near you

Dispatch Coordinator

SERVPRO of Rockville-Olney/Silver Spring North

Rockville, MD • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

SERVPRO Team Gutierrez is hiring a Dispatch Coordinator!
As the Dispatch Coordinator, you will perform customer service and administrative tasks related to receiving and routing calls and emails, intake and dispatch of new emergency mitigation service requests & other referrals, qualifying and prioritizing projects efficiently, monitoring and tracking technicians routes and appointments, and general office support. Responsibilities involve coordinating and communicating between various teams, technicians, and customers/clients to ensure that services are delivered promptly and effectively, and all project files and databases are updated appropriately.
Key Responsibilities
Customer Service:
Deliver excellent customer service by creating a positive first impression and maintaining a professional, courteous attitude
Ensure customers are informed about the service process, potential delays, and receive complete and accurate details on processes
Handle customer inquiries, concerns, and complaints in a professional and empathetic manner.
Address scheduling conflicts, emergencies, and unexpected issues that may arise during service delivery.

Scheduling and Coordination:
Receive and process service requests from customers, either through phone calls, emails, or an online platform
Collect all pertinent project information during intake (FNOL First Notice of Loss) and details in company database
Schedule appointments for technicians to visit customers' homes/business for emergency service.
Optimize technician routes to minimize travel time.
Follow-up on and track pending emergency leads and job referrals

Emergency Response:
Handle commercial or Large Loss emergency service requests and deploy a priority responder immediately to urgent situations.
Collaborate with management if the situation requires additional assistance.

Prioritization & Time Management:
Prioritize urgent service requests and assign resources accordingly.
Qualify and schedule projects based on factors such as geographic proximity, response time, availability, and skill set.
Monitor technicians adherence to arrival windows, track their progress, and adjust schedules as needed.

Communication & Documentation:
Maintain clear and open communication channels with customers, technicians, and other relevant parties.
Update customers on appointment timings, delays, and any changes in the schedule.
Update and manage project database for tracking services requests, appointments, customer information, and job statuses.
Document all internal and external communications in project database and/or TPA (Third Party Administrators) Dashboards

Team Support:
Coordinate with other dispatchers and/or team members to ensure seamless coverage and support.
Maintain and update company contact list
Office supply inventory management
Filing, mailing, receive & route packages, deliveries, and greet visitors
Position Requirements
  • High school diploma/GED (preferred)
  • At least 3 years of customer service and scheduling-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and to remain detail orientated
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies
This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise.