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Onboarding Implementation Jobs in Virginia (NOW HIRING)

ID.me

Customer Onboarding Manager

Mclean, VA · Remote

Role Overview We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers ...

Oryx Software Inc

Onboarding Manager

Mclean, VA

$65K - $75K/yr

Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field. * 2+ years of experience in SaaS onboarding, implementation, or customer success. * Excellent communicator ...

ID.me

Customer Onboarding Manager

Mclean, VA · On-site

Lead end-to-end implementation projects - developing project plans, defining success criteria, and ... Document onboarding activities and lessons learned, contributing to the continuous improvement of ...

Exiger

Implementation Manager

Mclean, VA · Hybrid

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

RoboMQ

Implementation Engineer

Mclean, VA · On-site

... onboarding, offboarding, compliance, and security with zero-trust and least-privilege security ... You'll implement and configure Hire2Retire for customers, not just explain how it works, but make ...

Exiger

Implementation Manager

Mclean, VA · On-site

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions. * Serve as the primary point of contact for clients during the ...

ADP

Implementation Consultant III

Norfolk, VA · On-site

In this position, you'll couple your business consulting expertise with our innovative solutions to create exceptional onboarding experiences for each product or service implementation.

Cesna Group

Local Business Development Manager

Mclean, VA · On-site

$100K - $200K/yr

... onboarding, implementation planning, and ongoing customer success initiatives. * - Identify upsell opportunities and customer expansion strategies. * - Collaborate closely with HQ teams on pricing ...

Owens & Minor

Sr. Implementation Lead

Richmond, VA · On-site

$90K - $100K/yr

Job Summary The Implementation lead operates independently to support and lead small to mid-size ... Collaborate with cross-functional teams to ensure successful onboarding for new and expanded ...

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Onboarding Implementation information

What does an onboarding job do?

An onboarding implementation job involves coordinating and executing the process of integrating new employees into a company. This includes setting up training, completing paperwork, and ensuring new hires understand company policies and tools. The role often requires strong organizational skills and familiarity with onboarding software or HR systems.

What are the 5 C's of onboarding?

The 5 C's of onboarding are Clarity, Compliance, Culture, Connection, and Confidence. These elements help new employees understand their role, adhere to policies, integrate into the company culture, build relationships, and develop self-assurance in their tasks. Effective onboarding programs often focus on these areas to ensure successful employee integration.

What is onboarding implementation?

Onboarding implementation involves executing the processes and activities required to integrate new employees into an organization. It includes setting up training, orientation, and systems access to ensure a smooth transition and effective job performance. This role often requires coordination with HR, IT, and management teams to ensure all onboarding steps are completed efficiently.

What skills do you need to be an onboarding specialist?

An onboarding specialist needs strong communication and interpersonal skills to effectively guide new employees through the onboarding process. They should have organizational abilities, attention to detail, and proficiency with onboarding software or HR systems. Problem-solving skills and the ability to adapt to different company cultures are also important for success in this role.
What are the most commonly searched types of Onboarding Implementation jobs in Virginia? The most popular types of Onboarding Implementation jobs in Virginia are:
What cities in Virginia are hiring for Onboarding Implementation jobs? Cities in Virginia with the most Onboarding Implementation job openings:
Onboarding Implementation jobs near you
Infographic showing various Onboarding Implementation job openings in Virginia as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Customer Onboarding Manager

Customer Onboarding Manager

ID.me

Mclean, VA • Remote

Other

Posted 12 days ago

ID.me rating

5.6

Company rating: 5.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

232nd of 245 rated software companies

Job description

Company Overview

ID.me is a high-growth digital identity network with over 170 million members. We simplify how individuals securely verify and share their identity online. Our mission is to make the world a more trusted place by enabling access to critical services across government, healthcare, financial services, and more.

Role Overview

We are seeking an experienced Customer Onboarding Manager to lead the implementation process for customers adopting ID.me's identity verification solutions. You will guide customers from kickoff through launch, working cross-functionally to ensure they are set up for long-term success. This role supports ID.me's strategic and enterprise accounts - including government agencies, healthcare organizations, and large commercial customers - and requires the ability to manage complex, high-stakes implementations with multiple stakeholders across technical, legal, and executive functions.

Responsibilities

  • Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage.
  • Lead end-to-end implementation projects - developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned.
  • Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
  • Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track.
  • Educate customers on ID.me's platform, tools, best practices, and support resources to ensure successful adoption.
  • Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.
  • Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.


Qualifications

Required:

  • 5+ years of experience in onboarding, implementation, or program/project management roles.
  • Experience supporting enterprise or strategic accounts with long implementation cycles and multi-stakeholder environments is required.
  • Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
  • Familiarity with tools such as Google Workspace, Jira, Rocketlane, and CRM platforms like Salesforce.

Preferred:

  • Experience working with government agencies, healthcare organizations, or financial services customers.
  • Background in digital identity, SaaS, or security-related technology.
  • Understanding of compliance frameworks relevant to identity and data security (e.g., NIST, FedRAMP, IAL2).
  • PMP or other relevant project management certification.

What ID.me employees say

Pay

Hours and flexibility

Workplace

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