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On Call Epic Analyst Jobs (NOW HIRING)

Albanymed

Epic Analyst II

Albany, NY

$77K - $119K/yr

The Epic Analyst evaluates the internal technical needs of the organization and recommends ... Provide on-call, extended weekday and weekend support for on-site and off-site locations, as ...

Albany Med

Epic Analyst II

Albany, NY · On-site

$77K - $119K/yr

The Epic Analyst evaluates the internal technical needs of the organization and recommends ... Provide on-call, extended weekday and weekend support for on-site and off-site locations, as ...

University of Miami

Epic Analyst, MyChart

Miami, FL · On-site

The Epic Analyst 2 assists Associate Epic Analysts on the team and collaborates with key ... Participates in on-call rotations and support. * Attends and participates in applicable committees.

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How much do on call epic analyst jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for on call epic analyst in the United States is $56.31, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $75.00 per hour, depending on experience, location, and employer.

What are the main challenges faced by On Call Epic Analysts during after-hours support, and how can they prepare for them?

On Call Epic Analysts often encounter urgent issues outside of regular business hours, such as system outages or critical workflow problems that impact patient care. The main challenges include quickly diagnosing issues with limited information, collaborating remotely with clinical staff, and prioritizing multiple simultaneous requests. To prepare, analysts should ensure they have remote access set up, stay updated on recent system changes, and maintain clear communication channels with both IT and clinical teams. Proactive knowledge of hospital workflows and maintaining comprehensive documentation can also help streamline after-hours troubleshooting.

What are On Call Epic Analysts?

On Call Epic Analysts are IT professionals who provide support for Epic, a widely used electronic health record (EHR) system, outside of regular business hours. Their main responsibilities include troubleshooting urgent issues, resolving system errors, and assisting clinical and administrative staff with Epic-related problems during nights, weekends, or holidays. They play a critical role in ensuring the EHR system remains functional and accessible at all times, minimizing disruptions to patient care. On Call Epic Analysts typically have specialized training in Epic modules and work closely with technical and clinical teams to maintain system stability.

What are the key skills and qualifications needed to thrive as an On Call Epic Analyst, and why are they important?

To thrive as an On Call Epic Analyst, you need strong analytical skills, detailed knowledge of healthcare workflows, and experience with Epic systems, typically supported by a relevant degree and Epic certification. Familiarity with Epic modules, healthcare IT standards, SQL, and ticketing or incident management systems is essential. Excellent problem-solving, communication, and customer service skills help you effectively address urgent issues and collaborate with clinical staff. These skills ensure timely resolution of system problems, maintain EHR reliability, and support high-quality patient care.

What is the difference between On Call Epic Analyst vs Epic Support Specialist?

AspectOn Call Epic AnalystEpic Support Specialist
CredentialsEpic certifications, healthcare IT experienceEpic certifications, healthcare IT experience
Work EnvironmentHospital IT departments, on-call supportHospital IT departments, support roles
Employer & IndustryHospitals, healthcare providers using EpicHospitals, healthcare providers using Epic
Search & Comparison IntentUnderstanding roles, responsibilities, and differencesUnderstanding support roles, troubleshooting, and responsibilities

Both On Call Epic Analysts and Epic Support Specialists work within healthcare IT environments supporting Epic systems. The main difference lies in their roles: On Call Epic Analysts typically handle urgent, on-demand issues and require availability outside regular hours, while Epic Support Specialists focus on ongoing support, troubleshooting, and system maintenance during regular hours. Both roles demand Epic certifications and healthcare IT experience, but their scope and work hours differ.

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On Call Epic Analyst jobs near you
Epic Analyst, Security

Epic Analyst, Security

The University of Miami

Miami, FL • On-site, Remote

Full-time

Medical, Dental

Posted 21 days ago

University Of Miami rating

7.7

Company rating: 7.7 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

215th of 535 rated colleges and universities

Job description

Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The University of Miami Health System ("UHealth") IT Department has an exciting opportunity for a full-time Epic Analyst, Security.
The Epic Analyst, Security assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application's configuration, function, and access. The Epic Analyst, Security facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.
Core Responsibilities:
  • Serves as a support contact for application end-users. Identifies issues and works to resolve them.
  • Designs, develops, implements, and maintains the application.
  • Supports all phases of testing and document workflow design.
  • Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
  • Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.
  • Collaborates with trainers on application changes and new features to develop documentation and training strategies.
  • Assists with analyzing the impact of information technology in clinical work processes.
  • Participates in on-call rotations and support.
  • Attends and participates in applicable committees.
  • Maintains regular communication with team members and participates in weekly project team meetings.
  • Reviews the status of projects and issues on an ongoing basis with leadership.
  • Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
  • Becomes knowledgeable about UHealth's policies, procedures, and business operations.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions:
As an Epic Analyst - Security, you will report to the Senior Manager and will be responsible for:
  • Providing oversight and leadership to Associate Epic Analysts on the team
  • Configuring and maintaining security functions, access, and user records within various Epic applications
  • Monitoring, responding, and reporting to security alerts, incidents, and breaches
  • Conducting internal audits and risk assessments to identify potential vulnerabilities
  • Work with application and compliance teams to design system-level access
  • Create and maintain procedures to activate, deactivate, and update user records
  • Assign application security levels and roles and establish ownership of each particular security class
  • Coordinate security-related activities across physical (buildings, grounds), infrastructure (network, servers, operating system), and application (Epic or non-Epic) teams
  • Identify trends and patterns in design of security, recommend and administer security improvements, and maintain security measures to protect patient data
  • Perform periodic risk reviews and internal audits to identify potential vulnerabilities
  • Monitor, report, and respond to any security alerts, incidents, and breaches
  • Stay up-to-date with the latest security trends and technologies
  • Participate in on-call rotations and support
  • Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.
  • Maintain regular communication with team members and participate weekly project team meetings
  • Review the status of projects and issues on an ongoing basis with leadership
  • Become knowledgeable about UHealth's policies, procedures, and business operations

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINUMUM QUALIFICATIONS:
  • Bachelor's degree in relevant field
  • Epic Certification
  • Minimum 3 years of relevant experience, preferably in application security or network security
  • Understanding of Epic's security infrastructure preferred
  • Understanding of concepts of confidentiality and data security preferred
  • Ability to communicate effectively in both oral and written form.
  • Ability to maintain effective interpersonal relationships.
  • Ability to recognize, analyze, and solve a variety of problems.
  • Ability to lead, motivate, develop and train others.
  • Proficiency in computer software (i.e. Microsoft Office).
  • Commitment to the University's core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff

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About University of Miami

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The University of Miami, located in the beautiful Coral Gables, Florida, is a comprehensive, private research institution in the United States. Operating within the higher education industry, the institution offers a multitude of degree programs spanning over 180 majors and program through its 12 colleges. The University was founded in 1925 with the mission to disseminate knowledge, transform lives, and change the world - a mission it has held faithfully to this day. Notably, the University of Miami has gained global recognition for its commitment to research and innovation, with over $324 million in research and sponsored project funding awarded annually.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Coral Gables, FL, US

Year founded

1925

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