ZipRecruiter

Log In

1

Non Exempt Connectwise Jobs (NOW HIRING)

Premier One

Technician II

Topeka, KS · On-site

Non-Exempt HR Contact: Director of Administration PRIMARY ACCOUNTABILITY The Technician II is ... ConnectWise, ScreenConnect, IT Glue, Managed Workplace, Microsoft 365, Phin, 3CX, Windows Server OS ...

Atlas Technica

Systems Engineer- Hybrid

Bodega Bay, CA

$70K - $100K/yr

San Francisco Bay Area, CA (Hybrid) Type: Full-Time Hourly, Non-Exempt Atlas Technica's mission is ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

Atlas Technica

Jr. Systems Engineer

Boston, MA · On-site +1

Hybrid, Boston, MA Type: Full-Time Hourly, Non-Exempt Atlas Technica's mission is to shoulder ... Experience utilizing the ConnectWise suite of products * Experience with vendors such as Google ...

Atlas Technica

Systems Engineer - Hybrid

Stamford, CT · On-site +1

Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

Atlas Technica

Systems Engineer

Boston, MA · On-site +1

Boston, MA Type: Full-Time Hourly, Non-Exempt Atlas Technica's mission is to shoulder IT management ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

next page

Showing results 1-20

All JobsNon Exempt Connectwise Jobs

Non Exempt Connectwise information

How does a Non-Exempt ConnectWise employee typically interact with other departments within a managed services provider (MSP)?

As a Non-Exempt ConnectWise employee, you’ll often work closely with multiple teams such as technical support, project management, and sales. Your daily responsibilities may include ticket management, updating client records, and coordinating with technicians to resolve customer issues efficiently. Regular communication with colleagues in different departments is essential to ensure smooth workflow and high-quality service delivery. This collaborative environment helps you develop a broad understanding of operations and can open up opportunities for career advancement within the organization.

What is the difference between Non Exempt Connectwise vs Non Exempt Service Desk Technician?

AspectNon Exempt ConnectwiseNon Exempt Service Desk Technician
CertificationsITIL, CompTIA A+ or Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged service providers, IT support firmsHelp desks, IT support centers
Employer & IndustryIT service companies, MSPsCorporate IT departments, MSPs

Both roles are non-exempt, meaning they are hourly positions eligible for overtime. Non Exempt Connectwise professionals typically focus on managing and supporting Connectwise platform tasks, while Non Exempt Service Desk Technicians handle general IT support tickets. The main difference lies in their specific job functions, but both require similar certifications and work in comparable environments within the IT support industry.

What are Non Exempt ConnectWise employees?

Non Exempt ConnectWise employees are staff members at ConnectWise who are classified as 'non-exempt' under the Fair Labor Standards Act (FLSA). This means they are eligible for overtime pay for hours worked over 40 in a workweek, unlike 'exempt' employees who are typically salaried and not eligible for overtime. Non-exempt status usually applies to hourly positions or roles that do not meet certain criteria for exemptions, such as specific job duties or salary thresholds. At ConnectWise, these employees may perform technical, administrative, or support roles. Understanding your exemption status is important, as it affects how you are paid and your rights regarding overtime.

What are the key skills and qualifications needed to thrive as a Non-Exempt ConnectWise Specialist, and why are they important?

To thrive as a Non-Exempt ConnectWise Specialist, you need a solid understanding of IT service management, troubleshooting, and customer support, often backed by experience in help desk or technical support roles. Familiarity with the ConnectWise platform, ticketing systems, remote monitoring tools, and relevant IT certifications (such as CompTIA A+) is typically required. Strong communication, problem-solving abilities, and attention to detail help professionals excel in client interactions and issue resolution. These skills ensure efficient service delivery, accurate documentation, and high client satisfaction in managed IT environments.
More about Non Exempt Connectwise jobs
What cities are hiring for Non Exempt Connectwise jobs? Cities with the most Non Exempt Connectwise job openings:
What states have the most Non Exempt Connectwise jobs? States with the most job openings for Non Exempt Connectwise jobs include:
What job categories do people searching Non Exempt Connectwise jobs look for? The top searched job categories for Non Exempt Connectwise jobs are:
Non Exempt Connectwise jobs near you
Infographic showing various Non Exempt Connectwise job openings in the United States as of July 2026, with employment types broken down into 3% Internship, 24% As Needed, 14% Full Time, 47% Temporary, and 12% Nights. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution.
Technician II

Technician II

Premier One

Topeka, KS • On-site

Full-time

Posted 28 days ago

Job description

Job Title: Technician II

Job Category: Service Delivery
Group: Managed Services

Supervisor: Service Team Lead
Location: Kansas

Position Type: Non-Exempt
HR Contact: Director of Administration


PRIMARY ACCOUNTABILITY

The Technician II is responsible for providing advanced technical support to users with computer software and hardware problems and maintaining documentation. This position is also responsible for responding to and diagnosing problems, including recognition, research, isolation and resolution steps. Additionally, the Technician II coordinates the dispatch of technical, professional or service personnel for service, repair, or training.


ROLE AND RESPONSIBILITIES

  • Troubleshoot and resolve IT support issues submitted by Premier One clients
  • Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One
  • Maintain advanced knowledge of supported Line of Business applications
  • Establish positive relationships with clients face-to-face, by telephone, and by email
  • Maintain a working team relationship with the Service and Engineer teams
  • Provide training, documentation, and knowledge transfer to technicians
  • Promote, manage, and develop documentation and SOPs
  • Provide escalation IT support for technicians
  • Perform on-call responsibilities as assigned by supervisor
  • Primary Systems: ConnectWise, ScreenConnect, IT Glue, Managed Workplace, Microsoft 365, Phin, 3CX, Windows Server OS, Windows 10/11 OS, Active Directory, Various Line of Business Applications


GENERAL EXPECTATIONS

  • Provide superior client service by resolving problems efficiently and responding quickly
  • Ability to work independently and in team settings
  • Ability to work efficiently with attention to details and quality of work produced
  • Ability to work with myriad of personality types in a congenial and respectful manner
  • Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community
  • Ability to establish and maintain working relationships across all levels of Premier One's staff and clients
  • Ability to effectively work in a high pressure, fast-paced environment and be held accountable for results
  • Ability to organize, multi-task, plan and set priorities with minimal supervision
  • Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy
  • Ability to be in office at Topeka HQ as required to serve client need
  • Maintain an attitude of confidence, enthusiasm, and positivity


EDUCATION AND EXPERIENCE

  • High School Diploma or GED is required; some post-secondary education or training is preferred
  • Minimum 4 years of IT support and customer service
  • Demonstrated troubleshooting ability for hardware and software across multiple platforms


REQUIRED CERTIFICATIONS

  • CompTIA A+
  • Microsoft Azure Fundamentals (AZ-900) - Preferred


KEY PERFORMANCE INDICATORS

  • Maintain Customer Satisfaction Survey Average of greater than 95%
  • Productivity >= 85% Average Productive Time
  • Average Resolution Time <= 4 Hours
  • Average Response Time <= 60 Minutes
  • Tickets Closed Per Day >= 8


PHYSICAL DEMANDS

  • Must be able to sit and stand for extended periods of time
  • Hearing and visual acuity within normal range
  • Ability to communicate clearly and quickly on the phone and via video conference
  • Manual dexterity to operate keyboard, calculator, and telephone
  • Ability to read computer screens, email, and written documentation
  • Bending, kneeling, stooping, and walking may be required to carry out job responsibilities
  • Ability to lift up to 50 pounds


WORK ENVIRONMENT

  • Professional and deadline-oriented environment in an office setting
  • Interaction with team and clients
  • Available Monday through Friday, 7:00 am to 5:00 pm CST, based on business needs


ADDITIONAL DUTIES
Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

Apply