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Non Exempt Connectwise Jobs (NOW HIRING)

Atlas Technica

Systems Engineer - Dedicated

Austin, TX · On-site

Austin, TX - Dedicated On-Site Type: Full-Time, Non-Exempt Atlas Technica's mission is to shoulder ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

Atlas Technica

Jr. Systems Engineer - Hybrid

Stamford, CT · On-site +1

$55K - $75K/yr

New York City / Stamford / Greenwich - Hybrid Type: Full-Time Hourly, Non-Exempt About Atlas ... Experience using the ConnectWise suite of products. * Experience supporting platforms such as ...

Atlas Technica

Systems Engineer - Dedicated

Greenwich, CT · On-site

$70K - $90K/yr

Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

Stratix Systems

Be Seen First

Service Desk Technician

Reading, PA · On-site

$40K - $48K/yr

Create and submit detailed call logs documenting customer interactions in ConnectWise. Accuracy ... As a non-exempt employees, overtime is paid at one and one-half times rate for hours worked in ...

Atlas Technica

Systems Engineer - Dedicated

Greenwich, CT · On-site

$70K - $90K/yr

Non-Exempt Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity ... Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of ...

Stratix Systems

Be Seen First

Service Desk Technician

Reading, PA · On-site

$40K - $48K/yr

Create and submit detailed call logs documenting customer interactions in ConnectWise. Accuracy ... As a non-exempt employees, overtime is paid at one and one-half times rate for hours worked in ...

DAS Health

IT Procurement Technician

Tampa, FL · On-site

$39K - $44K/yr

Non-Exempt Position Summary DAS Health is seeking a detail-oriented and hands-on IT Procurement ... ConnectWise PSA/CPQ experience a plus. Note: Prior procurement or purchasing experience is helpful ...

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All JobsNon Exempt Connectwise Jobs

Non Exempt Connectwise information

How does a non exempt ConnectWise typically interact with other departments within a managed services provider (MSP)?

As a Non-Exempt ConnectWise employee, you’ll often work closely with multiple teams such as technical support, project management, and sales. Your daily responsibilities may include ticket management, updating client records, and coordinating with technicians to resolve customer issues efficiently. Regular communication with colleagues in different departments is essential to ensure smooth workflow and high-quality service delivery. This collaborative environment helps you develop a broad understanding of operations and can open up opportunities for career advancement within the organization.

What is the difference between Non Exempt Connectwise vs Non Exempt Service Desk Technician?

AspectNon Exempt ConnectwiseNon Exempt Service Desk Technician
CertificationsITIL, CompTIA A+ or Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged service providers, IT support firmsHelp desks, IT support centers
Employer & IndustryIT service companies, MSPsCorporate IT departments, MSPs

Both roles are non-exempt, meaning they are hourly positions eligible for overtime. Non Exempt Connectwise professionals typically focus on managing and supporting Connectwise platform tasks, while Non Exempt Service Desk Technicians handle general IT support tickets. The main difference lies in their specific job functions, but both require similar certifications and work in comparable environments within the IT support industry.

What is a non exempt ConnectWise?

Non Exempt ConnectWise employees are staff members at ConnectWise who are classified as 'non-exempt' under the Fair Labor Standards Act (FLSA). This means they are eligible for overtime pay for hours worked over 40 in a workweek, unlike 'exempt' employees who are typically salaried and not eligible for overtime. Non-exempt status usually applies to hourly positions or roles that do not meet certain criteria for exemptions, such as specific job duties or salary thresholds. At ConnectWise, these employees may perform technical, administrative, or support roles. Understanding your exemption status is important, as it affects how you are paid and your rights regarding overtime.

What skills and qualifications are needed to thrive as a non exempt ConnectWise?

To thrive as a Non-Exempt ConnectWise Specialist, you need a solid understanding of IT service management, troubleshooting, and customer support, often backed by experience in help desk or technical support roles. Familiarity with the ConnectWise platform, ticketing systems, remote monitoring tools, and relevant IT certifications (such as CompTIA A+) is typically required. Strong communication, problem-solving abilities, and attention to detail help professionals excel in client interactions and issue resolution. These skills ensure efficient service delivery, accurate documentation, and high client satisfaction in managed IT environments.
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Non Exempt Connectwise jobs near you
Infographic showing various Non Exempt Connectwise job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Jr. Systems Engineer - Hybrid

Atlas Technica

Greenwich, NY • On-site, Remote

$55K - $75K/yr

Full-time

Posted 18 days ago

Job description

Position Name: Jr. Systems Engineer
Reports to: Client Technology Manager
Department: Support
Location: New York City / Stamford / Greenwich - Hybrid
Type: Full-Time Hourly, Non-Exempt
About Atlas Technica
Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.
We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our core values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!
Position Overview
We are seeking a Junior Systems Engineer to join our rapidly growing organization. This is a hands-on technical role offering strong career development opportunities for someone looking to expand their experience in IT support, systems administration, and client-facing technology services.
The Junior Systems Engineer will work closely with Systems Engineers and Senior Systems Engineers in a highly collaborative environment that supports continuous learning and accelerated technical growth. This role will provide direct support to client users and infrastructure while serving as an extension of the Atlas Technica Support Team. This is a hybrid position that requires onsite support at client offices as needed.
This is an excellent opportunity to join a financial industry-focused managed service provider and gain experience supporting high-profile clients in a fast-paced, professional environment.
Responsibilities
  • Provide onsite and remote IT support to client users.
  • Troubleshoot and resolve desktop, software, hardware, mobile device, and connectivity issues.
  • Use a ticketing system to document, manage, and resolve support requests.
  • Escalate technical issues to Systems Engineers or Senior Systems Engineers when appropriate.
  • Maintain accurate and up-to-date technical documentation.
  • Follow organizational policies, procedures, and client-specific guidelines.
  • Adhere to established change-control procedures.
  • Support client users and infrastructure across New York City, Stamford, and Greenwich as needed.
Requirements
  • At least one year of professional IT experience in desktop support, systems engineering, systems administration, or a related technical support function.
  • Experience providing end-user and desktop support for:
    • Microsoft Windows
    • Microsoft Office
    • Desktop and laptop computers
    • Mobile devices
  • Experience supporting primarily Microsoft 365 technologies, including:
    • Exchange Online
    • SharePoint Online
    • Microsoft Intune
    • Microsoft Entra ID/Azure Active Directory
  • Basic knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy.
  • Basic understanding of networking concepts.
  • Strong verbal and written communication skills.
  • Demonstrated responsibility, attention to detail, and follow-through.
  • Ability to work effectively with client users, technical team members, and other stakeholders.
  • Ability to commute to client offices in New York City, Stamford, and Greenwich as needed.
  • Periodic travel between customer office locations within the metropolitan area will be required.
  • Ability to meet the physical requirements of the role, including, but not limited to:
    • Lifting and carrying up to 50 pounds
    • Standing or sitting for extended periods
    • Pushing and pulling equipment
    • Climbing stairs
    • Stooping, kneeling, or crouching
    • Using hands and fingers to handle equipment
    • Reaching above the head or below knee level
    • Working around machinery and material-handling equipment
Desirable Qualities
  • Experience supporting clients within the financial services or alternative investment industries.
  • Familiarity with financial market applications, including Bloomberg, Thomson Reuters, FactSet, or Capital IQ.
  • Experience working in a managed service provider environment.
  • Experience supporting Sophos or a similar endpoint threat-management platform.
  • Basic understanding of virtualization platforms such as VMware or Hyper-V.
  • Experience using the ConnectWise suite of products.
  • Experience supporting platforms such as Google Workspace, Box, Dropbox, Duo, Okta, or AirWatch.
Equal Employment Opportunity
Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, protected veteran status, disability status, or any other characteristic protected by applicable law.

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