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Noc Manager Jobs (NOW HIRING)

Axon

NOC Engineer, Axon 911

New York, NY · On-site

Your Impact The NOC Engineer reports to the NOC Manager and needs to have understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site

$70K - $120K/yr

WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that ... The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality ...

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

Overview WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that ... The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

The NOC Supervisor is the essential, shift-level manager responsible for the stable, efficient, and reliable day-to-day operation of the network infrastructure. This supervisor ensures staff ...

Acuative Corporation

NOC Supervisor

Strongsville, OH · On-site

The NOC Supervisor is the essential, shift-level manager responsible for the stable, efficient, and reliable day-to-day operation of the network infrastructure. This supervisor ensures staff ...

GM Financial

Global NOC Operations Manager

Arlington, TX · Hybrid

$76K - $102K/yr

The NOC Manager works diligently for and in concert with all GMF's technology units (infrastructure teams, software development teams, security teams, third party vendors etc.) across the globe. At ...

FirstLight

Senior NOC Technician

Portsmouth, NH · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

FirstLight

Senior NOC Technician

Williston, VT · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

FirstLight

Senior NOC Technician

Victor, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

FirstLight

Senior NOC Technician

Latham, NY · On-site

The Senior NOC Technician will provide 2nd level technical support to all managed and unmanaged networks controlled from the FirstLight Core NOC. This position provides technical leadership and ...

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Noc Manager information

What is a NOC manager?

A NOC (Network Operations Center) Manager oversees the monitoring, maintenance, and performance of an organization's network infrastructure. They lead a team of network engineers and technicians to ensure system uptime, troubleshoot issues, and optimize network efficiency. Their responsibilities often include incident management, escalations, process improvements, and ensuring adherence to service level agreements (SLAs). NOC Managers also collaborate with other IT departments to enhance security and operational resilience. Strong leadership, technical expertise, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a NOC manager?

A NOC Manager must possess strong knowledge in network operations, incident management, and IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or ITIL are often required. Excellent leadership, communication, and problem-solving skills help a NOC Manager effectively coordinate teams and resolve issues. These competencies are vital to ensure network reliability, manage critical incidents swiftly, and maintain seamless business operations.

What are some common challenges faced by NOC managers and how are they addressed?

NOC Managers often face challenges such as handling unexpected network outages, coordinating rapid response to incidents, and managing a 24/7 team environment. To address these issues, successful managers implement robust monitoring and escalation processes, provide ongoing training for staff, and foster a culture of proactive problem-solving. These challenges also offer growth opportunities, as overcoming them helps develop advanced technical skills and strong leadership qualities. Collaboration with other IT and business units is crucial, ensuring timely communication and coordinated efforts during critical events.

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Infographic showing various Noc Manager job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 30% Part Time, and 10% Contract. Highlights an 100% In-person job distribution.

NOC Engineer, Axon 911

Axon

New York, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Axon rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

14th of 159 rated electronics manufacturers

Job description

Who we are: 
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer-helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job-it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

The NOC Engineer reports to the NOC Manager and needs to have understanding of technical knowledge as well as a strategic mindset to enhance overall operational efficiency and deliver superior emergency collaboration technologies.

What You'll Do 
  • Hands-on: Direct hands-on activity in resolving complex technical issues and maintaining the organization's infrastructure stability. The candidate must demonstrate advanced troubleshooting techniques and problem-solving skills in a SaaS/Web Production environment.
  • Strategic Technical Leadership: Exceptional in troubleshooting, enhancing service reliability, and leading technology teams towards continuous infrastructure improvement with innovative solutions.
  • Talent Management and Development: Responsible for the recruitment, training, and development of the NOC Engineers Team. Drive the team to exceed KPIs related to issue resolution quality, customer satisfaction, and operational efficiency.
  • Critical Incident Management: Handle escalations and manage multi-level support coordination. Ensure swift resolution of incidents, maintaining high customer satisfaction.
  • Strategic Planning and Execution: Define, implement, and enforce essential policies such as configuration and change management to uphold network integrity.
  • Communication and Collaboration: Facilitate cross-departmental meetings and engage with Carbyne's customers, promoting a culture of transparency and customer-first ethos.
What You Bring
  • Demonstrated hands-on expertise in monitoring technologies and proficient troubleshooting in a Production environment. - A must!
  • This role requires flexibility hours, between 5:00 AM ET to 9:00 PM ET. ( 4-5 days a week, weekends possible) 
  • Minimum 3 years of experience as a NOC Engineer in a SaaS company.
  • Proven ability to design and implement advanced monitoring systems for early detection and resolution of service issues in SaaS/Web environments, ensuring optimal service availability (Using platforms like Datadog, Kibana, Grafana, Coralogix or similar).
  • Ability to create, maintain and optimize technical documentation, customer facing strategies and customer support complex methodologies.
  • Exceptional problem-solving skills and a high sense of urgency for issue escalation and resolution.
  • Strong interpersonal skills, with the ability to build relationships across departments and with partners.
  • Ability to work flexible hours (as required) to accommodate off hours activities (e.g., infrastructure deployments), project deadlines, and team collaboration needs.
  • Experience in advanced cloud services.
  • In-depth knowledge with VoIP, SQL databases, and scripting languages.
  • Experience with cross platforms integrations.
  • Background in user testing/QA flows
  • Demonstrating Customer Success Strategies.
Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Employee Resource Groups (ERGs)
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

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