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Noc Coordinator Jobs (NOW HIRING)

RealPage, Inc.

Supervisor, NOC - WhiteSky

Richardson, TX · On-site +1

$70K - $120K/yr

Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.

Avispa Technology

NOC Analyst

Lewisville, TX · Remote

$30 - $35/hr

Lead production incident communications by coordinating triage sessions, issuing notifications ... NOC Analyst Qualifications: * 2-4 years of experience in a Network Operations Center (NOC ...

New

Avispa Technology

NOC Analyst

Lewisville, TX · On-site

$30 - $35/hr

Lead production incident communications by coordinating triage sessions, issuing notifications ... NOC Analyst Qualifications: * 2-4 years of experience in a Network Operations Center (NOC ...

New

Glow Networks

NOC Technician

Dallas, TX · On-site

... coordination with specialized support groups. As a NOC Technician, you will use several network ... monitoring tools to ensure the viability of the client's network, while responding to a variety of ...

Entarian

NOC Technician

Colorado Springs, CO · On-site

$85K - $95K/yr

As a NOC Specialist, you will be the first line of defense for network-related issues, directly ... Lead incident management, initiating response protocols, coordinating with senior stakeholders, and ...

ASM Research

NOC Shift Supervisor

The NOC Shift Supervisor coordinates shift staffing, task assignments, and handoffs to ensure 24x7 coverage, documents events thoroughly, and drives continuous improvement in NOC processes, tools ...

Entarian

NOC Technician

Colorado Springs, CO

$85K - $95K/yr

As a NOC Specialist, you will be the first line of defense for network-related issues, directly ... Lead incident management, initiating response protocols, coordinating with senior stakeholders, and ...

Koniag, Inc.

NOC Technician Tier 3

Washington, DC · On-site

$110K - $135K/yr

Implement network security measures and respond to security incidents in coordination with security ... NOC or similar mission-critical operations environment * Demonstrated experience serving as a ...

NTT Data, Inc.

3576 - Supervisor, L1 NOC

Ashburn, GA

Responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage. * Maintains, develops and improves reporting capabilities in the NOC; makes regular reports to ...

Entarian

NOC Technician

Colorado Springs, CO

$85K - $95K/yr

As a NOC Specialist, you will be the first line of defense for network-related issues, directly ... Lead incident management, initiating response protocols, coordinating with senior stakeholders, and ...

kgs

NOC Technician Tier 3

Washington, DC · Hybrid

Implement network security measures and respond to security incidents in coordination with security ... NOC or similar mission-critical operations environment * Demonstrated experience serving as a ...

kgs

NOC Technician Tier 3

Washington, DC · Hybrid

Implement network security measures and respond to security incidents in coordination with security ... NOC or similar mission-critical operations environment * Demonstrated experience serving as a ...

Eliassen Group

NOC Analyst

Washington, DC · Remote

$45 - $50/hr

The role encompasses real-time monitoring, event triage, ticketing, and coordination with ... The position requires experience in a NOC or similar IT operations setting, with knowledge of ...

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How much do noc coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for noc coordinator in the United States is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a noc coordinator, and why are they important?

To thrive as a NOC Coordinator, you need a strong understanding of network operations, troubleshooting, and incident management, typically supported by a degree in information technology or related certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools (such as SolarWinds or Nagios), ticketing systems, and remote access solutions is essential. Effective communication, attention to detail, and the ability to stay calm under pressure are important soft skills in this role. These skills ensure rapid detection and resolution of network issues, minimizing downtime and maintaining service reliability.

What is the future of NOC Coordinator jobs?

The future of NOC Coordinator jobs is positive, with continued demand driven by the growth of network infrastructure and cybersecurity needs. These roles often require knowledge of network monitoring tools and certifications like Cisco CCNA, and they are expected to remain essential in maintaining network reliability and security across various industries.

What is a noc coordinator?

NOC Coordinators, or Network Operations Center Coordinators, are professionals responsible for monitoring, managing, and maintaining an organization's network systems. They act as the main point of contact in the NOC, ensuring network uptime, addressing technical incidents, and coordinating responses to outages or alerts. NOC Coordinators also facilitate communication between technical teams and management, document incidents, and help implement processes to improve network performance and reliability. Their role is crucial in maintaining the stability and security of IT infrastructure.

How does a noc coordinator typically interact with other IT teams during incident management?

A NOC Coordinator plays a central role in incident management by acting as a communication bridge between the Network Operations Center and other IT teams, such as network engineers, system administrators, and support staff. When an incident occurs, the NOC Coordinator ensures timely escalation, provides relevant information, and coordinates response efforts to resolve issues efficiently. This role requires clear communication, documentation, and sometimes leading coordination calls to keep all stakeholders informed and aligned on resolution progress.

What is the difference between Noc Coordinator vs Noc Technician?

AspectNoc CoordinatorNoc Technician
CertificationsNetwork certifications (e.g., CCNA, CompTIA Network+)Network certifications (e.g., CCNA, CompTIA Network+)
Work EnvironmentOffice-based, coordinating network operationsField or network operations centers, troubleshooting
Primary ResponsibilitiesOverseeing network activities, coordinating teamsMonitoring, troubleshooting, and maintaining network systems
Employer & Industry UsageTelecom, IT service providersTelecom, IT support teams

The Noc Coordinator focuses on overseeing and coordinating network operations, ensuring smooth communication between teams. In contrast, the Noc Technician is hands-on, troubleshooting and maintaining network systems. Both roles require similar certifications but differ in responsibilities and work environment.

What cities are hiring for Noc Coordinator jobs? Cities with the most Noc Coordinator job openings:
What are the most commonly searched types of Noc jobs? The most popular types of Noc jobs are:
What states have the most Noc Coordinator jobs? States with the most job openings for Noc Coordinator jobs include:
Noc Coordinator jobs near you
Infographic showing various Noc Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $47,047 per year, or $22.6 per hour.

Supervisor, NOC - WhiteSky

RealPage, Inc.

Richardson, TX • On-site, Remote

$70K - $120K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

225th of 242 rated software companies

Job description

Overview
WhiteSky delivers a fully managed, gig-speed Wi-Fi solution for apartment communities that seamlessly connects residents, guests, staff and IoT devices. As the foundation for smart building automation and real-time services, it ensures a superior resident experience while enabling property operators to maximize efficiency and revenue. 0
The WhiteSky team is seeking a NOC Supervisor to oversee NOC agents during an assigned shift to ensure consistent 24/7/365 monitoring, ticket handling, escalation, and customer support coverage. The NOC Supervisor provides frontline leadership, technical guidance, coaching, and quality oversight for NOC agents while escalating complex issues to NOC Management, Engineering, vendors, or other appropriate teams. This position requires strong networking knowledge, sound troubleshooting skills, and the ability to lead calmly and effectively during service-impacting events. Success in this role requires clear communication, attention to detail, strong inter-shift coordination, and a commitment to maintaining operational standards across all NOC coverage periods.
Responsibilities
  • Supervise assigned NOC agents during a designated shift, ensuring continuous monitoring, support coverage, incident response, and queue management in a 24/7/365 environment.
  • Monitor support queues, alerts, incoming tickets, and active incidents to ensure work is prioritized, assigned, updated, and resolved or escalated within established service levels and operational timeframes.
  • Provide frontline technical guidance to NOC agents for troubleshooting customer issues, network alerts, service degradations, outages, and recurring support problems.
  • Act as the primary shift escalation point for NOC agents, reviewing complex or high-priority issues and escalating to NOC Management, Engineering, Field Operations, vendors, or other internal teams when appropriate.
  • Coordinate shift-level incident response activities, including initial triage, impact assessment, customer or partner communication, ticket updates, escalation tracking, and service restoration follow-up.
  • Ensure accurate and timely documentation of incidents, troubleshooting steps, customer communications, network changes, escalations, and shift handoff notes.
  • Perform shift handoffs with incoming and outgoing supervisors, leads, or agents to ensure continuity of support, awareness of active incidents, pending escalations, maintenance events, and customer-impacting issues.
  • Coach, mentor, and support NOC agents during the assigned shift by reinforcing standard operating procedures, troubleshooting practices, ticket quality expectations, and customer communication standards.
  • Assist with onboarding and training of new NOC agents by providing hands-on guidance, process reinforcement, technical support, and feedback to NOC Management.
  • Review ticket quality, queue activity, agent performance, escalation accuracy, and shift workflow to identify training needs, process gaps, recurring issues, or opportunities for operational improvement.
  • Support approved maintenance activities, after-hours changes, firmware updates, circuit upgrades, and configuration changes by coordinating shift coverage, monitoring for impact, and escalating unexpected issues.
  • Configure, validate, or assist with deployment support for network and service delivery hardware when needed, including switches, routers, servers, access points, NVRs, GPON OLTs, PDUs, and Dish Smartbox equipment.

Qualifications
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs. Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes.
  • Prior experience coaching or training technical support staff.

KNOWLEDGE/SKILLS/ABILITIES
Required:
  • 1+ years of experience as a team lead, shift lead, senior agent, supervisor, or escalation point in technical support, network operations, managed services, or service provider environment.
  • 3+ years of experience in a NOC, technical support, network support, service provider, managed services, or network operations role.
  • High school diploma or equivalent required; associate degree, bachelor's degree, technical certification, or equivalent industry experience preferred.
  • Experience working in a 24/7/365 support, monitoring, or operations environment.
  • Experience handling technical escalations, customer-impacting incidents, ticket queues, shift handoffs, and service restoration activities.
  • Ability to work assigned shifts, including nights, weekends, holidays, or rotating schedules as required by business needs.
  • Ability to participate in escalation support or supervisor coverage rotation as needed.

Preferred:
  • Associate-level or professional-level networking certification, such as CCNA, CWNA, JNCIA, Network+, or equivalent demonstrated experience.
  • Experience supporting hospitality, multifamily, commercial property, managed Wi-Fi, ISP, MSP, or service provider networks.
  • Experience with incident management, change management, problem management, root cause analysis, and post-incident follow-up processes. • Prior experience coaching or training technical support staff.

SALARY AND BENEFITS
  • RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $70,700.00 - USD $120,300.00 /Yr.

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