NOC Analyst
Scottsdale, AZ · On-site
The NOC Analyst is responsible for monitoring client environments, responding to alerts and service tickets, performing initial troubleshooting, and coordinating escalations when an issue requires ...
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Scottsdale, AZ · On-site
The NOC Analyst is responsible for monitoring client environments, responding to alerts and service tickets, performing initial troubleshooting, and coordinating escalations when an issue requires ...
Quick apply
Scottsdale, AZ · On-site
The NOC Analyst is responsible for monitoring client environments, responding to alerts and service tickets, performing initial troubleshooting, and coordinating escalations when an issue requires ...
Boise, ID · On-site
$20/hr
NOC Technician 2 About CIS: Founded in 2008, CIS has evolved to meet the needs of our customers and ... Field Support Team (FST) Coordination: * Collaborate directly with Field Support Teams, including ...
Boise, ID · On-site
$20/hr
NOC Technician 2 About CIS: Founded in 2008, CIS has evolved to meet the needs of our customers and ... Field Support Team (FST) Coordination: * Collaborate directly with Field Support Teams, including ...
Somerville, MA · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
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Somerville, MA · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
Manchester, NH · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
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Manchester, NH · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
This role monitors network health, coordinates outage resolution, analyzes performance issues, and ... The NOC Engineer I - Outage Management, assists with outage isolation, third party ticket creation ...
Albany, NY · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
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Albany, NY · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Williston, VT · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
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Williston, VT · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Redmond, WA · On-site
HCL Global Systems Inc is seeking a NOC Engineer / NOC Analyst to be responsible for 24x7 ... coordination skills • Ability to work under pressure in critical outage scenarios • Good ...
Redmond, WA · On-site
HCL Global Systems Inc is seeking a NOC Engineer / NOC Analyst to be responsible for 24x7 ... coordination skills • Ability to work under pressure in critical outage scenarios • Good ...
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
Brunswick, ME · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Quick apply
Brunswick, ME · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Greenville, SC · On-site
$20 - $25/hr
Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up ... Maintain and update NOC site documentation to ensure accurate information is available for all ...
Greenville, SC · On-site
$20 - $25/hr
Ensure that contractual Service Level Agreements (SLAs) are met by coordinating and following up ... Maintain and update NOC site documentation to ensure accurate information is available for all ...
Artesia, NM · On-site
The NOC Technician Tier 1 position will provide technical support to customers, technicians ... coordinates with other personnel to respond to billing problems. * Establishes and maintains ...
Artesia, NM · On-site
The NOC Technician Tier 1 position will provide technical support to customers, technicians ... coordinates with other personnel to respond to billing problems. * Establishes and maintains ...
This role monitors network health, coordinates outage resolution, analyzes performance issues, and ... The NOC Engineer I - Outage Management, assists with outage isolation, third party ticket creation ...
This role monitors network health, coordinates outage resolution, analyzes performance issues, and ... The NOC Engineer I - Outage Management, assists with outage isolation, third party ticket creation ...
Sioux Falls, SD · On-site
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
Sioux Falls, SD · On-site
The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and ... Responsible for timely repair coordination, event notifications, and escalations, related to ...
Artesia, NM · On-site
The NOC Technician Tier 1 position will provide technical support to customers, technicians ... coordinates with other personnel to respond to billing problems. * Establishes and maintains ...
Quick apply
Artesia, NM · On-site
The NOC Technician Tier 1 position will provide technical support to customers, technicians ... coordinates with other personnel to respond to billing problems. * Establishes and maintains ...
Boise, ID · On-site
As a NOC Technician 2 at CIS, you will play a crucial role in maintaining the reliability and ... Field Support Team (FST) Coordination: * Collaborate directly with Field Support Teams, including ...
Boise, ID · On-site
As a NOC Technician 2 at CIS, you will play a crucial role in maintaining the reliability and ... Field Support Team (FST) Coordination: * Collaborate directly with Field Support Teams, including ...
Victor, NY · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Quick apply
Victor, NY · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Portsmouth, NH · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
Quick apply
Portsmouth, NH · On-site
$25 - $35/hr
The Senior NOC Technician leads response efforts during network outages and degradation events, coordinates restoration activities with internal and external partners, and works closely with ...
... coordinating and routing incidents, calls and tickets * Monitor the alarm activity through the Network Management - monitoring system * Track incidents where applicable to verify that ...
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... coordinating and routing incidents, calls and tickets * Monitor the alarm activity through the Network Management - monitoring system * Track incidents where applicable to verify that ...
$12.98 - $14.82
2% of jobs
$14.82 - $16.65
6% of jobs
$16.65 - $18.49
15% of jobs
$18.64 is the 25th percentile. Wages below this are outliers.
$18.49 - $20.32
19% of jobs
The median wage is $21.13 / hr.
$20.32 - $22.16
17% of jobs
$22.16 - $23.99
13% of jobs
$24.45 is the 75th percentile. Wages above this are outliers.
$23.99 - $25.83
11% of jobs
$25.83 - $27.67
7% of jobs
$27.67 - $29.50
5% of jobs
$29.50 - $31.34
2% of jobs
$31.34 - $33.17
2% of jobs
$12
$22
$33
| Aspect | Noc Coordinator | Noc Technician |
|---|---|---|
| Certifications | Network certifications (e.g., CCNA, CompTIA Network+) | Network certifications (e.g., CCNA, CompTIA Network+) |
| Work Environment | Office-based, coordinating network operations | Field or network operations centers, troubleshooting |
| Primary Responsibilities | Overseeing network activities, coordinating teams | Monitoring, troubleshooting, and maintaining network systems |
| Employer & Industry Usage | Telecom, IT service providers | Telecom, IT support teams |
The Noc Coordinator focuses on overseeing and coordinating network operations, ensuring smooth communication between teams. In contrast, the Noc Technician is hands-on, troubleshooting and maintaining network systems. Both roles require similar certifications but differ in responsibilities and work environment.

Position: NOC Analyst
Position Summary:
The NOC Analyst is responsible for monitoring client environments, responding to alerts and service tickets, performing initial troubleshooting, and coordinating escalations when an issue requires additional technical support.
This role works with alerts generated by several monitoring and management platforms. The analyst must be able to determine whether an alert represents an actual outage, a monitoring issue, or a condition requiring additional investigation.
The position also includes routine server maintenance, patching, firmware upgrades, and other approved after-hours maintenance activities.
Primary Responsibilities:
- Monitor and work on tickets generated by Datto RMM, N-central, Azure Monitor, HCO/Orion, Meraki, backup platforms, and other monitoring tools.
- Review alerts, validate whether the affected device or service is actually down, and perform basic troubleshooting.
- Troubleshoot common server, network, connectivity, monitoring-agent, backup, disk-space, service, and patching issues.
- Contact clients when additional information, onsite validation, or confirmation of impact is required.
- Contact internet service providers to investigate circuit outages, packet loss, latency, and other connectivity issues.
- Determine when an issue requires escalation to an on-call Systems Administrator, Network Engineer, Security Engineer, or other technical resource.
- Follow documented escalation procedures for critical and after-hours incidents.
- Perform Windows Server patching and approved maintenance during client maintenance windows.
- Complete routine server maintenance tasks, including reboots, service restarts, monitoring-agent repairs, disk-space reviews, and post-maintenance validation.
- Assist with approved firewall, switch, wireless-access-point, and other infrastructure firmware upgrades.
- Verify devices and services return to a healthy state after maintenance or troubleshooting.
- Create and maintain accurate ticket notes documenting the issue, troubleshooting performed, client communication, escalation details, and resolution.
- Follow client-specific runbooks, maintenance windows, escalation procedures, and documentation.
- Communicate clearly with clients, vendors, teammates, and on-call resources.
- Maintain ownership of assigned tickets and ensure issues are either resolved, properly escalated, or handed off with complete documentation.
Required Skills and Experience:
- Basic understanding of Windows Server administration and troubleshooting.
- Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, WAN circuits, and internet connectivity.
- Experience using remote monitoring and management tools is preferred.
- Ability to review alerts and logs and determine appropriate next steps.
- Ability to follow documented procedures while recognizing when escalation is necessary.
- Strong written communication and ticket-documentation skills.
- Ability to work independently during overnight and weekend shifts.
- Good judgment when determining the severity and potential impact of an issue.
- Willingness to contact clients, ISPs, vendors, and on-call technical resources when necessary.
Preferred Experience:
- Datto RMM, N-central, Azure Monitor, SolarWinds Orion/HCO, Meraki, VMware, Hyper-V, Veeam, Windows Server, or similar platforms.
- Server patching and maintenance-window experience.
- Basic firewall, switch, and wireless firmware-upgrade experience.
- Experience working in a NOC, MSP, service desk, or infrastructure support.
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It services
51 - 200 Employees
Centreville, MD, US
2003