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Noc Manager Jobs (NOW HIRING)

Pavlov Media Inc

NOC Technician 1

Champaign, IL · On-site

$18 - $24/hr

The NOC Technician I works closely with the other NOC staff as well as the NOC Managers. It is the responsibility of the NOC Technician 1 to uphold the Pavlov Media mission of Simply Exceptional ...

JFL Consulting, LLC

NOC Lead

Springfield, VA · On-site

$170K - $220K/yr

Mentor, manage and train the NOC staff * Develop, modify, and ensure all playbooks are being ... followed correctly and appropriately updated * Maintain situational awareness across all incoming ...

TGI MAIN COMPANY

NOC Technician I

Boca Raton, FL · On-site

$60K - $75K/yr

The NOC Technician 1 provides frontline support within the Network Operations Center and is ... ConnectWise Manage: Ticket handling and note * Acronis: Monitor backup status (basic awareness ...

AditiStaffing

NOC Technician

Southlake, TX · On-site

... management system via computer terminals to detect environmental alarms. completing trouble tickets to document alarms; and answering incoming telephone calls to the NOC. Qualifications Minimum ...

Ask IT consulting

NOC Engineer

Miami, FL · On-site

BGP OSPF ISIS MPLS Network Management Systems and Network troubleshooting experience Optical ... NOC or Technical Support Team Expert Fault Isolation and Service Restoration Skills Excellent ...

JFL Consulting LLC

NOC Lead

Springfield, VA · On-site

$170K - $220K/yr

Mentor, manage and train the NOC staff * Develop, modify, and ensure all playbooks are being ... followed correctly and appropriately updated * Maintain situational awareness across all incoming ...

JFL Consulting LLC

NOC Lead

Springfield, VA · On-site

$170K - $220K/yr

Mentor, manage and train the NOC staff * Develop, modify, and ensure all playbooks are being ... followed correctly and appropriately updated * Maintain situational awareness across all incoming ...

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Noc Manager information

What is a NOC manager?

A NOC (Network Operations Center) Manager oversees the monitoring, maintenance, and performance of an organization's network infrastructure. They lead a team of network engineers and technicians to ensure system uptime, troubleshoot issues, and optimize network efficiency. Their responsibilities often include incident management, escalations, process improvements, and ensuring adherence to service level agreements (SLAs). NOC Managers also collaborate with other IT departments to enhance security and operational resilience. Strong leadership, technical expertise, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a NOC manager?

A NOC Manager must possess strong knowledge in network operations, incident management, and IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or ITIL are often required. Excellent leadership, communication, and problem-solving skills help a NOC Manager effectively coordinate teams and resolve issues. These competencies are vital to ensure network reliability, manage critical incidents swiftly, and maintain seamless business operations.

What are some common challenges faced by NOC managers and how are they addressed?

NOC Managers often face challenges such as handling unexpected network outages, coordinating rapid response to incidents, and managing a 24/7 team environment. To address these issues, successful managers implement robust monitoring and escalation processes, provide ongoing training for staff, and foster a culture of proactive problem-solving. These challenges also offer growth opportunities, as overcoming them helps develop advanced technical skills and strong leadership qualities. Collaboration with other IT and business units is crucial, ensuring timely communication and coordinated efforts during critical events.

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Noc Manager jobs near you
Infographic showing various Noc Manager job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

RACOM \u007C Network Operations Center Manager

Marshalltown, IA

Eastern Communications
See more jobs at Eastern Communicationsexternal

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?
 
Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
 
Company Overview
RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
 
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and in November 2025, acquired PMC Wireless.  It now comprises 240 employees across 17 locations nationwide.
 
Job Summary
We are seeking a Network Operations Center (NOC) Manager to join our team in maintaining Land Mobile Radio (LMR) communication systems for our customers. As the first point of contact, the NOC team utilizes core competencies in customer service, network monitoring, and technical support to ensure seamless communication. This role requires management of the NOC team and filling in as NOC operator when the team is not available. Role requires collaboration with other operators, internal stakeholders, customers, and third-party vendors to provide 24/7 support. Prior experience as NOC manager or NOC operator is preferred.
Responsibilities Include but are not limited to
  •  Team management: Management, supervision, scheduling, and training of NOC personnel to ensure the NOC is staffed and ready to meet its mission 24/7/365 with competent professionals.
  • Process optimization: Production and maintenance of standards, procedures, and guidelines across customers and internal teams focused on standardization of processes across customers, improved correspondence with stakeholders, and increased core competency of NOC team
  • ​Customer Support: Serve as NOC operator in situations where NOC team is not available and provide overflow assistance with handling calls during peak hours.​
  • Report Generation: Prepare routine reports on incident tracking, outages, and maintenance activities to inform management and clients.​
  • Collaboration: Work closely with other operators, internal stakeholders, customers, and third-party vendors to ensure smooth operation of customers’ communication systems.
Qualifications
  • Education and Experience: Candidates with 3-4 years of relevant experience as manager or 4 years of experience as a NOC operator and/or similar experience. High school diploma or equivalent required.
  • Soft Skills: Excellent communication abilities, both verbal and written. Strong problem-solving skills, attention to detail, and the capacity to work effectively under pressure.
  • Tools: Proficient in Microsoft Office Suite.
Preferred Qualifications
  • Tool: Experience with monitoring tools such as L3Harris RNMs/ ENMs, SolarWinds, Tait Enable Monitor, etc. is preferred.
  • Technical Skills: Familiarity with or willingness to learn the following aspects of LMR communication systems:
  • Radio Equipment Operation: Understanding the functionality and operation of handheld portable radios, mobile radios, base stations, and repeaters.
  • System Infrastructure: Comprehension of the components that constitute LMR systems, including networks that connect base stations, towers, and repeaters.
  • Frequency and Spectrum Management: Knowledge of VHF and UHF frequency bands and their applications in LMR systems.
  • Troubleshooting Techniques: Ability to diagnose and address common and frequent issues within LMR communication systems.
Availability
  • Standard working hours are 8:00 AM to 5:00 PM, Monday through Friday. However, candidates must be willing to cover additional shifts, including nights, weekends, and holidays, to ensure 24/7 network support, especially in cases where other operators are unavailable.
Benefits We Can Offer You:
  • Health, dental and vision insurance
  • 401k and company match
  • Annual performance review and associated bonus
  • Paid holidays, vacation and sick days, and parental leave
  • Ongoing technical training
  • Advancement opportunities
  • Company-provided uniforms and safety equipment
Expected salary range does not include benefits or bonus.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.