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No Experience Remote Helpdesk Jobs (NOW HIRING)

Secur-Serv

Helpdesk Technician II

Fort Worth, TX · On-site +1

$19.25 - $26/hr

Active Directory Experience * Remote Desktop Services * Remote Troubleshooting / Help Desk Experience * Working with Networking Equipment * Customer First-Focus * Exceptional communication skills ...

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How much do no experience remote helpdesk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for no experience remote helpdesk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Can you work a remote helpdesk job with no experience?

Remote helpdesk jobs often do not require prior experience, especially for entry-level positions. Employers typically look for strong communication skills, basic technical knowledge, and a willingness to learn, with some roles providing on-the-job training and requiring certifications like CompTIA A+ or ITIL. Having familiarity with ticketing systems and remote support tools can improve your chances but are not always mandatory for starting out.

Can I get into a help desk with no experience?

Yes, entry-level help desk positions often do not require prior experience and focus on customer service, basic troubleshooting, and communication skills. Candidates can improve their chances by gaining knowledge of common operating systems, remote support tools, and earning certifications like CompTIA A+.
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No Experience Remote Helpdesk jobs near you
Infographic showing various No Experience Remote Helpdesk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Technician II

Secur-Serv

Fort Worth, TX • On-site, Remote

$19.25 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Secur-Serv rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

45th of 224 rated it services

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
  • We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
  • Plan for your future with Secur-Serv's 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
  • Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
  • Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado, California, Washington, Maryland, New York, Hawaii, Illinois, or New Jersey.
POSITION SUMMARY
The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv'sNetwork Operation Center in Omaha, NE.
ESSENTIAL RESPONSIBILITIES
  • Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.
  • Troubleshoot and maintain servers, workstations, networking equipment and software applications.
  • Provide technical support services to clients using over the phone software
  • Monitoring of client system environments and functions
  • Escalate appropriate technical issues in a timely manner
  • Participate in the on-call rotation
  • Meets all attendance requirements
  • Other duties assigned
REQUIREMENTS
  • High School Diploma or equivalent
  • Minimum of 2 years of IT experience
  • Mobile Phone Support
  • Microsoft Windows 7 and 10
  • Office 365
  • Active Directory Experience
  • Remote Desktop Services
  • Remote Troubleshooting / Help Desk Experience
  • Working with Networking Equipment
  • Customer First-Focus
  • Exceptional communication skills with customers and coworkers
  • Valid Driver's License
  • A quick learner in a fast-paced environment
  • Outgoing and Energetic with a positive attitude
  • An understanding, and ability to use computers
  • Ability to work both as an individual and as a team member
  • Ability to multitask
PREFERRED SKILLS/EXPERIENCE
  • Light Serve experience
PHYSICAL/MENTAL REQUIREMENTS
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hear and speak to communicate effectively within and outside of company
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
  • Mental Requirements - must be able to consistently:
    • Learn new tasks
    • Remember processes
    • Maintain focus
    • Complete tasks independently
    • Make timely decisions in the context of a workflow
    • Ability to communicate effectively
    • Able to adhere to process protocol in a timely manner
    • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
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