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Night Shift Desktop Support Jobs (NOW HIRING)

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

First Shift (8a-5p CST), Monday through Friday * Pay Rate: $31.68/hour Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

First Shift (8a-5p CST), Monday through Friday * Pay Rate: $31.68/hour Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex ...

DYOPATH

Desktop Support Analyst II

Akron, OH

$31.68/hr

First Shift (8a-5p CST), Monday through Friday * Pay Rate: $31.68/hour Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex ...

DYOPATH

Desktop Support Analyst II

Cleveland, OH

$31.68/hr

First Shift (8a-5p CST), Monday through Friday * Pay Rate: $31.68/hour Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex ...

DYOPATH

Desktop Support Analyst II

Twinsburg, OH · On-site

$31.68/hr

First Shift (8a-5p CST), Monday through Friday * Pay Rate: $31.68/hour Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex ...

DYOPATH

Desktop Support Analyst I

Winnetka, IL · On-site

$26/hr

Schedule: 1st Shift (7:30a-4p or 8a-4:30p CST); Monday through Friday * Pay Rate: $26/hour Your Mission as a Desktop Support Analyst I * Provide technical support for desktops, laptops, printers ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

First Shift (8a-5p PST); Monday through Friday * Pay Rate: $30 Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex hardware ...

New

DYOPATH

Desktop Support Analyst II

Redmond, WA

$30/hr

First Shift (8a-5p PST); Monday through Friday * Pay Rate: $30 Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex hardware ...

New

vTech Solution

Desktop support Technician

Augusta, ME · On-site

$20 - $25.50/hr

Desktop support Technician Location: Augusta, ME Duration: 6 Months Work Mode: Hybrid The ... Regular Work Schedule: 2nd Shift 3:00pm - 12:00am (hour lunch breaks) Sundays, Mondays, Wednesdays ...

DYOPATH

Desktop Support Analyst II

Bothell, WA · On-site

$30/hr

First Shift (8a-5p PST); Monday through Friday * Pay Rate: $30 Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex hardware ...

New

Insight Global

IT Desktop Support Technician

Manhattan, NY · On-site

$22 - $26/hr

Desktop Support Technician Duration: 12 months+ (+ extensions long term!) Location: 1 park Ave NY 10016 Shift: Monday-Friday 9am-5pm (35 hour work week- 1 hour lunch) Rate: $22-$26 hourly Day to Day:

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Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Ability to adapt quickly in a nimble environment where priorities may shift. * A demonstrated track ...

Addison Group

Field Desktop Support Analyst

Midland, TX · Remote

$31.25 - $33.75/hr

Field Desktop Support Analyst Location: Midland, TX Pay Rate Range: $31.25 - $33.75 / Per Hour ... Ability to adapt quickly in a nimble environment where priorities may shift. * A demonstrated track ...

DYOPATH

Desktop Support Analyst II

Edmonds, WA

$30/hr

First Shift (8a-5p PST); Monday through Friday * Pay Rate: $30 Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex hardware ...

New

DYOPATH

Desktop Support Analyst II

Bellevue, WA

$30/hr

First Shift (8a-5p PST); Monday through Friday * Pay Rate: $30 Your Mission as a Desktop Support Analyst II As a Desktop Support Analyst II , you will support end users by resolving complex hardware ...

New

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Night Shift Desktop Support information

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How much do night shift desktop support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for night shift desktop support in the United States is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.76 per hour, depending on experience, location, and employer.

What does a night shift desktop support technician do?

A Night Shift Desktop Support technician provides technical assistance to users during overnight hours, often outside of regular business times. Their responsibilities include troubleshooting hardware and software issues, resolving connectivity problems, handling password resets, and ensuring systems remain operational for users working late or in different time zones. This role may require remote and on-site support, maintaining documentation of issues, and escalating complex problems to higher-level IT staff. Working night shifts helps organizations offer round-the-clock support and minimize downtime.

What are the key skills and qualifications needed to thrive as a night shift desktop support technician?

To thrive as a Night Shift Desktop Support, you need strong troubleshooting skills, knowledge of operating systems, basic networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote desktop tools, ticketing systems, and common enterprise software is essential. Excellent communication, patience, and self-motivation are crucial soft skills for resolving user issues independently and maintaining service quality during off-hours. These competencies ensure timely problem resolution, minimize downtime, and uphold IT service standards during critical night shifts.

What are some common challenges faced by night shift desktop support technicians, and how are they typically addressed?

Night Shift Desktop Support professionals often encounter unique challenges such as limited immediate access to other departments, handling urgent system issues with minimal supervision, and supporting users in different time zones. To address these, companies usually provide robust documentation, remote troubleshooting tools, and escalation protocols to ensure issues are resolved efficiently. Additionally, effective communication skills and self-sufficiency are important for success, as night shift staff often act as the primary point of contact for critical after-hours incidents.

What is the difference between Night Shift Desktop Support vs Help Desk Technician?

AspectNight Shift Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site or remote, overnight shiftsOn-site or remote, daytime shifts
Industry UsageIT support, enterprise environmentsIT support, customer service
Common Search IntentNight support roles, overnight IT jobsHelp desk jobs, IT support roles

Night Shift Desktop Support and Help Desk Technician roles both involve troubleshooting and resolving IT issues. However, Night Shift Desktop Support typically focuses on providing technical assistance during overnight hours, often in enterprise environments, while Help Desk Technicians usually work during daytime hours assisting end-users with a broader range of IT problems. Both roles require similar certifications but differ mainly in work hours and specific responsibilities.

Are night shift desktop support jobs good for introverts?

Night shift desktop support jobs can be suitable for introverts as they often involve independent problem-solving and limited social interaction. The role typically requires technical skills, patience, and the ability to work alone or with minimal supervision, which may align well with introverted preferences. However, some communication with users is necessary, so comfort with remote or written communication can be beneficial.

Is night shift desktop support a good entry level job?

Night shift desktop support is often suitable for entry-level candidates as it provides hands-on experience with troubleshooting, hardware, and software issues. It typically requires basic technical skills, familiarity with operating systems, and good communication, making it a practical starting point in IT careers.
More about Night Shift Desktop Support jobs

What cities are hiring for Night Shift Desktop Support jobs?

Cities with the most Night Shift Desktop Support job openings:

What states have the most Night Shift Desktop Support jobs?

States with the most job openings for Night Shift Desktop Support jobs include:

What job categories do people searching Night Shift Desktop Support jobs look for?

The top searched job categories for Night Shift Desktop Support jobs are:

Night Shift Desktop Support jobs near you
Infographic showing various Night Shift Desktop Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,766 per year, or $23 per hour.

Desktop Support Analyst II

DYOPATH

Twinsburg, OH • On-site

$31.68/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Dyopath rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

168th of 226 rated it services

Job description

Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly?
DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities, attention to detail, and a commitment to delivering excellent customer support. If you enjoy advanced technical problem-solving, mentoring others, and ensuring seamless endpoint operations, this role is for you.
Why You'll Love Working Here
  • Purpose with Passion - Be part of a company guided by our L.O.V.E. philosophy, Living Our Values Every Day, where your work creates meaningful impact.
  • Grow & Thrive - DYOPATH supports your professional development through certifications, training, and advancement opportunities.
  • Award-Winning Culture - We are known for exceptional service and teamwork, and we extend that same commitment to our employees.
  • Fun & Respectful Teamwork - Join supportive, collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
  • Medical, Dental & Vision Coverage
  • Life Insurance
  • 401(k) with company match
  • "You Pick a Day" paid holiday
  • FSA & HSA options
  • Pet Insurance
  • ...and much more

Full benefits overview at dyopath.com/careers
Role Overview
  • Location: On-site (Twinsburg, OH)
  • Schedule: First Shift (8a-5p CST), Monday through Friday
  • Pay Rate: $31.68/hour
Your Mission as a Desktop Support Analyst II
As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You'll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.
Key Responsibilities
Hardware & Software Support
  • Analyze user requests and incident trends.
  • Meet with users to discuss issue resolution and recurring problems.
  • Provide technical support for installation, deployment, and maintenance of:
    • PCs and laptops
    • Software
    • Scanners
    • Printers
    • Peripherals
  • Support internal customers through face-to-face interactions, phone support, or chat.
  • Track ticket progress using internal or client ticketing systems.
  • Create, receive, and resolve incidents, tasks, and service requests while meeting SLA targets.
  • Order and replace hardware components as needed.
  • Create, edit, and maintain knowledge base articles.
  • Act as a point of contact for third-party vendors and technicians.
  • Serve as an escalation point for complex technical issues and assist with mentoring Associate and Level I team members in the resolution of desktop support incidents.
  • Perform updates, including:
    • Microsoft security patches
    • Antivirus signatures
    • Software/application updates
  • Troubleshoot incidents, reports, and processes to identify and resolve errors.
  • Document processes and write clear procedures or user manuals to enhance self-service options.
  • Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the Team
Education & Certifications
Required:
  • Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
  • CompTIA A+ Certification

Preferred:
  • CompTIA Network+ Certification
  • Experience as a Desktop Support Analyst I
Additional Requirements
  • Successful completion of a background check
  • Valid driver's license with an acceptable driving record
Experience & Skills
  • In-depth working knowledge of PCs, laptops, and peripherals
  • Experience supporting Windows 10/11 environments, Active Directory, Microsoft 365, and endpoint management solutions
  • Experience with device imaging, asset management, MFA, SSO, DNS/DHCP troubleshooting, and hardware deployment
  • Familiarity with ITIL and change management processes
  • Ability to perform root cause analysis (RCA)
  • Intermediate to advanced proficiency in hardware and software troubleshooting
  • SharePoint experience (Microsoft 365 preferred)
  • Working knowledge of Microsoft 365
  • Experience with ServiceNow or similar ITSM platforms preferred
  • Mobile device support experience is a plus
  • Previous experience as a Desktop Support Analyst II, Desktop Support Technician, Service Desk Analyst, or End User Support Specialist preferred
  • Strong written and verbal communication skills
  • Good judgment when providing technical advice and problem resolution
  • Ability to collaborate effectively within a team environment
  • Strong prioritization skills with the ability to meet deadlines
  • High attention to detail
  • Customer-focused mindset
Why This Role Rocks
As our Desktop Support Analyst II, you'll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.
Ready to Make an Impact?
If you're excited to take on advanced technical tasks and thrive in a team-oriented environment, DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II and help deliver exceptional end-user support and technical service excellence
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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