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Night Shift Call Center Representative Jobs in Riverside, CA

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

West Coast University

Call Center Representative

Anaheim, CA · On-site

$21.43 - $28.95/hr

A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position. * Experience with handling a high volume of telephone calls with ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

... Inbound calls per shift and support with questions on recalls, warranties, troubleshooting ... call center software and tools to manage customer interactions and data. • Consistently met or ...

Data Ticket Inc.

Be Seen First

Customer Services Representative - Call Center Agent

Irvine, CA · On-site

$18 - $20/hr

Customer Call Center Representative - Call Center Agent Start date: Immediate/Actively Hiring ... In order to match our customer demand, we schedule based on a variety of different shift patterns ...

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Night Shift Call Center Representative information

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How much do night shift call center representative jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for night shift call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a night shift call center representative?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are the key skills and qualifications needed to thrive as a night shift call center representative?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by night shift call center representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What are popular job titles related to Night Shift Call Center Representative jobs in Riverside, CA?

For Night Shift Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Night Shift Call Center Representative jobs in Riverside, CA look for?

The top searched job categories for Night Shift Call Center Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Night Shift Call Center Representative jobs?

Cities near Riverside, CA with the most Night Shift Call Center Representative job openings:

Night Shift Call Center Representative jobs near you
Infographic showing various Night Shift Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Nights. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Call Center Representative

Arrowhead Orthopaedics

Riverside, CA • On-site

$23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Full-time
Description
Call Center Representative (Appointment Scheduler)
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position is an hourly position. Workdays are typically scheduled withing a five-day workweek. Hours and days may vary based on operational needs. All scheduling complies with applicable California wage-and-hour-laws.
Many of the responsibilities require that you have a working knowledge of computers and the ability to make proper use of the programs utilized in this office, or those that may be necessary to meet the needs of the practice.
BASIC FUNCTION: Under the supervision of the Call Center Manager, the Call Center Representative serves as the primary point of contact for patients and plays a key role in supporting access to care and efficient clinic operations. This position is responsible for providing professional, patient-centered service by assisting callers, coordinating communication between patients and healthcare teams, and facilitating access to services. The ideal candidate demonstrates strong customer service, organizational, and communication skills, with the ability to effectively manage multiple tasks in a fast-paced healthcare environment while maintaining confidentiality and professionalism.
RESPONSIBILITIES: The Call Center Representative performs a variety of administrative and patient service functions, including answering incoming telephone calls, scheduling and coordinating patient appointments, updating patient demographic and insurance information, and verifying insurance eligibility. Responsibilities include obtaining prior authorizations, reviewing patient documentation to support accurate scheduling, scanning and routing documents to patient records, and creating action messages for appropriate members of the care team. The position also promotes patient engagement through the use of patient portal and digital communication tools, maintains departmental productivity and quality standards, and ensures compliance with organizational policies, HIPAA regulations, and established workflows and procedures.
General Clerical Activities (There may be other duties required of this position not listed below):
  • Answer incoming telephone calls promptly and professionally.
  • Obtain and update patient demographic information, including insurance coverage, copayments due at the time of service, to ensure accurate registration.
  • Verify patient insurance eligibility using available verification tools and online resources.
  • Obtain prior authorizations and required documentation through insurance portals, primary care providers, or other appropriate sources.
  • Schedule, reschedule, cancel, and confirm patient appointments according to established scheduling guidelines.
  • Review clinic notes and patient documentation to ensure accurate appointment scheduling.
  • Scan and route patient documents to patient's chart.
  • Create and route action messages to the appropriate members of the patient care team, including MA's, Providers, Treatment Processors, and other departments as needed.
  • Obtain email addresses to web/text enable patients while educating the patients about the Patient Portal and promote digital communication.
  • Maintain productivity and performance metrics established by the department.
  • Follow departmental workflows, policies, procedures, and quality standards.
  • Provide a high level of customer service while demonstrating professional telephone etiquette and effective communication.
  • Maintain patient confidentiality and comply with all HIPAA and organizational privacy requirements.
  • Perform other duties and responsibilities as assigned by the Call Center Manager.

RELATIONSHIPS: The Call Center Representative (Schedulers) should observe and conduct the following relationships:
  1. The employee shall be responsible directly to the Call Center Manager. The employee shall report to the Call Center Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Call Center Manager or his/her assignee.
  2. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
  3. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Call Center Manager.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Call Center Representative (Scheduler) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements
Performance Requirements:
  • To perform this job successfully, an individual must be able to perform satisfactorily job duties, demonstrate excellent work habits, deliver superior service, and exhibit the highest degree of professionalism.
  • Employ positive communication skills and exercise professional interpersonal abilities (tack, diplomacy, and respect) with patients and co-workers always.
  • Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
  • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
  • Demonstrate a desire to succeed and willingness to help others succeed.
  • Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
  • Serve as an employee for Arrowhead Orthaepedics, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.

Skill Requirements:
  • High school diploma or equivalent required.
  • The ability to type 40 words per minute
  • Previous call center, medical office, or healthcare customer service experience preferred.
  • Knowledge of medical terminology
  • Proficiency with computers and common software, experience with electronic medical records (EMR)
  • Strong verbal and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment and must be flexible.

Typical Physical Demands:
  1. Requires sitting and walking, with daily occasional stooping, reaching, and bending.
  2. Occasional lifting up to thirty pounds.
  3. Hearing must be in the normal range for telephone and personal communication.
  4. Requires manual dexterity sufficient to operate keyboards and other office equipment.

Salary Description
$23.00+ Hourly

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