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Night Shift Call Center Representative Jobs in Riverside, CA

Glidewell Dental

Collections Call Center

Irvine, CA · On-site

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for ... represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits ...

Glidewell Dental

Collections Call Center

Irvine, CA

$22/hr

Maintains a high volume outbound call quota to assigned delinquent customers and responsible for reducing the number of assigned delinquencies. * Answers inbound calls to assist with accounting ...

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Night Shift Call Center Representative information

See Riverside, CA salary details

$11

$18

$26

How much do night shift call center representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for night shift call center representative in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is a night shift call center representative?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are the key skills and qualifications needed to thrive as a night shift call center representative?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by night shift call center representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What are popular job titles related to Night Shift Call Center Representative jobs in Riverside, CA?

For Night Shift Call Center Representative jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Night Shift Call Center Representative jobs in Riverside, CA look for?

The top searched job categories for Night Shift Call Center Representative jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Night Shift Call Center Representative jobs?

Cities near Riverside, CA with the most Night Shift Call Center Representative job openings:

Night Shift Call Center Representative jobs near you
Infographic showing various Night Shift Call Center Representative job openings in Riverside, CA as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,869 per year, or $18.7 per hour.

Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift

Bank of America

Riverside, CA • On-site

$25 - $31.01/hr

Full-time

PTO

Re-posted 17 days ago

Bank Of America rating

8.3

Company rating: 8.3 out of 10

Based on 537 frontline employees who took The Breakroom Quiz

48th of 175 rated banks

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

  • Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
  • Responds to customer inquiries and concerns, creating customized solutions
  • Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
  • Identifies client needs for licensed sales functions, making referrals to Line of Business partners
  • Quotes rates, terms, and programs for banking solutions
  • Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

  • Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
  • Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
  • Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
  • Comfortable receiving ongoing performance feedback and coaching
  • Comfortable with ongoing change and learning new technology/processes
  • Minimum of an intermediate level of proficiency with computers
  • Self-motivated with excellent organizational skills
  • Strong decision-making and problem-solving skills

Desired Qualifications:

  • Experience in the banking/financial industry
  • Experience working in a call center
  • Experience in telephone sales

Skills:

  • Attention to Detail
  • Client Solutions Advisory
  • Customer and Client Focus
  • Interpret Relevant Laws, Rules, and Regulations
  • Adaptability
  • Client Experience Branding
  • Customer Service Management
  • Issue Management
  • Problem Solving
  • Active Listening
  • Business Development
  • Consulting
  • Referral Identification
  • Research

Schedules:

Tuesday - Saturday 12 pm - 9pm ( 2nd Shift)

Tuesday - Friday 9am - 7pm & Saturday 10am - 2pm

Monday, Tuesday, Friday & Saturday 7:55am - 6:55pm

Monday - Friday - 12pm - 9pm

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)Pay and benefits informationPay range$25.00 - $31.01 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What Bank Of America employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Social media

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