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Night Shift Call Center Representative Jobs (NOW HIRING)

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC · On-site

$15.75 - $19.75/hr

Dermatology Shift: Monday - Friday | Day Shift Call Center Representative - Dermatology In-Office Help create a positive patient experience from the very first call. Raleigh Medical Group is seeking ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Shift: Monday - Friday 8:30 am - 4:30 pm The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

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How much do night shift call center representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for night shift call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Night Shift Call Center Representative position, and why are they important?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by Night Shift Call Center Representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

What is a Night Shift Call Center Representative job?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

More about Night Shift Call Center Representative jobs
What cities are hiring for Night Shift Call Center Representative jobs? Cities with the most Night Shift Call Center Representative job openings:
What are the most commonly searched types of Shift Call Center Representative jobs? The most popular types of Shift Call Center Representative jobs are:
What states have the most Night Shift Call Center Representative jobs? States with the most job openings for Night Shift Call Center Representative jobs include:
What job categories do people searching Night Shift Call Center Representative jobs look for? The top searched job categories for Night Shift Call Center Representative jobs are:
Night Shift Call Center Representative jobs near you
Infographic showing various Night Shift Call Center Representative job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC • On-site

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

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