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Night Shift Call Center Representative Jobs (NOW HIRING)

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Schedule: 8 hour shift between the hours of 8:00am-8:30pm, Monday-Friday * Location: Louisville, KY (Blankenbaker Parkway area) * Hybrid Opportunity - Inbound Call Center Representative Job ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Shift: Monday - Friday 8:30 am - 4:30 pm The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via ...

Legacy Parking

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

... Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ... Excellent verbal and written communication skills Must have weekend and night availability - shift ...

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Night Shift Call Center Representative information

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How much do night shift call center representative jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for night shift call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a night shift call center representative?

A Night Shift Call Center Representative handles customer inquiries, resolves issues, and provides support during overnight hours. They typically work in industries like customer service, tech support, or sales, ensuring 24/7 assistance for clients. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include answering calls, processing orders, troubleshooting problems, and documenting interactions. Night shift employees often receive shift differentials or benefits for working outside standard business hours.

What are the key skills and qualifications needed to thrive as a night shift call center representative?

To thrive as a Night Shift Call Center Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic data entry is often required. Strong problem-solving abilities, patience, and resilience are standout soft skills for this position. These skills ensure that representatives can efficiently assist customers, resolve issues, and maintain professionalism during high-pressure or late-night situations.

What are some common challenges faced by night shift call center representatives, and how can they be managed?

Night Shift Call Center Representatives often experience unique challenges such as managing fatigue, maintaining alertness during overnight hours, and handling a higher volume of urgent or complex customer inquiries. Balancing work-life routines and adapting to an unconventional sleep schedule can also pose difficulties. Successful representatives prioritize self-care, effective time management, and may take short breaks to stay focused throughout their shift. Employers typically offer support through structured schedules, access to wellness resources, and team collaboration to ensure a positive and productive work environment.

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Night Shift Call Center Representative jobs near you
Infographic showing various Night Shift Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 4% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

South Burlington, VT • On-site

University of Vermont Medical Center
Hospitals • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

129th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about University of Vermont Medical Centerexternal

$26.82 - $31.79/hr

Other

Re-posted 22 days ago

Job description

Building Name: UVMMC - 40 IDX Drive
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: Call Center
Part Time
Standard Hours: 20
Biweekly Scheduled Hours:
Shift: Day/Eve
Primary Shift: 7:00 AM - 3:00 PM
Weekend Needs: Every
Salary Range: Min $21.84 Mid $26.82 Max $31.79
Recruiter: Jaclyn Kimak
*This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.*
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:

  • Associate Degree or equivalent education.
Experience:
  • Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.
University of Vermont Health Network logo

About University of Vermont Health Network

Sourced by ZipRecruiter

The University of Vermont Health Network (UVM Health Network) is a renowned leader in the healthcare industry, located in Burlington, VT, US. It's a non-profit, academically integrated health care system, designed to ensure a coordinated, high-quality experience for patients across the entire health system. It originated from a partnership among six hospitals, a visiting nurse association, and a health plan, which eventually led to the formation of the current integrated network. Built on the core values of quality, caring, integrity, and collaboration, UVM Health Network is dedicated to improving the health of the people in the communities it serves.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Burlington, VT, US

Year founded

1971

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