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Day Shift Call Center Representative Jobs (NOW HIRING)

RALEIGH MEDICAL GROUP PA

Call Center Representative

Cary, NC

$15.75 - $19.75/hr

Monday - Friday | Day Shift Call Center Representative - Dermatology In-Office Help create a positive patient experience from the very first call. Raleigh Medical Group is seeking a professional and ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Shift: Monday - Friday 8:30 am - 4:30 pm The Call Center Representative is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via ...

The LaSalle Group

Call Center Representative

Salisbury, NC · On-site

$17 - $20/hr

Join a high-energy team based on-site in Salisbury, NC , where no two days look the same. If you're ... Schedule: 1st, 2nd and 3rd shift *shifts are typically 10 or 12 hours Call Center Representative ...

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

Regular Shift: 11:30 AM - 8:00 PM, Monday-Friday or Tuesday-Saturday * Rotating Saturdays: Once per ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

A Day in the Life as a Call Center Representative As a Call Center Specialist, you are often the first impression our customer has of our business. Your cheerful greeting is the beginning of our ...

Randstad

Call Center Representative

Rockville, MD · Hybrid

$23 - $24/hr

Support Center Representative (Call Center) Hybrid - On-Site in Rockville, MD 3 days a week - Long Term (Possible Temp to Hire) Full Time Must be flexible to work an 8 hour Shift Between 8am EST and ...

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Day Shift Call Center Representative information

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How much do day shift call center representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for day shift call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by Day Shift Call Center Representatives and how can they be managed?

Day Shift Call Center Representatives often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to different situations. Managing stress and maintaining a positive attitude are crucial, as the work can be fast-paced and sometimes repetitive. Many centers offer regular training, support from supervisors, and peer collaboration to help representatives handle challenging calls and improve customer satisfaction. Building strong communication and problem-solving skills can significantly ease these challenges and contribute to career advancement.

What does a Day Shift Call Center Representative do?

A Day Shift Call Center Representative handles incoming and outgoing customer calls during standard business hours. Their main responsibilities include assisting customers with inquiries, resolving complaints, processing orders, and providing information about products or services. They are often the first point of contact for customers and must maintain a professional and helpful demeanor throughout each interaction. Strong communication and problem-solving skills are essential for this role.

What is the difference between Day Shift Call Center Representative vs Customer Service Agent?

AspectDay Shift Call Center RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; similar certifications
Work EnvironmentCall centers, office settings, primarily during daytime hoursCall centers, retail, or office settings, often during daytime shifts
Employer & IndustryTelecommunications, tech support, retail, healthcareRetail, telecommunications, banking, healthcare

Both roles involve assisting customers via phone or online, requiring strong communication skills and patience. The main difference lies in job titles used by employers; "Customer Service Agent" is a broader term, while "Day Shift Call Center Representative" specifies the shift and setting. Both positions are similar in credentials and work environment, often overlapping in industries and responsibilities.

What are the key skills and qualifications needed to thrive as a Day Shift Call Center Representative, and why are they important?

To thrive as a Day Shift Call Center Representative, you need strong verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is typically required. Patience, problem-solving, and a positive attitude help representatives excel in managing customer inquiries and resolving issues efficiently. These skills are essential for delivering quality customer service, maintaining high satisfaction rates, and meeting performance targets in a fast-paced environment.
What cities are hiring for Day Shift Call Center Representative jobs? Cities with the most Day Shift Call Center Representative job openings:
What are the most commonly searched types of Shift Call Center Representative jobs? The most popular types of Shift Call Center Representative jobs are:
What states have the most Day Shift Call Center Representative jobs? States with the most job openings for Day Shift Call Center Representative jobs include:
Day Shift Call Center Representative jobs near you

Call Center Representative

RALEIGH MEDICAL GROUP PA

Cary, NC

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Title:

Call Center Representative – Dermatology

Location:

Onsite

Department:

Dermatology

Shift:

Monday - Friday | Day Shift

Call Center Representative – Dermatology
 In-Office

Help create a positive patient experience from the very first call.

Raleigh Medical Group is seeking a professional and customer-focused Call Center Representative to support our Dermatology practice. This role serves as the first point of contact for patients by managing incoming calls, coordinating appointment scheduling, processing patient requests, and supporting communication between patients and clinical teams.

The Call Center Representative plays an important role in delivering exceptional customer service while helping maintain efficient daily operations in a fast-paced specialty practice environment.

Responsibilities
  • Answers and directs incoming telephone calls in a professional and courteous manner
  • Schedules, reschedules, and cancels patient appointments accurately and efficiently
  • Returns patient calls and routes messages appropriately
  • Processes incoming patient requests through the patient portal and website
  • Enters and updates patient demographic and insurance information while ensuring accuracy and completeness
  • Submits new patient requests to the appropriate provider through the electronic health record (EHR) system
  • Verifies insurance eligibility for same-day appointments when applicable
  • Processes appointment cancellation line messages and updates schedules accordingly
  • Collaborates with clinical and administrative teams to support coordinated patient care
  • Participates in departmental meetings, training activities, and customer service initiatives
  • Assists with front office support duties as needed, including patient check-in, registration, and collection of copays
  • Performs additional duties as assigned
Qualifications

Required:

  •  High School diploma or equivalent
  • Strong customer service and communication skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Basic computer proficiency and ability to learn practice management systems

Preferred:
 

  • Previous medical office, call center, scheduling, or customer service experience preferred
  • Experience utilizing electronic health record (EHR) systems preferred
  • Knowledge of medical terminology preferred
Why Join Raleigh Medical Group?
  • Meaningful work supporting patient-centered care
  • Collaborative and team-oriented work environment
  • Opportunity to grow within a respected multi-specialty medical practice
  • Stable weekday schedule with no overnight shifts
We Offer Our Valued Employees
  • Group Health, Dental, and Vision coverage
  •  FSA and HSA options
  • Generous Paid Time Off (PTO)
  • 401(k) Retirement Plan with employer matching
  • Company-paid Life, Short-Term & Long-Term Disability
  • Competitive pay

EEO Statement:

Raleigh Medical Group, PA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

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