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Night Chat Support information

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$57

How much do night chat support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for night chat support in the United States is $24.69, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Night Chat Support vs Customer Service Representative?

AspectNight Chat SupportCustomer Service Representative
Work HoursPrimarily overnight or late-night shiftsTypically daytime hours, but may include evenings
Work EnvironmentOnline chat platforms, remote or call center settingsIn-person, call centers, or remote
Required SkillsExcellent written communication, problem-solving, tech-savvyVerbal communication, problem-solving, customer interaction
Common CertificationsNone mandatory, but customer service or tech certifications helpfulCustomer service training, communication skills

Night Chat Support focuses on online chat interactions during overnight hours, requiring strong written communication and tech skills. Customer Service Representatives often handle calls or in-person interactions during regular hours. Both roles serve customer needs but differ mainly in work hours and communication methods.

What cities are hiring for Night Chat Support jobs?

Cities with the most Night Chat Support job openings:

What are the most commonly searched types of Chat Support jobs?

The most popular types of Chat Support jobs are:

What are popular job titles related to Night Chat Support jobs?

For Night Chat Support jobs, the most frequently searched job titles are:

Infographic showing various Night Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,363 per year, or $24.7 per hour.

Call Center Operator - Night Shift

Nashville, TN • On-site

Spry Methods
51 - 200 employees
Learn more about Spry Methodsexternal

$17 - $18/hr

Full-time

Re-posted 8 hours ago

Job description

Company Overview
Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.
Who We're Looking For (Position Overview)
Spry is seeking a customer-focused, dependable, and technically savvy professional to join our team as a Call Center Operator - Night Shift. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and can effectively troubleshoot technical issues while delivering exceptional customer service. You are a strong communicator who remains calm under pressure, can manage multiple priorities, and is passionate about ensuring end users receive timely and effective support.
You should be comfortable serving as the first point of contact for IT support requests, engaging with customers through phone, email, chat, and ticketing systems. Success in this role requires strong problem-solving skills, attention to detail, the ability to follow established processes, and a commitment to delivering a positive customer experience. You work well both independently and as part of a collaborative team, take ownership of issues through resolution, and are motivated by helping users overcome technical challenges.
What Your Day-To-Day Looks Like (Position Responsibilities)
As a Night Shift Call Center Operator, you will:
  • Must be able to work rotating 4x10 Night Shift 8:30pm-7:00am
  • Serve as the first point of contact for government end users contacting the IT Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions.

  • Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures.

  • Perform initial triage and troubleshooting of common IT issues including but not limited to password resets, account unlocks, software installation and configuration, hardware troubleshooting, network connectivity issues, and printer support.

  • Follow established call handling scripts, knowledge base articles, and SOPs to resolve Tier 1 IT support issues at the point of contact whenever possible, minimizing the need for escalation.

  • Accurately categorize, prioritize, and route tickets that cannot be resolved at Tier 1 to the appropriate Tier 2 or Tier 3 support teams, ensuring all relevant information is captured and communicated clearly.

  • Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift.

  • Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed.

  • Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues.

  • Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction.

  • Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency.

  • Contribute to the maintenance and accuracy of knowledge base articles by flagging outdated information and suggesting updates based on call center experience.

  • Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence.

  • Support team leads and supervisors by communicating recurring issues, emerging trends, or systemic problems observed during call handling activities.

What You Need to Succeed (Minimum Requirements)
  • Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
  • U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
  • High school diploma or GED required.
  • Minimum of one (1) year of experience in a call center, help desk, customer service, or technical support environment.
  • Basic knowledge of IT concepts and end-user support, including account management, hardware troubleshooting, software support, and password resets.
  • Strong written and verbal communication skills with the ability to effectively support users with varying levels of technical expertise.
  • Demonstrated customer service skills and a professional, patient, and solution-oriented approach.
  • Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
  • Experience documenting incidents and service requests in an ITSM ticketing system.
  • Ability to follow established procedures, knowledge articles, and standard operating procedures (SOPs).
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks in a fast-paced environment.
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams.
  • Ability to work independently and as part of a team in a customer-focused support environment.
  • Strong time management skills with the ability to meet schedule and attendance requirements.

Ideally, You Also Have (Preferred Qualifications)
  • Active Secret clearance or higher.
  • ITIL Foundation certification or familiarity with ITIL service management principles.
  • CompTIA A+, Network+, or other relevant entry-level IT certifications.
  • HDI Customer Service Representative (HDI-CSR) certification or equivalent customer support certification.
  • Experience supporting federal government customers or working in a regulated government environment.
  • Familiarity with remote support tools, including Remote Desktop Protocol (RDP), Microsoft SCCM, or similar platforms.
  • Experience supporting multi-factor authentication (MFA) solutions and identity/access management processes.
  • Knowledge of federal IT security policies, cybersecurity best practices, and end-user security awareness principles.
  • Bilingual communication skills.Experience providing support in a high-volume call center or enterprise service desk environment.

$17 - $18 an hour
Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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