Network Operations Coordinator Jobs in Boca Raton, FL

Job Summary:
Jushi Holdings Inc. is shaping the future of the cannabis industry, and they are seeking a Manager of IT Network & Operations to oversee enterprise network architecture and IT infrastructure operations. The role includes ensuring network reliability, security, and scalability while managing third-party vendors and incident response for IT outages.
Responsibilities:
• Own end‑to‑end LAN/WAN/SD‑WAN, routing, switching, wireless, internet circuits, and cloud connectivity
• Design and enforce segmentation standards across POS (retail), corporate IT, GP (operational technology), and Security networks
• Own firewall platforms, remote access, and inter‑site connectivity
• Establish, maintain, and improve observability: logging, telemetry, availability service level objectives, capacity plans, and lifecycle roadmap
• Partner and provide guidance as needed related to enterprise identity and core services (Active Directory/Azure AD, DNS/DHCP/IPAM, PKI)
• Ensure hardening (reduce vulnerabilities), patching, backup/DR and periodic recovery testing for IT‑managed systems
• Create, execute and maintain SOPs and maintenance windows with security and business alignment
• Enable and consume cybersecurity monitoring across network and infrastructure; drive incident response for IT systems
• Enforce least‑privilege network design, access controls, and vulnerability remediation SLAs
• Support SOX/NIST-aligned controls and audit readiness for IT infrastructure
• Serve as Incident Commander for Priority events; deliver RCAs/RCRs and corrective actions
• Harden against material impacts to Security and Operations platforms through tested SOPs and coordination (DR / BCP)
• Own day‑to‑day management of the external Network/Telecom providers and the Helpdesk/MSP
• Define and enforce SLAs (availability, response/restore, first‑contact resolution, customer satisfaction)
• Direct vendor resourcing, queues, and dispatch; approve major changes and maintenance plans
• Conduct continuous‑improvement plans; drive cost, quality, and reliability outcome
• Coordinate with Security Systems on connectivity for NVR and access control without changing Security‑owned configurations
• Partner with Retail, Grow Ops, and Compliance to onboard operational technology systems to the network safely and consistently
• Partner with Security to engage Facilities/Construction early to ensure power, racks, cabling, and circuits meet standards for new and changing sites
• Other duties as assigned
Qualifications:
Required:
• 8–10 years of experience in IT infrastructure and network operations, including multi-site environments
• Proven ownership of enterprise networking across distributed locations (retail, warehouse, or field operations preferred)
• Strong expertise in network architecture and operations, including LAN/WAN, wireless, firewalls, and site connectivity
• Demonstrated experience managing third-party IT vendors, including network support and end-user services (helpdesk, endpoints, printers)
• Ability to drive accountability, performance, and SLAs with external partners
• Experience leading incident response and outage management, including root cause analysis and corrective action
• Working knowledge of cloud and identity services (Azure, Entra ID) and their integration with network environments
• Experience supporting regulated environments and aligning to IT controls (examples: SOX, security standards)
• Strong operational leadership skills, including prioritization, escalation management, and cross-functional coordination
• Ability to translate infrastructure needs into business impact, particularly in high-availability, revenue-generating environment.
Preferred:
• Experience supporting retail, manufacturing, or similarly distributed operations at scale is strongly preferred.
Company:
Jushi Holdings, Inc. is striving to be a world-class leader in cannabis. Founded in 2018, the company is headquartered in Boca Raton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.