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Neogov Jobs (NOW HIRING)

NEOGOV

Customer Service Specialist

El Segundo, CA · On-site

$18 - $24/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Customer Service Specialist

El Segundo, CA

$18 - $24/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Enterprise Architect, Platform

El Segundo, CA · Remote

$73.50 - $94.75/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Enterprise Architect, Platform

El Segundo, CA · Remote

$73.50 - $94.75/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

New

NEOGOV

Inside Sales Representative I

El Segundo, CA

About For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better ...

NEOGOV

Enterprise Architect, Platform

El Segundo, CA · On-site +1

$73.50 - $94.75/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Enterprise Architect, Platform

El Segundo, CA · On-site +1

$73.50 - $94.75/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Inside Sales Representative I

El Segundo, CA · On-site

General Opening Date: 06/17/2026 About For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work ...

NEOGOV

Vice President, Marketing

El Segundo, CA · Remote

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative ...

NEOGOV

Vice President, Marketing

El Segundo, CA · On-site +1

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative ...

NEOGOV

Sales Development Representative

El Segundo, CA · On-site

Power Opening Date: 01/12/2026 About NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our ...

NEOGOV

Senior Cloud Engineer

El Segundo, CA · Remote

$145K/yr

About This is a remote role from anywhere in the US For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education ...

NEOGOV

Software Architect (Java)

El Segundo, CA · Remote

$67 - $90.50/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Software Architect (Java)

El Segundo, CA · Remote

$67 - $90.50/hr

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday ...

NEOGOV

Equipment Data Coodinator

San Marcos, TX · On-site

NEOGOV is looking for an Equipment Data Coordinator to support the Elections Office. The role involves troubleshooting, testing, programming, and data management related to election equipment, as ...

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How much do neogov jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for neogov in the United States is $16.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NEOGOV Administrator, and why are they important?

To thrive as a NEOGOV Administrator, you need a strong background in HR processes, data management, and experience with applicant tracking or talent management systems, often supported by a degree in human resources or a related field. Familiarity with NEOGOV's Insight, Onboard, or Perform modules, as well as certifications in HR technology or system administration, are typically advantageous. Attention to detail, problem-solving skills, and effective communication help administrators manage workflows and support users. These capabilities ensure efficient hiring, accurate data handling, and smooth HR operations within public sector organizations.

What is Neogov?

Neogov is a cloud-based human resources management software platform used primarily by public sector organizations, such as government agencies and educational institutions. It provides tools for managing the entire employee lifecycle, including recruitment, onboarding, performance management, and training. Neogov streamlines HR processes, improves compliance, and helps organizations attract and retain qualified talent. Its user-friendly interface and integration options make it a popular choice for agencies looking to modernize their HR operations.

What are some common challenges faced by HR professionals using NEOGOV systems, and how can applicants demonstrate their ability to adapt?

HR professionals working with NEOGOV, a popular HR software for government and public sector organizations, often navigate challenges such as learning new modules, managing large volumes of applicant data, and ensuring compliance with changing regulations. Applicants can stand out by highlighting prior experience with HRIS platforms, willingness to participate in ongoing training, and strong analytical skills to efficiently process data. Demonstrating adaptability and a proactive approach to troubleshooting technical issues will be especially valuable in this environment.

What is the difference between Neogov vs HR Software?

FeatureNeogovHR Software
Primary UseApplicant tracking, onboarding, and HR management for government and public sectorGeneral HR management, payroll, benefits, and employee data handling
Target IndustryPublic sector, government agenciesVarious industries including corporate, healthcare, and education
Credentials & CertificationsSpecialized in government compliance and public sector needsVaries widely, less specialized in government regulations
Work EnvironmentPublic sector HR teams, government agenciesCorporate HR departments across industries

Neogov is tailored specifically for government and public sector HR needs, offering features aligned with public sector compliance. In contrast, general HR software covers a broader range of industries with more diverse HR functions. The choice depends on whether your organization is in the public sector or a different industry.

More about Neogov jobs
What cities are hiring for Neogov jobs? Cities with the most Neogov job openings:
What states have the most Neogov jobs? States with the most job openings for Neogov jobs include:
What job categories do people searching Neogov jobs look for? The top searched job categories for Neogov jobs are:
Neogov jobs near you
Infographic showing various Neogov job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Temporary. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $34,464 per year, or $16.6 per hour.

Customer Service Specialist

NEOGOV

El Segundo, CA • On-site

$18 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Job description

Salary: Depends on Qualifications
Location : Draper, UT
Job Type: Full-Time
Job Number: 00844
Department: Customer Service
Division: TMS
Opening Date: 04/24/2026
About
Please note this is an onsite role Mon-Fri at the Draper, Utah office.
NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.
For more than 25 years, we've helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.
The Customer Service Specialist is an essential member of the Customer Support team, which is our front line serving the people who serve the people! You are the voice of NEOGOV providing world-class product support to all NEOGOV customers via phone calls, virtual meetings, and emails. You also collaborate with and support other departments to create high quality experiences for our customers. If you are passionate about excellence and helping others, you'll fit right in!
This posting is for an existing vacancy.
What You Will do
  • Listen attentively to customers to understand what they are trying to accomplish with our products (Active Listening & Effective Questioning).
  • Provide guidance, training, and troubleshooting services to resolve issues and/or empower customers to be effective and efficient in using our products.
  • Provide service in written form and/or speak with the customer to help resolve issues, answer questions, and/or provide guidance on how best to use our products for customers contacting us via email or other digital channels.
  • Provide on-going service and follow-up communication for situations which require more than one contact with a customer.
  • Keep your knowledge up to date about changes to our products so you understand the changes before they are released to our customers.
  • Continue learning and practicing with our products to grow your product knowledge to the advanced or expert level.
  • Further investigate reported issues, and execute standard operating procedures which may include replicating the issue in a test environment, researching solutions, and/or documenting the scenario for escalating to the next level of support.
  • Create and update cases in our case management software (currently Salesforce) with details about each interaction with a customer, including documenting a synopsis of the situation, the category of situation, and the ultimate resolution.
  • Learn and execute new and existing standard operating procedures to provide effective, efficient, and high-quality service.
  • Engage with your team members and in our team activities - fun & work combined!
  • Contribute to our positive work environment.
  • Provide constructive feedback to help our team continue being successful.
  • Grow with NEOGOV as we keep growing.

Who You Are
  • An engaged team player with a positive and helpful attitude
  • An effective communicator
  • Self-starter who takes the initiative to learn, practice, and improve
  • A continuous learner and an empathetic problem-solver
  • Authentic and passionate about high-quality service
  • Hard worker capable of smoothly riding the ebbs and flows of fluctuating volumes of customer requests

What You Have
  • Bachelor's Degree or 1+ years' experience in a customer support / training / implementation role - bonus points for experience supporting a Software As A Service (SaaS) product - extra bonus points for HR and/or Public Safety software
  • Effective decision-making skills
  • Solid analytical skills
  • Time management skill and are technically savvy

What NEOGOV Offers
  • Competitive Wages
  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
  • Generous PTO to support work-life balance
  • 401K Matching
  • 12-week Paid Parental Leave
  • Autonomy to grow and find your career path with supportive leadership
  • Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office
  • On-site gym in the Draper office
  • Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
01
Will you now or in the future require sponsorship to work in the United States (e.g. H1B)?
  • Yes
  • No

02
This role requires being in the Draper, Utah office Monday through Friday. Can you confirm that you're fully available to work onsite without restriction?
  • Yes
  • No

03
How many years of experience do you have providing customer support over the phone?
04
Do you have experience supporting a Software-as-a-Service (SaaS) product?
  • Yes
  • No

Required Question

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