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Nc Fast Help Desk Jobs (NOW HIRING)

CarShield

Help Desk Manager

Saint Peters, MO · On-site

... fast-paced, customer-focused environment. Why Work with CarShield? * Competitive pay, with most ... Monitor help desk ticketing system for performance, trends, and SLA compliance. * Assist in ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

... fast-paced, customer-focused environment. Why Work with CarShield? * Competitive pay, with most ... Monitor help desk ticketing system for performance, trends, and SLA compliance. * Assist in ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

... fast-paced, customer-focused environment. Why Work with CarShield? * Competitive pay, with most ... Monitor help desk ticketing system for performance, trends, and SLA compliance. * Assist in ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... Self-motivated and able to thrive in a fast-paced and results-driven environment * Critical ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

Kaseya Careers

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and ... Manage multiple tasks in a fast-paced environment with competing priorities. * Perform all other ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment

Concept Plus

Help Desk Specialist

Fairfax, VA · On-site

Deliver responsive, high-quality customer assistance in a fast-paced setting that supports a broad population of learners, instructors, and staff * Handle incoming calls, emails, and help-desk ...

Kaseya

Help Desk Technician

Orlando, FL · On-site

$18.75 - $25.25/hr

The Help Desk Technician will provide professional technical support to end customers, ensuring ... fast-paced environment with competing priorities. • Perform all other duties as assigned.

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$37.5K

$83.8K

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How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

More about Nc Fast Help Desk jobs
What cities are hiring for Nc Fast Help Desk jobs? Cities with the most Nc Fast Help Desk job openings:
What states have the most Nc Fast Help Desk jobs? States with the most job openings for Nc Fast Help Desk jobs include:
What job categories do people searching Nc Fast Help Desk jobs look for? The top searched job categories for Nc Fast Help Desk jobs are:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

IT Help Desk Administrator

TOPPAN Packaging Americas

Charlotte, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
TOPPAN Packaging Americas specializes in designing and manufacturing sustainable packaging solutions. The IT Help Desk Administrator is responsible for overseeing help desk operations and ensuring effective technical support for end users.
Responsibilities:
• Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
• Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
• Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
• Develop, document, and enforce help desk procedures, workflows, and support standards.
• Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
• Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
• Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
• Ensure compliance with IT policies, security standards, and regulatory requirements.
• Identify recurring issues and recommend root-cause fixes and process improvements.
• Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.
• Provide day-to-day guidance and task coordination for help desk technicians.
• Assist with training, mentoring, and onboarding of new help desk staff.
• Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
• Contribute to performance reviews by providing feedback on technician performance and development needs.
• Lead in the development of processes to manage major incidents.
Qualifications:
Required:
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2 -3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
• Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
• Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
• Excellent communication, customer service, and documentation skills.
Company:
TOPPAN Packaging is a leading provider of innovative and sustainable packaging solutions, offering a comprehensive portfolio that includes both flexible and thermoformed packaging. Founded in , the company is headquartered in Charlotte , NC, US, , with a team of 10001+ employees. The company is currently Late Stage.

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