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National Implementation Manager Jobs (NOW HIRING)

AlertMedia

Strategic Implementation Manager

Austin, TX · On-site

The Strategic Implementation Manager (IM) serves as a thought partner, product expert, and project ... Desire to work with demanding, decentralized, multi-national customers * Comfortable engaging with ...

Transform9

Senior Implementation Manager

Birmingham, AL · On-site

... management with documented workflows and success metrics * Build the repeatable implementation ... national origin, disability, or veteran status. Note: the Transform9 team will only email you from ...

Paymentus

Tech Implementation Mgr

Charlotte, NC · On-site

We are seeking a Technical Implementation Manager who will serve as a customer-facing technical ... national origin, ancestry, citizenship status, religion, marital status, disability, military ...

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National Implementation Manager information

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$39K

$103.5K

$168K

How much do national implementation manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for national implementation manager in the United States is $103,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $121,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a National Implementation Manager, and why are they important?

To excel as a National Implementation Manager, you need strong project management expertise, strategic planning abilities, and a relevant bachelor's degree, often supported by experience in large-scale program delivery. Familiarity with project management software (such as MS Project or Asana), CRM systems, and certifications like PMP are typically required. Exceptional leadership, stakeholder engagement, and problem-solving skills are crucial for effectively guiding teams and managing nationwide initiatives. These qualifications ensure successful execution of complex projects, alignment with organizational goals, and stakeholder satisfaction across diverse regions.

What are some common challenges faced by National Implementation Managers when coordinating projects across multiple regions?

National Implementation Managers often encounter challenges such as aligning local teams with standardized processes, managing communication across time zones, and adapting strategies to diverse regional requirements. Ensuring consistent project execution while respecting local differences requires strong organizational and interpersonal skills. Regular collaboration with regional managers and clear documentation are crucial to overcoming these obstacles and achieving nationwide project success.

What is a National Implementation Manager?

A National Implementation Manager is responsible for overseeing the rollout and coordination of projects, programs, or products across multiple locations within a country. They ensure that strategies and plans are executed consistently nationwide, managing teams, resources, and timelines to achieve organizational goals. This role often involves collaborating with various departments, tracking progress, resolving issues, and ensuring compliance with company standards. Strong leadership, communication, and project management skills are essential for success in this position.

What is the difference between National Implementation Manager vs Project Coordinator?

AspectNational Implementation ManagerProject Coordinator
CredentialsTypically requires a bachelor's degree in a related field; certifications like PMP are commonUsually requires a bachelor's degree; certifications are less common
Work EnvironmentOversees multiple projects across regions, often in corporate or government sectorsSupports specific projects, often within a team, focusing on day-to-day tasks
Employer & Industry UsageUsed in industries like healthcare, technology, and government for large-scale implementationsCommon in various industries for managing individual projects

The National Implementation Manager focuses on overseeing large-scale, multi-region projects and strategic execution, requiring broader coordination and leadership skills. In contrast, the Project Coordinator handles specific project tasks, ensuring timely completion within a team. Both roles are essential but differ in scope, responsibility, and level of strategic involvement.

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What cities are hiring for National Implementation Manager jobs? Cities with the most National Implementation Manager job openings:
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National Implementation Manager jobs near you
Infographic showing various National Implementation Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $103,518 per year, or $49.8 per hour.
Strategic Implementation Manager

Strategic Implementation Manager

AlertMedia

Austin, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.  

Our core values drive us in our important mission of keeping people safe & informed:  

  • We're humans not robots 
  • We work better together  
  • Simplicity is our strength 
  • Our reputation is priceless 
  • Hard work pays off 

AlertMedia is looking for a customer-focused Strategic Implementation Manager who will take immediate ownership of our largest Enterprise customer relationships with a focus on providing the highest level of strategic partnership as they begin their journey. The Strategic Implementation Manager (IM) serves as a thought partner, product expert, and project manager. As a part of AlertMedia's larger Customer Operations team, IMs believe that implementation sets the tone for our long-term partnership, leading to customer advocacy and future renewals. IMs are determined to guide customers through a successful deployment, accomplishing key milestones and maximizing product and feature enablement, before transitioning the customer to the dedicated Customer Success Manager (CSM). 

As one of the fastest growing softwarecompanies in the nation, we're focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand! 

Who you are: 

You are an accomplished IM with proven success in strategically onboarding and implementing a project or software across a range of customer profiles. You naturally approach situations with a consultative, solution-driven mindset and embrace each customer relationship as a true partnership. You are comfortable navigating ambiguity, synthesizing complex information, and leveraging AI and emerging technologies to enhance strategic thinking, communication, and customer outcomes. You are a dedicated customer advocate who thrives in complex environments, enjoys working cross-functionally, and is energized by helping customers translate business objectives into meaningful outcomes. 

What you get to do every day: 

  • Act as the primary owner of no more than 8 concurrent customer implementations, balancing time to value with customers' intended timelines 
  • Lead the customer kickoff meeting, translating pre-sales objectives into a structured implementation plan by aligning on business outcomes, success criteria, stakeholders, and mutually agreed-upon expectations 
  • Facilitate regular implementation working sessions with the customer, navigating change management and customer objections when warranted 
  • Serve as a strategic advisor to customer stakeholders, helping translate business objectives into scalable AlertMedia programs, operational processes, and long-term success plans 
  • Strategize with the larger Customer Operations team to provide customers with industry-specific best practices, proven AlertMedia solutions, and emerging capabilities that support operational maturity and long-term program success 
  • Clearly communicate action items across internal and external teams and provide regular project updates to the customer 
  • Sensitively manage and interpret data, consulting on data imports and automations 
  • Respond to customer inquiries in a thoughtful and timely manner, displaying ownership in all interactions 
  • Diligently manage implementation milestones and overall project status internally in Gainsightand monday.com 
  • Ensure visibility for the dedicated CSM throughout implementation, leading to a seamless IM-to-CSM transition once the customer is deployed 
  • Actively participate in a cross-functional feedback loop with Leadership and Product Management teams to continuously improve, scale, and modernize the Strategic implementation experience, including the thoughtful adoption of AI, automation, and emerging product capabilities 
  • Contribute to AlertMedia's culture, values, and vision for the future 

What you bring to the role: 

  • 4+ years' experience in a strategic customer-facing role as Implementation Manager/Customer Success Manager/Account Manager 
  • 2+ years' experience in Enterprise implementation and project management in a SaaS environment 
  • Desire to work with demanding, decentralized, multi-national customers 
  • Comfortable engaging with stakeholders ranging from project managers and system administrators to executive sponsors and business leaders 
  • Demonstrated ability to thoughtfully leverage AI and emerging technologies to synthesize information, improve decision-making, enhance communication, and drive customer outcomes while maintaining strong judgment and customer empathy 
  • Experience using Excel is required 
  • Experience using Salesforce, Gainsight, monday.com is preferred 
  • Excellent project management skills with proven ability to prioritize competing tasks 
  • Self-motivated and action-oriented, yet willing to work within a team environment 
  • Enthusiasm in collaborating with all members of our team (Customer Success, Customer Support, Technical Solutions, Sales, Marketing, Product Management, Engineering), including Executive-level visibility 

Location: Preference for candidates located in Austin, Texas to work a hybrid schedule (2 days/week) in our downtown headquarters with flexibility to travel for occasional customer onsites 

Sponsorship: AlertMedia does not sponsor candidates. Candidate must not require sponsorship now or in the future.

Why you'll love working at AlertMedia:   

At AlertMedia, you won't just build your career - you'll be part of something meaningful, surrounded by people who genuinely care about the work and each other. 

  • Competitive base salary +Company-wide bonus program 
  • Generous and flexible time off and parental leave policies 
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
  • 401K with generous company match 
  • Amazing rewards and incentives - we love celebrating each other! 
  • Commitment to community service with opportunities to give back 
  • A Best Places to Work company 10 years in a row and numerous other awards 
  • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
  • Ongoing career development opportunities through our Learning & Development team  
  • You'll do meaningful work-while growing your career in a fast-moving, global company with an award-winning culture 

About AlertMedia:  

AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses-including JetBlue, Coca-Cola Bottling, and Walmart-in more than 150 countries.  

We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  

This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For moreinformation,please visitwww.alertmedia.com  

By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy -https://www.alertmedia.com/legal/privacy-policy/  

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