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How much do nasfaa jobs pay per hour?

As of May 28, 2026, the average hourly pay for nasfaa in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a NASFAA (National Association of Student Financial Aid Administrators) professional, and why are they important?

To thrive as a NASFAA professional, you need a strong understanding of federal and institutional financial aid regulations, analytical skills, and often a bachelor's degree in a relevant field. Familiarity with financial aid management systems (like Banner or PowerFAIDS), compliance software, and NASFAA certifications such as the Certified Financial Aid Administrator (CFAA) are typically required. Excellent interpersonal, problem-solving, and organizational skills set individuals apart in this field. These skills ensure accurate financial aid processing, regulatory compliance, and supportive guidance for students navigating the financial aid process.

What are some common challenges faced by a NASFAA member working in financial aid administration, and how can they be addressed?

Professionals working in financial aid administration often encounter challenges such as keeping up with frequent changes in federal regulations, managing high volumes of student inquiries during peak periods, and ensuring compliance with complex policies. To address these challenges, many NASFAA members participate in ongoing professional development, utilize resources and training offered by NASFAA, and collaborate closely with colleagues through networking and regional conferences. Building strong time-management skills and staying organized are also critical in managing daily responsibilities effectively.

What are NASFAA professionals?

NASFAA professionals are members of the National Association of Student Financial Aid Administrators, a professional organization in the United States. They usually work at colleges, universities, and other institutions, helping students understand and access financial aid programs like grants, loans, and scholarships. Their role involves interpreting federal and state regulations, advising students on available aid, and ensuring compliance with financial aid policies. NASFAA also provides training, resources, and advocacy for its members to support student access to higher education.

What is the difference between Nasfaa vs Financial Aid Advisor?

AspectNasfaaFinancial Aid Advisor
CredentialsMembership in NASFAA, often requires knowledge of federal aid policiesTypically holds a bachelor's degree; certifications like FAAC are common
Work EnvironmentNonprofit, educational institutions, industry associationsColleges, universities, financial aid offices
Industry UsageUsed as an industry organization and credentialing bodyJob title for professionals providing financial aid guidance

NASFAA is an industry organization offering resources and credentials for financial aid professionals, while a Financial Aid Advisor is a job role within educational institutions. NASFAA membership can enhance a Financial Aid Advisor's credentials and industry knowledge, but they are distinct in purpose: one is an organization, the other a profession.

More about Nasfaa jobs
What states have the most Nasfaa jobs? States with the most job openings for Nasfaa jobs include:
What job categories do people searching Nasfaa jobs look for? The top searched job categories for Nasfaa jobs are:
Nasfaa jobs near you
Associate Director, Student Financial Aid (Compliance and Customer Service)

Associate Director, Student Financial Aid (Compliance and Customer Service)

Prince George's Community College

Largo, MD • On-site

$78.04K - $111.54K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Job description

Job Vacancy Announcement
Position Information
Position Title
Associate Director, Student Financial Aid (Compliance and Customer Service)
Position Type
Staff
Department
Financial Aid
FLSA
Exempt
Union/Non Union
Non Union
Full Time or Part Time
Full Time
Grade
16
Salary Range
Hiring Salary Range
$78,039 - $111,540 (Depending on experience)
Fixed Term/Tenure Track (Faculty Only)
Regular or Temporary
Regular
Job Description Summary
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of the most highly regulated and compliance-sensitive functions within the office.
The Associate Director functions as a subject matter expert in financial aid compliance, provides guidance and training to staff, contributes to policy development and strategic initiatives, and manages the office's primary student and family point of contact to ensure consistent, high-quality customer service.
Minimum Qualifications
EDUCATION AND EXPERIENCE
  • Bachelor's degree (or higher) required.
  • Four years of full-time experience in the financial aid area.
  • Two years of supervisory experience required.
  • Master's degree preferred.

Criteria
CRITERIA: The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position.
ESSENTIAL DUTIES
  • Monitor, analyze, and interpret federal and state financial aid regulations using resources such as Federal Student Aid (FSA) Partner Connect, NASFAA guidance, COD reports, Maryland Higher Education Commission communications, and U.S. Department of Education Electronic Announcements.
  • Provide supervisory oversight and evaluation of Financial Aid Coordinators responsible for Return of Title IV (R2T4) calculations and the Federal Direct Loan Program, ensuring accuracy, timeliness, and regulatory compliance.
  • Identify, implement, and maintain internal controls to ensure financial aid funds are properly awarded, disbursed, reconciled, and reported.
  • Secondary point of contact for internal, external, annual, and interim financial aid audits, supporting audit readiness and institutional risk mitigation.
  • Coordinate office-wide compliance training and provide ongoing guidance to staff regarding regulatory changes and operational impacts.
  • Oversee the accuracy, compliance, and maintenance of all publicly posted financial aid information, including the Student Financial Aid website.
  • Manage reconciliation of the Federal Pell Grant Program and external and foundation scholarships; assist with reconciliation of the Federal Direct Loan Program.
  • Provide leadership and supervision of front desk operations to ensure high-quality customer service, effective communication, and consistent dissemination of accurate information to students and families.
  • Collaborate with the Director in decision-making, policy development, and strategic planning for the Student Financial Aid Office.
  • Develop, implement, review, and document financial aid policies and procedures to ensure compliance with Department of Education, accrediting agencies, and institutional requirements.
  • Represent the Student Financial Aid Office at student orientations, college fairs, recruiting events, and other outreach activities, as needed.
  • Participate in the development of performance objectives, corrective action plans, and continuous improvement initiatives aligned with departmental, divisional, and college goals.
  • Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES
  • Excellent listening and communication skills, both verbal and written.
  • Exceptional problem-solving skills, and ability to evaluate, analyze, create, and make decisions within critical scenarios required to maintain institutional eligibility to award state and federal financial aid programs.
  • Ability to exercise independent judgment in accordance with established policies and practices
  • Ability to interact tactfully and courteously with public and coworkers, and across all disciplines and departments
  • Ability to perform work independently, as well as in a team environment
  • Ability to manage people, department initiatives and strategic plans, and operations
  • Ability to provide guidance, communication and counsel to other staff members on compliance matters
  • Demonstrated knowledge and experience in program administration, compliance and training.
  • Extensive knowledge and understanding of all federal, state, regulations related to processing, disbursing, and reporting of financial aid awards.
  • Knowledge of FISAP reporting, Program Participation Agreements requirements, Transfer Monitoring, Gainful Employment disclosures, Consumer Information and Program Integrity Regulations.
  • Must be able to demonstrate a high level of personal and professional integrity. In addition, must have demonstrated management and leadership skills managing people, department initiatives and strategic plans.

Job Requirements
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to a, personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions.
OTHER REQUIREMENTS
  • Ability to communicate effectively in spoken and written standard English.
  • As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
  • A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS
To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George's Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the Equity, Culture, and Talent (ECT) department
Is Background Check Required?
Yes
Is the incumbent responsible for working with minor children or directly engaging with minor children on campus?
Yes
Posting Detail Information
Posting Number
PGCC233511/12
Open Date
02/13/2026
Close Date
Open Until Filled
Yes
Background Check Statement
Prince George's Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check.
Special Instructions to Applicants
  • This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.

Application Status: you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.

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