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Msp Program Manager Jobs in Chicago, IL (NOW HIRING)

Cabrini Green Legal Aid

Operations Manager

Chicago, IL · On-site

$72K - $74K/yr

... all legal program areas: criminal records, emerging adults, criminal defense, housing law, and ... MSP), ensuring staff receive responsive support and organizational resources are managed ...

SDI Presence

Account Manager - Commercial

Chicago, IL

$90K - $110K/yr

C ompany SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages ... Employee Wellness Program * Generous Paid Time Off (PTO) * Additional employee benefits and ...

SDI Presence

Account Manager - Commercial

Chicago, IL · On-site

$90K - $110K/yr

Description C ompany SDI Presence LLC is an IT consultancy and managed services provider (MSP) that ... Employee Wellness Program * Generous Paid Time Off (PTO) * Additional employee benefits and ...

SDI Presence

Account Manager - Commercial

Chicago, IL

$90K - $110K/yr

C ompany SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages ... Employee Wellness Program * Generous Paid Time Off (PTO) * Additional employee benefits and ...

DFR

Eligibility Specialist - Case Manager

Gary, IN · On-site

$18/hr

Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...

DFR

Eligibility Specialist - Case Manager

Gary, IN · On-site

$18/hr

Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...

DFR

Eligibility Specialist - Case Manager

Gary, IN · On-site

$18/hr

Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and ...

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Showing results 41-60

All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Chicago, IL

Msp Program Manager information

See Chicago, IL salary details

$39.7K

$110.7K

$161.7K

How much do msp program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for msp program manager in Chicago, IL is $110,700.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $136,500.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What are the most commonly searched types of Msp Program jobs in Chicago, IL?

The most popular types of Msp Program jobs in Chicago, IL are:

What are popular job titles related to Msp Program Manager jobs in Chicago, IL?

For Msp Program Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Msp Program Manager jobs in Chicago, IL look for?

The top searched job categories for Msp Program Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Msp Program Manager jobs?

Cities near Chicago, IL with the most Msp Program Manager job openings:

Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $110,700 per year, or $53.2 per hour.

Service Desk Manager - IT

Request Technology, LLC

Franklin Park, IL • On-site

Other

Posted 11 days ago

Job description

***We are unable to sponsor as this is a permanent full-time role***

***This is a Contract to Hire Position***

Responsibilities & Qualifications

  • Experience managing service desk operating budgets and software license stewardship at the endpoint.
  • Experience supporting global colleagues across time zones including Mexico and India.
  • Experience with Jira Service Management or another similar ITSM solution.
  • Experience with major incident management and incident commander practices.
  • Experience with Windows Autopilot, Microsoft Intune, and modern endpoint management at scale.
  • Leads day-to-day operations of the IT Service Desk as the face of IT to the business. Owns end-user customer experience and service quality across the IT lifecycle including new-hire onboarding, role changes, and offboarding. Drives CSAT measurement, voice-of-customer feedback loops, and continual service improvement based on user input and trend data. Sets and enforces white-glove customer service standards including VIP and executive support.
  • Owns IT Service Desk processes aligned to ITIL practices including incident management, request fulfillment, problem management, knowledge management, change enablement coordination, service level management, and continual service improvement. Serves as the senior escalation point for the most complex incidents and as incident commander for major incidents affecting end users. Drives root cause analysis on recurring issues and ensures repeatable documented processes operate consistently across sites.
  • Owns service desk performance reporting, KPI definition, and SLA tracking. Maintains and publishes dashboards covering ticket volume, backlog age, first-call resolution, mean time to resolve, SLA attainment, CSAT, and repeat-caller trends. Reports service desk performance to IT leadership and business stakeholders on a regular cadence and uses data to drive staffing, training, and process decisions.
  • Owns the end-user hardware lifecycle and refresh program for laptops, desktops, mobile devices, printers, plotters, and meeting room hardware across company domestic and global sites. Drives forward-looking refresh planning, end-of-life tracking, hardware standards definition, replacement sequencing, and asset inputs to IT budget and capital planning. Ensures no end-of-life equipment remains in production past committed timelines.
  • Owns end-user asset management discipline and visibility. Ensures device inventory accuracy, lifecycle status tracking, and use of asset data to support budgeting, refresh planning, software license management, and security compliance reporting.
  • Manages the service desk team including hiring, onboarding, coaching, performance management, training, and career development. Owns workload allocation, shift scheduling, on-call rotations, and global support coverage strategy across US domestic, Mexico, and India. Builds bench strength and succession depth for senior analyst and team lead roles.
  • Plans and executes end-user technology initiatives with structured milestones, clear ownership, status visibility, stakeholder communication, and on-time delivery. Includes hardware refresh waves, OS upgrades, Microsoft 365 rollouts, site openings, office moves, and merger and acquisition integration support.
  • Manages vendor and partner relationships for service desk operations including hardware OEMs, software vendors, MSP and staff augmentation partners, mobile carriers, and managed print providers. Owns vendor SLAs, escalation paths, warranty management, performance reviews, and renewal input.
  • Drives self-service, automation, and AI-enabled support adoption to shift left routine work, reduce ticket volume, and improve user experience. Partners with the AI Enablement function to surface service desk use cases for AI adoption. Manages the service desk knowledge base as a strategic asset.

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