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Msp Program Manager Jobs in Romeoville, IL (NOW HIRING)

DoiT

Manager, MSP Indirect Channels

Chicago, IL · Remote

Partner with Marketing to develop campaigns, events, and programs designed to generate pipeline ... MSP/Reseller team. Ensure strong CRM hygiene and reporting practices while identifying trends in ...

DYOPATH

Product Manager

Oakbrook Terrace, IL · Remote

$130K/yr

Product Manager (MSP / MSSP Services) Build What We Sell. Scale What We Deliver. Define What's Next ... Align product needs with training and enablement programs * Train internal teams across Sales ...

Andromeda

Account Manager

Lockport, IL · On-site

$80K - $85K/yr

Where: We are an MSP in the southwest suburbs of Chicago. You must be local to this area. How ... Mentorship Program & Opportunities The Fine Print We do require drug testing and background ...

LibSys Inc

Security liaison consultant

Chicago, IL

... program effectiveness Conduct weekly security review meeting with MSP security teams and other teams who manage security in the region Reviews internal processes, standards, guidelines, requirements ...

Softchoice

Manager, Governance Risk Reporting

Chicago, IL · On-site

$110K - $138K/yr

Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables. * Lead ...

Softchoice

Manager, Governance Risk Reporting

Chicago, IL · On-site

$110K - $138K/yr

Manage OEM and vendor MSP audit programs for Microsoft, Cisco, Google, VMware, AWS, Lenovo, and other partners, serving as the primary accountability owner for all milestones and deliverables. * Lead ...

Cna

M365 Administrator

Chicago, IL

... through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms ... Drive change enablement through communication plans, training and adoption programs, and ...

CNA

M365 Administrator

Chicago, IL · On-site

... through a Managed Service Provider (MSP). Your scope spans both modern Microsoft platforms ... Drive change enablement through communication plans, training and adoption programs, and ...

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All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Romeoville, IL

Msp Program Manager information

See Romeoville, IL salary details

$39.3K

$109.6K

$160.1K

How much do msp program manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for msp program manager in Romeoville, IL is $109,568.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,100.00 and $135,100.00 per year, depending on experience, location, and employer.

What are MSP Program Managers?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges MSP Program Managers face when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.
What job categories do people searching Msp Program Manager jobs in Romeoville, IL look for? The top searched job categories for Msp Program Manager jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Msp Program Manager jobs? Cities near Romeoville, IL with the most Msp Program Manager job openings:
Msp Program Manager jobs near you
Infographic showing various Msp Program Manager job openings in Romeoville, IL as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $109,568 per year, or $52.7 per hour.

Client Success Manager (Healthcare Staffing)

Cynet Corp

Chicago, IL

Full-time

Posted 10 days ago

Job description

Cynet Health is an award-winning, Joint Commission-certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.

About the Role

The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs.

The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements.

Key Responsibilities
  • Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts.
  • Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement.
  • Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand.
  • Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams.
  • Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy.
  • Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally.
  • Maintain portfolio health through extensions, renewals, contract changes, and retention efforts.
  • Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs.
  • Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards.
  • Support confirmation calls, assignment changes, and terminations as needed.
  • Build strong rapport with healthcare professionals to support retention beyond current assignments.
  • Participate in client site visits, networking, and industry events as required.
  • Execute referral initiatives and other client engagement programs as assigned.
Required Experience & Qualifications
  • Bachelor's degree or equivalent combination of education and relevant work experience.
  • 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required).
  • Demonstrated experience managing a book of business with 100+ active TOA.
  • Experience supporting regional or nationwide MSP client portfolios.
  • Proven history of portfolio growth, TOA expansion, and client retention.
  • Strong understanding of MSP program structure, compliance, and client-facing accountability.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Highly organized, detail-oriented, responsive, and customer-focused.
  • Self-directed, accountable, and comfortable owning outcomes.
About Cynet Health:

Headquartered in the Washington, D.C. metro area, Cynet Health is a Joint Commission Certified Workforce solutions company that helps our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynethealth.com

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