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Msp Program Manager Jobs in Wilmington, IL (NOW HIRING)

Andromeda

Account Manager

Lockport, IL · On-site

$80 - $85/hr

Where: We are an MSP in the southwest suburbs of Chicago. You must be local to this area. How ... Mentorship Program & Opportunities The Fine Print We do require drug testing and background ...

Andromeda

Strategic Account Manager

Lockport, IL · On-site

We mean MSP experience, not VAR experience. You have worked with clients who knew exactly what they ... Mentorship Program and Opportunities * Annual Company Picnic, open to friends and family Location ...

New

Andromeda

Strategic Account Manager

Lockport, IL · On-site

$95 - $120/hr

We mean MSP experience, not VAR experience. You have worked with clients who knew exactly what they ... Mentorship Program and Opportunities * Annual Company Picnic, open to friends and family Location ...

New

All JobsMsp Program JobsMsp Program Manager JobsMsp Program Manager Jobs in Wilmington, IL

Msp Program Manager information

See Wilmington, IL salary details

$36.4K

$101.6K

$148.4K

How much do msp program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for msp program manager in Wilmington, IL is $101,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $125,200.00 per year, depending on experience, location, and employer.

What is an MSP Program Manager?

MSP (Managed Service Provider) Program Managers are professionals responsible for overseeing and coordinating the delivery of outsourced IT or staffing services provided by an MSP to an organization. They act as the primary point of contact between the client and the service provider, managing vendor relationships, ensuring service level agreements (SLAs) are met, and optimizing program performance. Their duties often include contract management, reporting, issue resolution, and continuous process improvement to maximize value for the client.

What are some of the key challenges an MSP Program Manager faces when coordinating between clients and service providers?

MSP Program Managers often encounter the challenge of balancing diverse client expectations with the capabilities of multiple service providers. They must ensure clear communication, timely delivery, and adherence to compliance standards across all parties. Navigating changes in client requirements, resolving discrepancies in processes, and maintaining strong vendor relationships are typical aspects of the role. Successful program managers leverage organizational skills and proactive communication to address issues quickly and keep projects on track.

What are the key skills and qualifications needed to thrive as an MSP Program Manager, and why are they important?

To thrive as an MSP Program Manager, you need expertise in workforce management, vendor relations, and project coordination, often supported by a bachelor's degree in business or a related field. Familiarity with Vendor Management Systems (VMS), MSP software platforms, and relevant industry certifications such as SIA or CCWP is highly beneficial. Exceptional communication, negotiation, and problem-solving abilities set successful candidates apart in managing client and supplier relationships. These capabilities ensure efficient program delivery, stakeholder satisfaction, and compliance within complex contingent workforce environments.

What is the difference between Msp Program Manager vs Msp Account Executive?

AspectMsp Program ManagerMsp Account Executive
Primary RoleOversees multiple client programs, manages project delivery, and coordinates internal teamsFocuses on acquiring new clients, building relationships, and closing sales
Required SkillsProject management, client coordination, technical understandingSales, negotiation, client relationship management
Work EnvironmentCollaborative, project-focused, often within managed service providersSales-driven, client-facing, within sales or business development teams
CertificationsITIL, PMP, or similar project management certificationsSales certifications like Cisco CCNA, or vendor-specific sales training

The Msp Program Manager primarily manages ongoing client programs and ensures service delivery, while the Msp Account Executive focuses on acquiring new clients and expanding business. Both roles are essential in MSP companies but differ in responsibilities, skills, and career focus.

What job categories do people searching Msp Program Manager jobs in Wilmington, IL look for?

The top searched job categories for Msp Program Manager jobs in Wilmington, IL are:

What cities near Wilmington, IL are hiring for Msp Program Manager jobs?

Cities near Wilmington, IL with the most Msp Program Manager job openings:

Msp Program Manager jobs near you

Account Manager

Andromeda

Lockport, IL • On-site

$80 - $85/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

About You

Who: An IT professional with technical acumen, success in building relationships, and experience in solution selling.

What: The job has aspects of account relations and service advocacy. It is beneficial to have a curious mind and confidence when speaking with C‑Suite clients.

When: We are looking for the right candidate, not a quick hire.

Where: We are an MSP in the southwest suburbs of Chicago. You must be local to this area.

How: Conducting meetings with clients, collaborating with coworkers to create solutions, and presenting the proposal to the clients.

Your Team

You will work as part of the account management team, in close cooperation with the engineering team, and the sales team.

How You Will Contribute

You will help our company create the annual IT roadmap for client companies. You will use questions and insight to help the client identify the issues that need to be on the roadmap.

The Skills You Will Need

5 years or more of IT service experience (MSP experience, not VAR experience).

  • The ability to ask questions to guide a client through a discovery process
  • Listening
  • Patience
  • Confidence
About Us

Who: We are a 30‑year‑old technology service company. Two original founders still work day‑to‑day; you will work closely with one of them. We have grown to almost forty enthusiastic and dedicated team members.

What: We provide outsourced IT services and serve our clients (and each other) to provide peace of mind.

Where: Our Headquarters in Lockport, Illinois.

How: By applying our 4 Core Values to everything we do:

  1. Right Over Easy
  2. Be Curious
  3. Embrace Change
  4. Believe in Your Work

Why (Core Purpose): Helping Others Succeed

Your Compensation, Benefits, and Perks

Compensation

$80K–$85K

Benefits

  • Blue Cross Blue Shield Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Optional 401K (Company matching up to 2%)
  • Optional life and disability coverage
  • Paid holidays, sick days, and vacation

Perks

  • Quarterly All‑Hands Company Briefings
  • Annual Company Picnic (open to friends/family; invited but not required to attend)
  • Mentorship Program & Opportunities
The Fine Print

We do require drug testing and background screening for all positions.

Many of our positions have a hands‑on testing component, so be ready to show as well as tell.

This is a hybrid working role. We work two days a week in our Lockport office.

It is Your Move…

Are you ready to see if you have what it takes to be a contributor with Andromeda?

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