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Msp Manager Jobs in Michigan (NOW HIRING)

ATIA Ltd

Sales Partners

Detroit, MI · On-site

ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and maintenance of Management systems for the management of quality, IT services and information security ...

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All JobsMsp JobsMsp Manager JobsMsp Manager Jobs in Michigan

Msp Manager information

See Michigan salary details

$21.4K

$51.9K

$101.1K

How much do msp manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for msp manager in Michigan is $51,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $59,700.00 per year, depending on experience, location, and employer.

What are some common challenges an MSP Manager faces when balancing client expectations with internal team capacity?

An MSP Manager often navigates the challenge of aligning client demands with the available resources and skillsets of their team. Clients may expect rapid response times and customized solutions, which requires careful scheduling, prioritization, and clear communication. Managing workloads, preventing burnout, and ensuring service quality can be difficult, especially during periods of high demand or when onboarding new clients. Proactive planning and transparent expectations with both clients and team members are key to maintaining a healthy balance.

What are the key skills and qualifications needed to thrive as an MSP Manager, and why are they important?

To thrive as an MSP Manager, you need expertise in IT service management, a solid understanding of network infrastructure, and experience with client relationship management, often supported by ITIL or similar certifications. Familiarity with professional services automation (PSA) tools, remote monitoring and management (RMM) platforms, and ticketing systems is typically required. Strong leadership, problem-solving, and communication skills help in managing teams and ensuring client satisfaction. These skills are crucial for delivering reliable managed services, maintaining client trust, and effectively leading technical teams in a dynamic environment.

What is an MSP Manager?

An MSP Manager is a professional responsible for overseeing the operations and service delivery of a Managed Service Provider (MSP). Their duties include managing technical teams, maintaining client relationships, ensuring service level agreements (SLAs) are met, and implementing best practices in IT management. MSP Managers play a critical role in coordinating resources, handling escalations, and driving efficiency in IT support and solutions for multiple clients.

What is the difference between Msp Manager vs Service Delivery Manager?

AspectMsp ManagerService Delivery Manager
Primary FocusManaging managed service provider operations, client relationships, and service deliveryOverseeing service delivery processes, ensuring client satisfaction, and managing service teams
CertificationsITIL, CompTIA, PMP often preferredITIL, PMP, or similar certifications common
Work EnvironmentIT service providers, MSP companies, tech firmsIT service departments, consulting firms, tech companies
Common TasksClient account management, service performance monitoring, vendor coordinationProcess improvement, team management, client communication

The Msp Manager primarily focuses on managing MSP operations and client relationships, while the Service Delivery Manager concentrates on ensuring quality service delivery and team management. Both roles require similar certifications and work in IT service environments, but their core responsibilities differ slightly in scope and focus.

What are the most commonly searched types of Msp jobs in Michigan? The most popular types of Msp jobs in Michigan are:
What are popular job titles related to Msp Manager jobs in Michigan? For Msp Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Msp Manager jobs in Michigan look for? The top searched job categories for Msp Manager jobs in Michigan are:
What cities in Michigan are hiring for Msp Manager jobs? Cities in Michigan with the most Msp Manager job openings:
Msp Manager jobs near you
Infographic showing various Msp Manager job openings in Michigan as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $51,882 per year, or $24.9 per hour.

Experienced IT Sales Professional (MSP/Service/Construction)

Competitive Network Management LLC

Dearborn, MI • On-site

$30K - $40K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 5 days ago

Job description

General Overview –

The Sales position is responsible for going out and locating potential business in the commercial space. CNM provides low voltage infrastructure (Cameras, Data Drops, Security, etc.), office networking, server maintenance, and we're a Managed Service Provider (MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such base our Quotas on labor sales. Quotas will be determined during hiring negotiations as well as salary/commission rates. It is expected that the salesperson maintains clean records for contacts, communications, and sales, and complies with all data filing that CNM has in place. They also need to ensure that Agreements stemming from a sale are being handled accurately so that no money is being left on the table.

Job Description –

The Sales role is a full-time salary/commission position working an average of 40 hours a week. Commission is negotiable, but our standard is 10%-15% of gross on all Labor Time sold beyond your quota (paid upon project completion to ensure the proposal was accurate). The standard working hours are from 9:00 AM to 5:00 PM Monday through Friday (flexible to client’s schedules). It is expected that if duties cannot be completed within the allotted 40-hour work week that extra time be put in to ensure a proper job has been done. This is not expected to be a standard, though as some weeks may be slower to others the extra time for certain periods should balance out. This position is also responsible for communicating with any staff working under them in an administrative capacity when available.

Job Requirements & Responsibilities –

Not limited to those listed below, these are just an initial position guideline.

  • High School level education or higher.
  • Five (5) or more years of Sales in the IT industry, or clear knowledge of the products CNM deals with.
  • Reach Monthly Quotas for Labor Sales.
  • Must be available for travel when necessary.
  • Dress code should be business or business casual as this will be the standard when meeting with clients.
  • Data entry and understanding the information needed from a client, familiarity with a Customer Relationship Management software (CNM Uses Autotask) is a plus.
  • Work with Microsoft Office products, specifically Excel, Word, and PowerPoint.
  • Work with Adobe Acrobat Software.
  • Learn and follow CNM processes for data entry, opportunity filing and sales/service pipeline management.
  • Work with CNM systems such as Autotask for customer data entry and Jetbuilt/QuoteWorks for understanding quotations and billing cycles.
  • Learn and understand services and hardware sold as well as installation processes used by our technician staff.
  • Visit worksites to meet and greet with clients as well as to better understand operational needs for the project.
  • Work alongside operations to provide accurate labor deployment and management.
  • Answer sales office phone calls.

Company Description

Everything IT is our motto, we work to make sure all solutions provided are cost effective and implemented with our customer's success in mind. While we primarily focus on the state of Michigan, we have sub-contracted or visited sites around the USA in nearly all 50 states. There is potential for travel with our company be it for surveys, supervising sites, conferences or other business events.