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Msp Account Manager Jobs in Indiana (NOW HIRING)

Bell Techlogix

Vice President, Sales

Indianapolis, IN · On-site +1

Partner with Delivery and Account Management to ensure smooth handoff from sales to operations and ... CRN, MSP 501), press relationships, case studies, and presence at key IT and managed services ...

Bell Techlogix

Vice President, Sales

Indianapolis, IN · On-site +1

Partner with Delivery and Account Management to ensure smooth handoff from sales to operations and ... CRN, MSP 501), press relationships, case studies, and presence at key IT and managed services ...

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All JobsMsp Account JobsMsp Account Manager JobsMsp Account Manager Jobs in Indiana

Msp Account Manager information

See Indiana salary details

$28.1K

$62.6K

$100.9K

How much do msp account manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for msp account manager in Indiana is $62,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $74,700.00 per year, depending on experience, location, and employer.

What is an MSP Account Manager?

An MSP Account Manager is a professional responsible for overseeing client relationships and service delivery for a Managed Service Provider (MSP). Their main duties include acting as the primary point of contact for clients, ensuring their IT needs are met, and managing service agreements. They also coordinate with technical teams to resolve issues, provide updates, and identify opportunities to improve services or upsell additional solutions. Effective communication, strong organizational skills, and a good understanding of IT services are essential for this role.

How does an MSP Account Manager typically collaborate with technical teams to ensure client satisfaction?

MSP Account Managers work closely with technical teams by acting as the primary liaison between clients and service delivery staff. They regularly communicate client needs, manage expectations, and help prioritize technical tasks based on business impact. Successful collaboration involves holding joint meetings, sharing feedback from clients, and proactively addressing potential issues before they escalate. This teamwork ensures that service levels are maintained and clients receive tailored solutions, contributing to strong client relationships and high retention rates.

What are the key skills and qualifications needed to thrive as an MSP Account Manager, and why are they important?

To thrive as an MSP Account Manager, you need strong client relationship management skills, a solid understanding of IT services, and experience in sales or account management, often supported by a relevant degree or industry certifications. Familiarity with CRM systems, ticketing platforms, and ITIL or CompTIA certifications is highly beneficial. Exceptional communication, problem-solving abilities, and a customer-centric mindset help you stand out in this role. These skills are critical for effectively managing client needs, ensuring service delivery, and driving long-term business growth for the managed service provider.

What is the difference between Msp Account Manager vs Msp Sales Executive?

AspectMsp Account ManagerMsp Sales Executive
Primary FocusManaging existing client accounts and ensuring customer satisfactionGenerating new business and acquiring new clients
Required SkillsCustomer relationship management, technical understanding, communicationSales techniques, prospecting, negotiation
Work EnvironmentClient-facing, ongoing account supportBusiness development, outreach activities
CertificationsOften requires industry certifications, customer service skillsSales certifications, industry knowledge

While both roles operate within the MSP industry, the Msp Account Manager primarily focuses on maintaining and growing existing client relationships, ensuring customer satisfaction. In contrast, the Msp Sales Executive concentrates on acquiring new clients and expanding the company's customer base. Both roles require industry knowledge and communication skills but differ in their core responsibilities and daily activities.

What are the most commonly searched types of Msp Account jobs in Indiana?

The most popular types of Msp Account jobs in Indiana are:

What are popular job titles related to Msp Account Manager jobs in Indiana?

For Msp Account Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Msp Account Manager jobs in Indiana look for?

The top searched job categories for Msp Account Manager jobs in Indiana are:

What cities in Indiana are hiring for Msp Account Manager jobs?

Cities in Indiana with the most Msp Account Manager job openings:

Msp Account Manager jobs near you
Infographic showing various Msp Account Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $62,628 per year, or $30.1 per hour.

Product Owner Director - ITSM

OneAmerica

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

OneAmerica Financial rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
Job Summary
We are seeking a strategic and execution-focused Product Owner to manage and mature an IT Service Management (ITSM) program.
The ideal candidate will possess a deep understanding of customer needs and stakeholder objectives, translating them into actionable epics, features, and user stories. They will steward product roadmaps, ensure architectural alignment, and oversee vendor engagement and performance.
We are seeking individuals with demonstrated leadership experience at the Manager or Director level.
Key Responsibilities
  • Manage and mature existing ITSM program.
  • Provide product owner leadership over ITIL disciplines (e.g. Incident, Problem, Change).
  • Manage a Managed Service Providers (MSP) delivery to the contractual obligations to provide day-to-day delivery of the process and policies for ITSM.
  • Drive opportunities for continued modernization and enhancement of processes for all areas of the ITSM product line.
  • Act as the voice of the customer, translating feedback and market insights into clear, actionable backlog items.
  • Represents business and customer needs with clarity and depth, bridge strategic objectives with team-level execution through well-defined priorities.
  • Communicates and makes decisions and changes with clarity, ensuring transparency throughout delivery cycles.
  • Collaborate with the Team-of-Teams Lead to align on execution priorities and proactively remove delivery blockers.
  • Continuously assess team outputs against requirements and acceptance criteria to ensure customer satisfaction.
  • Monitor product health, balancing short-term delivery with long-term sustainability and cost-effectiveness.
  • Informally lead and influence across multiple products or domains; may oversee a portfolio.
  • Operate with full ownership and accountability, setting standards and frameworks.
  • Influence executive stakeholders and contribute to enterprise-level product strategy.
  • Navigate ambiguity, competing priorities, and complex organizational dynamics

Required Education & Experience:
  • Bachelor's Degree in a relevant field or equivalent years of experience.
  • Extensive experience managing and maturing an ITSM program
  • Extensive experience organizing and running ITIL disciplines with the focus to improve stability and prevent repetitive environment issues
  • Experience managing MSP delivery to contractual obligations
  • 5+ years of experience as a Product Owner in Agile/Scrum environments

Preferred Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Experience with product lifecycle management and agile tools.
  • Proven ability to manage vendor relationships and platform strategies.
  • Familiarity with architectural patterns and data integration strategies.

Salary Band: 7B
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
  • Medical & prescription, dental, vision insurance
  • Health Savings Account & Flexible Spending Accounts
  • Paid Time Off
  • 10 weeks 100% paid parental leave (after completing 12 months of employment)
  • 401(k) Plan with company match
  • Pension Plan
  • Company paid life & disability insurance
  • Wellness Program & Company paid employee assistance program
  • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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