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Mobile Technical Support Jobs (NOW HIRING)

ESP IT

Technical Support Specialist

Fargo, ND · On-site

TECHNICAL SUPPORT SPECIALIST JOB SUMMARY Administers computer support by loading operating systems ... Diagnoses and repairs computers, mobile devices, and other various hardware and software.

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level ... Acts as a technical resource for user queries * Contribute to developing and implementing ...

Apply

Technical Support Engineer

San Francisco, CA · On-site

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Mobile Web SDKs. * Take end‑to‑end ownership of reported problems, including initial ...

Socure

Technical Support Engineer

$90K - $115K/yr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for ... Mobile Web SDKs. * Take end-to-end ownership of reported problems, including initial ...

Braze

Technical Support Specialist

Austin, TX · Hybrid

$57K - $90K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or ...

Braze

Technical Support Specialist

New York, NY · Hybrid

$64K - $100K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or ...

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or ...

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Mobile Technical Support information

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How much do mobile technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for mobile technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is mobile technical support?

Mobile Technical Support refers to professionals who assist users in troubleshooting, maintaining, and optimizing mobile devices such as smartphones and tablets. They help resolve issues related to hardware, software, connectivity, and mobile applications. These specialists may work with individual customers or within organizations to ensure mobile devices operate efficiently and securely. Their responsibilities often include device setup, diagnosing problems, performing updates, and recommending solutions.

What are the key skills and qualifications needed to thrive as a mobile technical support specialist?

To thrive as a Mobile Technical Support specialist, you need strong troubleshooting abilities, knowledge of mobile operating systems (iOS, Android), and typically a background in IT or a related field. Familiarity with ticketing systems, mobile device management (MDM) tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you support users effectively and resolve issues efficiently. These skills are essential for quickly diagnosing problems, ensuring user satisfaction, and minimizing device downtime.

What are some common challenges faced by mobile technical support professionals, and how can they be addressed?

Mobile Technical Support professionals often encounter challenges such as troubleshooting diverse device models, keeping up with frequent software updates, and handling a high volume of support requests. Addressing these challenges requires staying current with industry trends, maintaining a comprehensive knowledge base, and developing strong communication skills to clearly guide users through solutions. Collaborating closely with development teams and regularly participating in training sessions can also help technical support staff resolve issues more efficiently and provide a better customer experience.

What is the difference between Mobile Technical Support vs Help Desk Technician?

AspectMobile Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, remote, field serviceHelp desk, call center, remote
Industry UsageMobile device companies, telecom providersIT support, corporate help desks

Mobile Technical Support and Help Desk Technicians both assist users with technical issues, but Mobile Technical Support specializes in troubleshooting mobile devices and related hardware/software, often in diverse environments. Help Desk Technicians handle a broader range of IT issues across various systems, primarily via remote support. While certifications overlap, Mobile Technical Support focuses more on mobile technology, making it distinct in work environment and industry applications.

What cities are hiring for Mobile Technical Support jobs?

Cities with the most Mobile Technical Support job openings:

What are the most commonly searched types of Technical Support jobs?

The most popular types of Technical Support jobs are:

What states have the most Mobile Technical Support jobs?

States with the most job openings for Mobile Technical Support jobs include:

What are popular job titles related to Mobile Technical Support jobs?

For Mobile Technical Support jobs, the most frequently searched job titles are:

Technical Support Specialist

Milwaukee, WI

Revolution Search Group
See more jobs at Revolution Search Groupexternal

Full-time

Re-posted 29 days ago

Job description

Our client is seeking a motivated and technically proficient IT Technical Support Specialist. This mid-level role supports the office productivity environment, including desktops, laptops, Windows and macOS endpoints, iOS devices, audio/video and conference rooms, printers/copiers, smartphones, telephony/networking, and associated business applications. Responsibilities include installing, configuring, diagnosing, repairing, maintaining, and upgrading endpoint hardware, operating systems, software, and peripheral equipment to support reliable workstation performance and end-user productivity. In a help desk/service desk capacity, the specialist will troubleshoot incidents and service requests in person, by phone, remotely, and through email, document work in the ticketing system, and collaborate with IT team members to deliver timely, dependable support.
 
Key Responsibilities / Functions:
· Support desktops, laptops, Macs, and mobile devices by installing, configuring, maintaining, upgrading, and troubleshooting hardware, operating systems, software, user accounts, and endpoint settings.
· Assist with building, maintaining, and deploying standard Windows and macOS device images and endpoint configurations.
· Support Microsoft 365 applications and services, including account setup, Intune, license assignment, and collaboration tools such as Teams and Zoom.
· Support endpoint protection, anti-virus/anti-malware tools, patching, and security policy enforcement under senior IT guidance.
· Support mobile devices through provisioning, configuration, compliance policy enforcement, and asset tracking using Intune or similar mobile device management platforms.
· Support printers, copiers, and video conferencing systems through maintenance and troubleshooting.
· Improve office productivity environments by identifying issues and recommending solutions.
· Respond to incidents and service requests through hands-on and remote support, document activity in the ticketing system, escalate issues as needed, and communicate status through resolution.
· Support endpoint backup and recovery processes and follow established data protection and retention procedures.
· Assist with hardware and software procurement to meet organizational needs.
Personal Characteristics and Attributes
· Strong customer service focus and commitment to resolving user issues.
· Strong analytical and problem-solving skills.
· Clear verbal and written communication with non-technical stakeholders.
· Self-motivated, responsive, and reliable in completing assignments.
· Interest in learning new technologies and keeping current with trends.
· Positive, collaborative approach with team members and other departments.
· Ability to support hardware and software training during onboarding and ad hoc sessions.
Required Qualifications: (Education, Technical Skills/Knowledge)
· 3–5 years of hands-on support for desktops, laptops, Macs, smartphones, AV/conferencing, and related office technology.
· Experience installing, configuring, troubleshooting, and supporting PC and Mac hardware and software in business environments.
· Working knowledge of endpoint protection, patching, anti-virus tools, and mobile device management concepts.
· Experience working in a ticketing system to document incidents, service requests, escalations, and resolutions.
· Familiarity with Microsoft 365 administration, Entra ID/Active Directory, Intune, and collaboration platforms.
· Associate or bachelor’s degree in a computer-related field, or equivalent experience.
 
Nice-to-Have Qualifications:
· Certifications such as CompTIA A+, Network+, Microsoft 365 Modern Desktop Administrator, or HDI Desktop Support Technician.
· Experience with endpoint imaging and deployment tools such as Intune, Autopilot, or SCCM.
· Exposure to telecom and network environments, including VPNs, phone systems, routers, switches, and circuits.
· Experience with desktop backup solutions and data recovery procedures.
· Familiarity with asset management tools and IT procurement processes.