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Mobile Technical Support Jobs in Virginia (NOW HIRING)

nLeague

Technical Support Analyst

Richmond, VA · On-site

Technical Support Analyst 2 Department: DGS Location: 101 North 14th Street Richmond, Va. 23219 ... Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular ...

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level ... Acts as a technical resource for user queries * Contribute to developing and implementing ...

Fanniemae

Lead Technical Support Analyst

Reston, VA · On-site

As a Lead Technical Support Analyst, you will serve as a senior technical resource within a fast ... Strong troubleshooting skills for laptops, desktops, mobile devices, peripherals, docking stations ...

My3Tech

Technical Support Analyst 4

Petersburg, VA · On-site

Provide technical support for hardware, software, mobile devices, printers, and phone systems. * Track and communicate regional IT needs, issues, and upcoming technology requirements. * Assist with ...

Fannie Mae

Lead Technical Support Analyst

Reston, VA · On-site

As a Lead Technical Support Analyst, you will serve as a senior technical resource within a fast ... Strong troubleshooting skills for laptops, desktops, mobile devices, peripherals, docking stations ...

Fannie Mae

Lead Technical Support Analyst

Reston, VA

As a Lead Technical Support Analyst, you will serve as a senior technical resource within a fast ... Strong troubleshooting skills for laptops, desktops, mobile devices, peripherals, docking stations ...

iboss

VP of Technical Support

Richmond, VA · On-site

... mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending ... The VP of Technical Support will lead and provide technical vision and strategy for Technical ...

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Mobile Technical Support information

What is mobile technical support?

Mobile Technical Support refers to professionals who assist users in troubleshooting, maintaining, and optimizing mobile devices such as smartphones and tablets. They help resolve issues related to hardware, software, connectivity, and mobile applications. These specialists may work with individual customers or within organizations to ensure mobile devices operate efficiently and securely. Their responsibilities often include device setup, diagnosing problems, performing updates, and recommending solutions.

What are the key skills and qualifications needed to thrive as a mobile technical support specialist?

To thrive as a Mobile Technical Support specialist, you need strong troubleshooting abilities, knowledge of mobile operating systems (iOS, Android), and typically a background in IT or a related field. Familiarity with ticketing systems, mobile device management (MDM) tools, and diagnostic software is often required. Excellent communication, patience, and problem-solving skills help you support users effectively and resolve issues efficiently. These skills are essential for quickly diagnosing problems, ensuring user satisfaction, and minimizing device downtime.

What are some common challenges faced by mobile technical support professionals, and how can they be addressed?

Mobile Technical Support professionals often encounter challenges such as troubleshooting diverse device models, keeping up with frequent software updates, and handling a high volume of support requests. Addressing these challenges requires staying current with industry trends, maintaining a comprehensive knowledge base, and developing strong communication skills to clearly guide users through solutions. Collaborating closely with development teams and regularly participating in training sessions can also help technical support staff resolve issues more efficiently and provide a better customer experience.

What is the difference between Mobile Technical Support vs Help Desk Technician?

AspectMobile Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, remote, field serviceHelp desk, call center, remote
Industry UsageMobile device companies, telecom providersIT support, corporate help desks

Mobile Technical Support and Help Desk Technicians both assist users with technical issues, but Mobile Technical Support specializes in troubleshooting mobile devices and related hardware/software, often in diverse environments. Help Desk Technicians handle a broader range of IT issues across various systems, primarily via remote support. While certifications overlap, Mobile Technical Support focuses more on mobile technology, making it distinct in work environment and industry applications.

What are the most commonly searched types of Technical Support jobs in Virginia?

The most popular types of Technical Support jobs in Virginia are:

Technical Support Engineer

Ashburn, VA

NRI North America
See more jobs at NRI North Americaexternal

$30 - $35/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

NRI North America is looking for a qualified IT Technical Support Engineer that will  be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support activities. This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience.
 
The technician will work closely with a remote technical support resource who will handle system configuration, administration, and remote troubleshooting. This role is primarily responsible for physical IT operations, equipment handling, and onsite technical support functions requiring an in-person presence.
 
This is a full-time opportunity that will be onsite 5 days per week at our client site in Ashburn, VA.
Responsibilities
  • Prepare, image, configure, deploy, and ship laptops, monitors, mobile devices, and other IT equipment for new hires and existing employees.
  • Maintain accurate IT asset inventory, equipment lifecycle records, asset tagging, and storage organization.
  • Coordinate hardware procurement, purchase orders, and vendor relationships for IT equipment and services.
  • Manage corporate mobile devices and Verizon services, including activations, terminations, inventory, and monthly billing reconciliation.
  • Support user account provisioning, software licensing, multi-factor authentication (MFA), Group Policy administration, and other system administration tasks.
  • Assist with legal requests for archived email, file, and data retrieval.
  • Provide onsite support for conference room AV/VTC technology, printers, network connectivity, structured cabling, and office infrastructure.
  • Administer physical security systems, including badge access and user provisioning.
  • Coordinate with remote IT teams to ensure timely device deployments, onboarding activities, and issue resolution.
  • Deliver responsive, professional customer service while supporting employees and ensuring a smooth onboarding experience.
Required Knowledge, Skills, and Abilities
  • Experience in desktop support, IT provisioning, hardware deployment, or technical support
  • Familiarity with workstation imaging and deployment processes
  • Experience with IT asset management and inventory control
  • Strong organizational skills and attention to detail
  • Ability to follow documented procedures and technical instructions
  • Strong communication and customer service skills
  • Ability to lift, move, and transport IT equipment as needed
  • Ability to perform structured cabling and patch-panel work
  • Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes preferred
  • Desktop support or field services experience
  • Knowledge of hardware deployment and IT operations best practices
  • Experience supporting onboarding and employee provisioning workflows
  • Familiarity with badging and access control systems (e.g., Symmetry or similar platforms)
  • Experience supporting mobile device management and telecom administration
  • Ability to work independently while coordinating effectively with remote technical teams
Benefits
 
You'll love working at NRI not just for the usual benefits, but for our environment and culture!
 
You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.
You’ll work with large, sophisticated, and progressive clients throughout North America.
 
We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.
 
Notices
 
The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. 
 
NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. 
 
NRI North America will accept applications on an ongoing basis.
 
NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. 
 
If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to CareersBe

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.