Job Title
Military Service Coordinator; PD39669A
Duties
Specific duties include:
- Explains benefits programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims
- Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim forms
- Serves as intake specialist ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing
- Maintain excellent rapport with community partners, Veterans service organizations, peers, Department of Veterans Affairs Regional Office staff and the Veterans in the community
- Demonstrates ability to work independently, adjust to changing work schedules and locations and to handle differences in opinions in a businesslike fashion
- Maintain professional, positive and helpful relationships with customers by exercising tact, diplomacy and cooperation with all VBA partners
- Consistently and conscientiously exercise sound and equitable judgement in applying stated laws, regulations, policies and procedures to ensure dissemination of accurate information
- Use office automation software such a word processing, presentation software and spreadsheet programs to create reports, presentations and similar documents
Work Schedule
Full Time, hours to be determined by hiring office.
Compressed/Flexible
May be available as determined by the hiring office
Telework
Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual
This is not a virtual position.
Position Description/PD#
Military Service Coordinator; PD39669A
Relocation/Recruitment Incentives
Not Authorized
Financial Disclosure Report
Not Required