ZipRecruiter

Log In

1

Merchant Relationship Manager Jobs in Decatur, GA

Pinnacle Promotions

Relationship Manager

Norcross, GA · On-site

... merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo ... Position Summary As the Relationship Manager , you will be responsible for cultivating customer ...

REPAY Company

Partner Relationship Manager

Atlanta, GA · On-site

$90 - $150/hr

The scalability of its products allows merchants of all sizes to add an instant arsenal of ... This role is responsible for managing, growing, and deepening relationships with REPAY's existing ...

New

next page

Showing results 1-20

All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Decatur, GA

Merchant Relationship Manager information

See Decatur, GA salary details

$27.3K

$78.8K

$137.2K

How much do merchant relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for merchant relationship manager in Decatur, GA is $78,795.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What job categories do people searching Merchant Relationship Manager jobs in Decatur, GA look for?

The top searched job categories for Merchant Relationship Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Merchant Relationship Manager jobs?

Cities near Decatur, GA with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you
Infographic showing various Merchant Relationship Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $78,795 per year, or $37.9 per hour.

Relationship Manager

Pinnacle Promotions Inc

Norcross, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Description:

Reports to: Director of Corporate Accounts

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.

For over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time.

We deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.


Position Summary

As the Relationship Manager, you will be responsible for cultivating customer relationships, client retention, developing and executing strategic growth plans and revenue expansion. This position will work closely with customers and the account team to evaluate new areas of opportunity, develop innovative selling strategies, and foster strong client relationships to maximize account potential.

Major Responsibilities

Strategic Account Development

  • Uncovers organizational gaps to drive targeted expansion.
  • Prospecting new growth opps different departments to cultivate new revenue streams, including group buys, new hire programs, sales/incentive gifts, print solutions, and more.
  • Develop, execute and track strategic growth plans across assigned accounts.
  • Cross departmental collaboration to deliver client solutions. 
  • Support Director of Corporate Accounts throughout implementation for new Corporate Account client

Client Relationship Ownership

  • Builds relationships across multiple roles and departments to strengthen account stability.
  • Represents the team in high level client meetings and internal discussions.
  • Delivers client presentations with clarity and maximizes in person opportunity potential. 
  • Travel or virtually meet with top clients as needed.

Account Team Development

  • Coaches Account Managers on strategic thinking and growth identification.
  • Ensures Account Managers are aligned to the broader strategy and are driving consistent client experiences.
  • Guides team members on prioritizing time and effort toward high-impact accounts and opportunities.
  • Monitor team performance in relation to KPI’s and counsel if necessary.

Performance & Accountability

  • Monitors account revenue growth, pipeline velocity, and win rates.
  • Maintains clear visibility into the team pipeline and strategic opportunities across the account base.
  • Drives accountability through regular check-ins, progress reviews, and clear goal setting.
  • Manage KPI’s of assigned accounts to achieve growth goal. 

Requirements:Requirements

Job Requirements

  • Bachelors Degree required
  • 8+ years of sales experience
  • 2+ years of leading a team
  • Strong interpersonal, verbal and written communication skills.
  • Strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced environment.
  • High energy / can do attitude.
  • Computer Skills: Microsoft Excel, Word, Salesforce, Order Management software experience a plus

Compensation

  • Fun, progressive work space and culture
  • Competitive salary package
  • Health, dental and vision benefits
  • Generous paid time off program
  • Supplementary Short Term and Long Term Disability
  • Paid holidays
  • Simple IRA

 Seeking local candidates only.  No phone calls or faxes accepted. Qualified candidates will be contacted if selected based on meeting the job and experience requirements. Pinnacle Promotions does not engage with external recruiters or staffing agencies in any capacity. Submission of unsolicited resumes or candidate profiles does not imply any agreement to terms or obligation to pay any fees. We kindly ask that recruiters do not contact us regarding our open positions.

Apply