Merchandise Planning Intern Jobs (NOW HIRING)

Location: Madrid

Employment Type: Intern

Job Code: A162038

Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Key Responsibilities:

• Day to day operations with logistics service providers (LSP) in EU countries
• Communicate daily with local LSP teams to solve collection issues, etc.
• Monitor overall delivery performance across EU
• Participate and conduct weekly calls with LSP managers to review main KPIs.
• Proactive monitoring of created, pick-up volume and backlogs via different dashboards/reports and identify and resolve collection issues, fails, late or missing ascans, leadtime offenders
• Support preparation of seller forecast, allowing carriers to manage their capacity proactively, reducing courier rejections and improving engagement through efficient escalation of capacity needs.
• Merchant escalations (no show / no capacity) including merchant outreach via AM
• Support with merchant onboarding plans 3PL > 4PL conversion.

Qualifications

Minimum Qualifications:

Currently pursuing a degree and you are available to attend the internship for a minimum of 16 weeks on a full-time or part-time basis; Strong organizational skills with the ability to manage multiple tasks and priorities independently; Excellent communication skills - Proficient in Microsoft Office / Google Workspace; familiarity with Excel (pivot tables, lookups) is preferred. Eager to work in a cross-functional, fast-paced environment.

Preferred Qualifications:

Preferred major in Supply Chain, Logistics, Business Management, Project Management, Engineering, Analytics, Mathematics, or a related field; Prior internship or academic project experience in supply chain, logistics, project coordination, or systems testing; Ideally familiar with case management tools (e.g., Pearl, Jira, ServiceNow) and GTM (go-to-market)/project frameworks (e.g., RACI, critical path tracking); Strong analytical mindset with exposure to data visualization or reporting tools (Excel, Tableau, Power BI, etc.). Detail-oriented, self-driven, and a collaborative team player.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.