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Member Advocate Jobs (NOW HIRING)

Birmingham

Member Advocate

Birmingham, AL · On-site

The goal is to engage and establish a relationship with the member to resolve benefit issues and encourage the member to take steps to improve their health. The goals are to take action to assist ...

eHealthinsurance Services, Inc.

OR · On-site

Role Overview We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be ...

Senture

Healthcare Member Advocate

Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by ...

eHealth

OR · On-site

Role Overview We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be ...

Senture

Healthcare Member Advocate

Member Advocates will be responsible for handling both inbound and outbound calls to support our healthcare client. In this role, advocates are expected to deliver exceptional customer service by ...

Weokie

Member Advocate I-South (Teller)

Oklahoma City, OK

$15 - $19/hr

The Member Advocate I will deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and ...

SoFi

Home Loans Member Advocate

Charlotte, NC

As a Home Loan Member Advocate III working in a mortgage environment, you will perform multiple duties while in this role which include Retention, Loan Restructure, and Customer Service efforts. You ...

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Member Advocate information

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How much do member advocate jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for member advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What are Member Advocates?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a Member Advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a Member Advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.
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Member Advocate jobs near you
Infographic showing various Member Advocate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 16% Part Time, and 16% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.
Member Advocate Specialist

Member Advocate Specialist

Christian Healthcare Ministries

Barberton, OH • On-site

Other

Medical, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

The Member Advocate Specialist plays a pivotal role in supporting members of Christian Healthcare Ministries (CHM) within the healthcare industry, ensuring exceptional customer service. In this role, the Member Advocate Specialist embodies the values and commitment of Christian Healthcare Ministries, ensuring that members receive the highest level of support, guidance, and advocacy throughout their healthcare.


What We Offer



  • Compensation based on experience.
  • Faith and purpose-based career opportunity!
  • Fully paid health benefits
  • Retirement and Life Insurance
  • 12 paid holidays PLUS birthday
  • Lunch is provided DAILY.
  • Professional Development
  • Paid Training



Essential Job Functions



  • Attend to member inquiries via phone and email promptly, with a sense of urgency.
  • Evaluate medical bills for accuracy and completeness, negotiating the highest possible discounts for CHM members.
  • Verify and update member information as required.
  • Research and connect members with relevant financial assistance programs.
  • Review and address member concerns, escalating issues to management when necessary.
  • Ensure members have access to quality providers.
  • Uphold CHM's mission, vision, values, and customer service standards.
  • Offer emotional support and empathy to members, demonstrating a commitment to their well-being.
  • Excel in a team environment and collaborate effectively with colleagues.
  • Maintain a consistently professional demeanor throughout interactions.


Experience Requirements



  • High School Diploma or successful completion of a high school equivalency exam.
  • Proficient in PC operation, including information systems/applications.
  • Previous experience with Microsoft Office programs.
  • Familiarity with routine office equipment operation (e.g., faxes, copy machines, printers, multi-line telephones).
  • Knowledge of the healthcare field, including medical billing, is preferred.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional verbal and written communication skills, coupled with active listening.
  • Compensation commensurate with experience.
  • Willingness to perform other job duties as assigned by management.
  • Extended periods of sitting at a desk.



About Christian Healthcare Ministries

Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other’s medical bills. The mission of CHM is to glorify God, show Christian love, and experience God’s presence as Christians share each other’s medical bills.

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