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Member Advocate Jobs (NOW HIRING)

Marine Credit Union

Member Advocate

Waupun, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission‑driven ...

Marine Credit Union

Member Advocate

Des Moines, IA · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven ...

Marine Credit Union

Member Advocate

Milwaukee, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven ...

Marine Credit Union

Member Advocate

Fond Du Lac, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven ...

Marine Credit Union

Member Advocate

Fond Du Lac, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven ...

Credit Union of Colorado

Branch Member Advocate

Greeley, CO · On-site

$22.79 - $25.07/hr

A Member Advocate is compassionate, approachable, and dedicated to enriching the member's experience with our organization. The individual in this position is passionate about connecting with people ...

ClaimDOC

Be Seen First

Customer Service | Member Advocate

Des Moines, IA · On-site

$16 - $20/hr

Customer Service | Member Advocate ClaimDOC | West Des Moines, IA Full Time | $16 to $20 per Hour + Monthly Bonuses + Full Benefits Help People Navigate Healthcare and Make a Real Difference Are you ...

Costco Auto Program

Member Advocate I

Reno, NV

$16 - $19.50/hr

The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with ...

Credit Union of Colorado

Branch Member Advocate

Denver, CO · On-site

$22.79 - $25.07/hr

A Member Advocate is compassionate, approachable, and dedicated to enriching the member's experience with our organization. The individual in this position is passionate about connecting with people ...

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Member Advocate information

See salary details

$11

$21

$32

How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

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Member Advocate jobs near you
Infographic showing various Member Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Member Advocate

Marine Credit Union

Prairie Du Chien, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven environment, this role is made for you.

What You'll Do

  • Welcome and support members, ensuring every visit is a great experience
  • Build genuine relationships and learn about members' financial goals
  • Perform account transactions and assist with digital banking tools
  • Basic account opening
  • Educate members about products and services that support their financial success
  • Make meaningful outreach calls to strengthen member relationships
  • Collaborate with a supportive branch team that celebrates shared success

What You'll Bring

  • A passion for helping people and delivering outstanding service
  • Excellent communication and problemsolving skills
  • Comfort with computers and eagerness to learn new systems
  • Cash handling or banking experience is a plus (not required)
  • Bilingual applicants strongly encouraged to apply

Why You'll Love Working Here

We're committed to supporting both the personal and professional wellbeing of our employees. Benefit highlights include:

  • Medical, Dental, and Vision insurance
  • 401(k) with immediate employer match
  • Maternity and Paternity PTO
  • Community Service PTO
  • Employee banking perks
  • Health Savings Account (HSA) with employer contribution
  • Companypaid training and development opportunities
  • A missiondriven culture that puts people first
  • A collaborative team environment with clear pathways for growth

Education

  • High school diploma or equivalent preferred

If you're ready to make a difference every day, we'd love to meet you!
Apply today and help us build brighter financial futures together.

Employment Type: Full-Time

Apply