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Member Advocate Jobs in Indiana (NOW HIRING)

American Health Partners

Member Advocate

Seymour, IN · On-site

The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your ...

Professional Management Enterprises

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Patient Care Advocate - Indianapolis, IN

Indianapolis, IN · On-site

$30/hr

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies ... Acts as the face of WellCare in the provider community with the provider and office staff where ...

New

Professional Management Enterprises

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Patient Care Advocate - Marion, IN

Marion, IN · On-site

$30/hr

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies ... Acts as the face of WellCare in the provider community with the provider and office staff where ...

New

Professional Management Enterprises

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Patient Care Advocate - Elkhart, IN

Elkhart, IN · On-site

$30/hr

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies ... Acts as the face of WellCare in the provider community with the provider and office staff where ...

New

Professional Management Enterprises

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Patient Care Advocate - South Bend, IN

South Bend, IN · On-site

$30/hr

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies ... Acts as the face of WellCare in the provider community with the provider and office staff where ...

New

Professional Management Enterprises

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Patient Care Advocate - La Porte, IN

La Porte, IN · On-site

$30/hr

Acts as a liaison and member advocate between the member/family, physician and facilities/agencies ... Acts as the face of WellCare in the provider community with the provider and office staff where ...

New

Donatech

Employer Benefits Advocate

Indianapolis, IN · On-site

... member and employer issues. The position will require strong interpersonal skills to create ... Other duties as assigned to support the Advocate Teams in meeting service levels and customer ...

Donatech

Employer Benefits Advocate

Indianapolis, IN · On-site

... member and employer issues. The position will require strong interpersonal skills to create ... Other duties as assigned to support the Advocate Teams in meeting service levels and customer ...

Healthier Moms & Babies

Family Advocate

Fort Wayne, IN · On-site

$16 - $21.25/hr

The Family Advocate supports Healthier Moms and Babies' mission by promoting healthy pregnancies ... Take initiative and responsibility for decisions as an individual and as a staff member of HMB.

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All JobsMember Advocate JobsMember Advocate Jobs in Indiana

Member Advocate information

See Indiana salary details

$10

$20

$30

How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What are popular job titles related to Member Advocate jobs in Indiana?

For Member Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Advocate jobs in Indiana look for?

The top searched job categories for Member Advocate jobs in Indiana are:

What cities in Indiana are hiring for Member Advocate jobs?

Cities in Indiana with the most Member Advocate job openings:

Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

Member Advocate

American Health Partners

Seymour, IN

Full-time

Posted 16 days ago

Job description

 American Health Advantage needs a customer-service focused leader to support local service areas.

Responsibilities 

  • After member is enrolled, coordinate with Insurance Producer to ensure seamless transition between enrollment/customer service success is achieved.

  • Once member is enrolled, follow up member to ensure that any questions are answered, act as a point of contact if the member or their family needs assistance with the plan, or provide them with periodic updates about the plan;

  • Act as front-line support as needed with the member, partner facility and integrated care team to ensure the needs of the Member and Plan are met;

  • Develop and maintain relationships with key network providers/facilities within assigned region; support continued regional network development activities necessary to meet network adequacy requirements;

  • Meet with the member and/or their family at least monthly;

  • Follow up on any items that the members are dissatisfied with and report to plan accordingly;

  • Develop and maintain reporting to include but not limited to managing member status, daily/weekly/monthly facility calendar, issues tracking/management;

  • Ensure that ALL interactions with the member are compliant with CMS regulations;

  • The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your assigned group of facilities;

  • Other responsibilities as assigned.

    Qualifications/ Requirements

  • Experience successfully working in a healthcare delivery setting with elderly patients as either a clinician, social worker or caregiver. Nursing home experience is preferred.

  • Exceptional interpersonal skills with demonstrated ability to work independently as well as with a team; must be a good listener to understand feedback raised by the family;

  • Ability to work well with staff at each of the nursing homes in the assigned region to include nursing staff, doctors and administration staff;

  • Ability to deliver outstanding customer service with a proven track record;

  • Compliant, at all times, with CMS regulations regarding Medicare Advantage Plans

  • Exceptional organizational skills

  • Strong written and verbal communication and clear-thinking skills with the ability to synthesize complex issues into simple messages

  • Willingness and ability to travel to facilities within your assigned region; have dependable transportation, a current driver’s license, a clean driving record, and proof of insurance;

  • Strong proficiency in computer skills in Microsoft Office Suite products;

  • Have suitable home work space allowing for productive office environment.

  • Insurance or Insurance Customer Service License is preferred; however, not required.

American Health Partners logo

About American Health Partners

Sourced by ZipRecruiter

American Health Partners is a family of six divisions staffed by outstanding employees who care deeply about others. Since our inception more than 45 years ago, we have been committed to bringing the highest quality healthcare available to our communities. That commitment continues to serve us, our patients, our customers and our partners well. Today, our diverse healthcare offerings serve nearly 12,000 individuals annually across multiple states. We operate in both urban and rural communities where people need healthcare close to home. By working closely with hospitals and other providers, we offer cost-effective options that give individuals greater control over their healthcare.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Franklin, TN, US

Year founded

1976

Social media

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