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Member Advocate Jobs in Indiana (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Bloom Insurance

Health Plan Advocate

Bloomington, IN · On-site +1

... customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for ... step of the member journey, from telesales and quote & enroll to health activation outreach.

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Member Advocate information

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How much do member advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What skills do member advocates need?

Member advocates need strong communication and interpersonal skills to effectively assist members and resolve issues. They should have good problem-solving abilities, patience, and familiarity with customer service tools or CRM systems. Attention to detail and the ability to work in a team environment are also important for success in this role.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

Do I need a degree to be a member advocate?

A member advocate position typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with relevant software are important for this role.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.
What job categories do people searching Member Advocate jobs in Indiana look for? The top searched job categories for Member Advocate jobs in Indiana are:
What cities in Indiana are hiring for Member Advocate jobs? Cities in Indiana with the most Member Advocate job openings:
Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

Member Advocate | Call Center Representative

Welltrans

Indianapolis, IN • On-site

$15/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

Description:

Summary

Member Advocates serve as the first point of contact and represent the face of WellTrans Non-Emergency Medical Transportation (NEMT). In this role, team members manage inbound calls through an automated call distribution system, verify member eligibility, and respond to a variety of questions and inquiries from both internal and external customers.

Member Advocates are expected to provide courteous, professional, and knowledgeable service to members and managed care partners. They work to create positive experiences with every interaction, address concerns effectively, resolve complaints, and provide accurate information and support.

This is an on-site position; remote work opportunities are not available.


About WellTrans


WellTrans is dedicated to eliminating transportation as a barrier to good health by ensuring members can reliably reach the care they need. With over 20 years of experience serving the Medicaid and Medicare community, the company prioritizes safe, secure, and on-time transportation for every trip. WellTrans works closely with members to understand and meet their transportation needs while supporting a network of providers that offer a wide range of accommodations, including wheelchair-accessible vehicles, bus service, and overnight trips. By coordinating the logistics, WellTrans allows members to focus on their health while receiving dependable service from a team that is deeply connected to the communities it serves.

WellTrans is a Certified Minority and Disabled Veteran owned business and an equal opportunity employer.

Job Duties:

  • Address and resolve member complaints, concerns, and inquiries in a timely and professional manner.
  • Follow established communication guidelines and scripts when assisting with various member topics.
  • Build strong relationships with members by actively listening to their needs and providing exceptional customer service.
  • Assess member needs and offer appropriate solutions or alternatives to ensure satisfaction.
  • Achieve individual performance goals while contributing to overall team and organizational targets.
  • Respond promptly and professionally to requests from both members and transportation providers.
  • Complete additional duties and responsibilities as assigned by management.

Pay & Benefits

$15.00/hour – with chance for advancement

Overtime potential

Variable working schedules

Paid Training

Company sponsored health, vision, dental insurance (optional additional coverage available)

Paid Time Off

Paid Holidays

Employee Assistance Program

Requirements:

Requirements

  • High school diploma or equivalent required.
  • 1–2 years of call center or customer service experience.
  • Ability to pass a criminal background check and drug screening.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong verbal and written communication skills.
  • Excellent customer service skills, including the ability to assist members professionally in challenging situations.
  • Ability to understand and follow written and verbal instructions and take direction from supervisors.
  • Professional appearance and demeanor.
  • Ability to communicate effectively with individuals at all levels and from diverse backgrounds.
  • Bilingual in English and Spanish preferred; industry knowledge is a plus but not required.