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Member Advocate Jobs in Indiana (NOW HIRING)

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How much do member advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What skills do member advocates need?

Member advocates need strong communication and interpersonal skills to effectively assist members and resolve issues. They should have good problem-solving abilities, patience, and familiarity with customer service tools or CRM systems. Attention to detail and the ability to work in a team environment are also important for success in this role.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

Do I need a degree to be a member advocate?

A member advocate position typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with relevant software are important for this role.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.
What job categories do people searching Member Advocate jobs in Indiana look for? The top searched job categories for Member Advocate jobs in Indiana are:
What cities in Indiana are hiring for Member Advocate jobs? Cities in Indiana with the most Member Advocate job openings:
Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

Bilingual Youth Worker_JOR

NATIONAL YOUTH ADVOCATE PROGRAM

East Chicago, IN • On-site

$16 - $20.25/hr

Other

Medical, Retirement, PTO

Re-posted 14 days ago

National Youth Advocate Program rating

5.8

Company rating: 5.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Working At NYAP
  • NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
  • 33 Paid days off each year! (11 holidays + 22 days PTO)
  • Healthcare Benefits for you and your family
  • Pet insurance that provides discounts and reimbursements
  • Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
  • Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education
  • Why Work with Us? Exciting Benefits and Opportunities at NYAP!

The Youth Worker at La Jornada works to make a meaningful difference in the lives of the families being served by the National Youth Advocate Program by working closely with the youth and family to provide advocacy and support towards targeted goals.
RESPONSIBILITIES
  • The Youth Worker for La Jornada will perform duties including, but not limited to:
  • Perform all work in a manner consistent with the National Youth Advocate Program's Mission, Values and Philosophies.
  • Interact with the youth to develop a trusting, supportive relationship while assisting the youth in achieving identified goals.
  • Provide youth with the appropriate leadership during the program.
  • Provide a warm, caring and safe atmosphere for youth.
  • Perform other duties as assigned.
  • Report any problems which arise to the Out of School Coordinator.
  • Responsible for all activity and room preparations for the program.
  • Complete all relevant training on a timely basis as required by state, contract, and/or licensing agency standards.
  • Complete all required documentation in a timely manner.
  • Maintain a positive attitude toward all youth, co-workers, families and others involved with the program.

MINIMUM QUALIFICATIONS
  • High School Diploma or GED equivalent.
  • Excellent Interpersonal and communication skills, with the ability to engage and interact effectively with minors.
  • Patience, empathy, and the ability to provide emotional support to minors as they navigate various developmental stages.
  • Flexibility and adaptability to work in a dynamic and fast-paced environment.
  • Previous experience and proficiency in the use of various office machines, including computers.
  • Proficiency with Microsoft Office, including Excel and Word.
  • Bilingual English/Spanish fluency.
  • Must have a valid driver's license, reliable transportation, automotive insurance, and a good driving record.
  • Minimum automobile insurance coverage of $100,000/300,000 bodily injury liability.
  • Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
  • 21 years of age, valid driver's license.

OTHER SKILLS
  • Excellent customer service and communication skills.
  • Sensitivity to cultural diversity.
  • Enthusiastic self-starter.
  • Excellent oral and written communication skills.
  • Strong organizational and administrative skills.
  • Effective problem-solving and decision-making skills.
  • Works well independently and as a team member.

PHYSICAL DEMANDS
  • Use of manual dexterity, tactile, visual, and audio acuity.
  • Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
  • Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
  • Ability to travel frequently and drive vehicle while sitting for extended periods, with frequency varying based on program demands.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Who we are
The National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.
We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

What National Youth Advocate Program employees say

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