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Member Advocate Jobs in Indiana (NOW HIRING)

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member support. Minimum Skills Requirement: * Possess a passion for customer service * Excellent ...

SIHO Insurance Services, Inc.

Be Seen First

Medicare Advantage Member Service Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member support. Minimum Skills Requirement: * Possess a passion for customer service * Excellent ...

SIHO Insurance Services, Inc.

Be Seen First

Medicare Advantage Member Service Representative

Seymour, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member support. Minimum Skills Requirement: * Possess a passion for customer service * Excellent ...

New

Verawholehealth

$24.20 - $36.30/hr

Care Team Collaboration & Member Advocacy * Serve as the subject matter expert in behavior change, providing insights and support to the broader multidisciplinary care team. * Understand individual ...

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All JobsMember Advocate JobsMember Advocate Jobs in Indiana

Member Advocate information

See Indiana salary details

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How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What are popular job titles related to Member Advocate jobs in Indiana?

For Member Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Advocate jobs in Indiana look for?

The top searched job categories for Member Advocate jobs in Indiana are:

What cities in Indiana are hiring for Member Advocate jobs?

Cities in Indiana with the most Member Advocate job openings:

Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

Member Services Representative

SIHO Insurance Services

Columbus, IN • On-site

Full-time

Re-posted 18 days ago

Job description

SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services.  
 
Brief Description of Duties:
- Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
-Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
- Record details of inquiries, comments, complaints, and transactions.
- Escalate unresolved and pending customer grievances.
- Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
- Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.
- Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.
- Support your teammates as business needs require to ensure we are meeting the needs of our customers.
- Performs other relevant duties deemed necessary to achieve department and company-wide goals.
 
Traits we are looking for:
- Trustworthy
- Empathic
- Proactive
- Compassionate
- Good Listener
- Problem Solver
- Communicator Patient
- Personable & Collaborative 
 
 
Minimum Skills Requirement:
Possess a passion for customer service
Excellent communications (oral and written) and strong listening skills
Experience in healthcare is preferred, but not required
General knowledge and understanding of health insurance
This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
Ability to maintain attendance to support required quality and quantity of work
Professional appearance and presence
Commitment to support and maintain confidentiality in conformance to HIPAA guidelines
 
Required Education:
High School Diploma and 2 years of Customer service experience
Working experience of Microsoft Office or other comparable software 
 
*All positions are subject to change based on the needs of the business

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.