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Member Advocate Jobs in Indiana (NOW HIRING)

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

$65 - $90/hr

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Indyhunger

Director of Membership

Indianapolis, IN · On-site

$90 - $130/hr

Member Advocacy & Feedback * Gather and communicate member feedback regarding industry challenges, market conditions, and association offerings. * Provide regular updates to staff leadership and the ...

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Member Advocate information

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How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What are popular job titles related to Member Advocate jobs in Indiana?

For Member Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Member Advocate jobs in Indiana look for?

The top searched job categories for Member Advocate jobs in Indiana are:

What cities in Indiana are hiring for Member Advocate jobs?

Cities in Indiana with the most Member Advocate job openings:

Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

Partner Success Manager

CommuniCare Family of Companies

Indianapolis, IN • On-site

Full-time

Re-posted 23 days ago

Job description

Job Address:
8275 Allison Pointe Trail Suite 370Indianapolis, IN 46250
CommuniCare Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.
Key responsibilities:
  • Foster trusted and productive relationships with partners to drive loyalty and growth in your market
  • Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc.
  • Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention
  • Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement
  • Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges
  • Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships
  • Develop a strong understanding of Communicare Advantage's care model and how it adds value to senior communities and their residents
  • Effectively communicate Communicare Advantage's value proposition
  • Determine ways Communicare Advantage can align with and support partner goals
  • Develop and maintain trust with key stakeholders, both internal and external
  • Partner with Communicare Advantage's marketing team on collateral development and partner education material
  • Collaborate with sales and member advocacy to organize educational events and activities that engage partners
  • Keep informed on industry trends, market dynamics, and competitor activity

Background & Requirements:
  • Bachelor's Degree preferred
  • 2-5 years working in the senior living industry with an understanding of nursing home operations
  • Experience in a client facing role
  • Willingness to travel to partner sites, including overnight stays, 25% of the time
  • Solution focused
  • Detail oriented
  • Proactive self-starter
  • Cross Functional Collaboration
  • Active listener
  • Building Positive team culture
  • Ability to work as a telecommuter
  • Ability to communicate complex healthcare information to current and future partners
  • Ability to develop and manage relationships to reach business goals
  • Ability to manage multiple priorities including site visits and handling partner concerns

Apply