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Member Advocate Jobs in Indiana (NOW HIRING)

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member's health and safety * Ability to maintain attendance to support required quality and ...

SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member's health and safety * Ability to maintain attendance to support required quality and ...

Indyhunger

Director of Membership

Indianapolis, IN · On-site

$90 - $130/hr

Member Advocacy & Feedback * Gather and communicate member feedback regarding industry challenges, market conditions, and association offerings. * Provide regular updates to staff leadership and the ...

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SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member support. Minimum Skills Requirement: * Possess a passion for customer service * Excellent ...

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

... are advocate * Comply with regulatory requirements while addressing customer needs which may ... member support. Minimum Skills Requirement: * Possess a passion for customer service * Excellent ...

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Showing results 21-40

All JobsMember Advocate JobsMember Advocate Jobs in Indiana

Member Advocate information

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How much do member advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member advocate in Indiana is $20.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $24.47 per hour, depending on experience, location, and employer.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What skills do member advocates need?

Member advocates need strong communication and interpersonal skills to effectively assist members and resolve issues. They should have good problem-solving abilities, patience, and familiarity with customer service tools or CRM systems. Attention to detail and the ability to work in a team environment are also important for success in this role.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

Do I need a degree to be a member advocate?

A member advocate position typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with relevant software are important for this role.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.
What job categories do people searching Member Advocate jobs in Indiana look for? The top searched job categories for Member Advocate jobs in Indiana are:
What cities in Indiana are hiring for Member Advocate jobs? Cities in Indiana with the most Member Advocate job openings:
Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,875 per year, or $20.6 per hour.

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T19

Target Brands, Inc.

Fort Wayne, IN • On-site

$15/hr

Other

Re-posted 22 days ago

Target rating

6.6

Company rating: 6.6 out of 10

Based on 6,980 frontline employees who took The Breakroom Quiz

14th of 39 rated national retailers

Job description

Starting Hourly Rate / Salario por Hora Inicial: $15.00 USD per hour
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT ON DEMAND
You can work as much or as little as you like as an On-Demand Team Member (TM) and your schedule may vary depending on shift availability and store needs. This role is ideal for those that are looking for a personalized work schedule.
As an On-Demand TM, you will not be included on the posted weekly schedule, but rather will have the opportunity to create your own schedule by picking up shifts posted by leaders or other team members (via our myTime mobile scheduling app) that work best with your schedule.
When you choose to pick up a shift, reliable and prompt attendance is necessary.
We also ask for your active engagement by picking up and working shifts once every 4 weeks (minimum of four hours). Flexibility can be granted in certain circumstances, but you need to respond to our attempts to contact you to confirm your interest in working shifts at Target. If you do not respond to our attempts at contact, your employment may be terminated. Additionally, if you do not work at least one shift within 5 months, your employment with Target will be administratively terminated.
Your communication and ability to work when our business demands it most are critical to your success in this role.
Should you be offered a position as an On-Demand TM, you will be required to attend a Target Welcome orientation and commit to a short-term structured training schedule to ensure you are properly prepared for your new role. After that, the myTime mobile scheduling app is where you can pick up the shifts you desire to work.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Guest Advocate can provide you with the skills and experience of:
  • Communicating and interacting with guests to build an inclusive guest experience

  • Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns

  • Adapting to different guest interactions and situations

  • Promoting and engaging around various benefits, offerings and services

As a Guest Advocate, no two days are ever the same, but a typical day will most likely include the following responsibilities:
  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.

  • Create a welcoming experience by greeting guests as you are completing your daily tasks.

  • When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.

  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.

  • Thank guests and let them know we're happy they chose to shop at Target.

  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.

  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.

  • Make the guest aware of current and upcoming brand launches, store activities and events.

  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed. Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.

  • Understand and show guests how to use Wallet and the other features and offerings within the Target App.

  • Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve for the guest while following Target's policies and procedures.

  • Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target's policies and procedures.

  • Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.

  • Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).

  • Stock supplies during store open hours while being available for the guest.

  • Demonstrate a culture of ethical conduct, safety and compliance.

  • Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.

  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

  • Support Cash Office processes as needed, including management of cash systems.

  • All other duties based on business needs

WHAT WE ARE LOOKING FOR
This may be the right job for you if:
  • You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

  • You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

  • You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Guest Advocate. But, there are a few skills you should have from the get-go:
  • Communicating effectively, including using positive language and attentive to guests needs

  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

  • Welcoming and helpful attitude toward guests and other team members

  • Attention to detail while multi-tasking

  • Willing to educate guests and engage around products and services

  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

  • Work both independently and with a team

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
  • Accurately handle cash register operations, cash transactions, and support cash office operations as needed

  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.

  • Flexibility when picking up shifts (e.g., nights, weekends and holidays) to help meet store needs

  • Active engagement by picking up and working shifts as well as responding to our attempts at contact. You must work at least one shift within 5 months or you will be administratively terminated.

  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_A | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_A
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.

What Target employees say

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About Target

Sourced by ZipRecruiter

We're here to help all families discover the joy of everyday life. Target is a general merchandise retailer with stores in all 50 U.S. states and the District of Columbia. 75% of the U.S. population lives within 10 miles of a Target store. We employ 400,000+ Our tagline is "Expect More. Pay Less." We've been using it since 1994! The Target Corporation also owns Shipt and Roundel. More to love! Target is headquartered in Minneapolis, Minnesota, its hometown since the first Target store opened in 1962 under The Dayton Company.

Industry

Retail and scientific research and development services

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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