Medicare Advocate Jobs (NOW HIRING)

Medicare Member Advocate I

$17/hr

Medicare Member Advocate I Location: Birmingham, AL The Medicare Member Advocate I will assist members with questions and issues related to their coverage with VIVA MEDICARE - primarily via telephone ...

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Triton Health Systems

Medicare Member Advocate I

Birmingham, AL

$17/hr

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The Medicare Sales Advocate (MSA) is responsible for finding Medicare solutions for beneficiaries by explaining CDPHP's Medicare benefits and plans to prospective members along with assisting CDPHP ...

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Medicare Sales Advocate I

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How much do medicare advocate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for medicare advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a Medicare Advocate?

A Medicare Advocate helps individuals navigate Medicare benefits, coverage options, and claims. They provide guidance on enrollment, resolve billing or eligibility issues, and ensure patients receive the healthcare services they need. Advocates may work for insurance companies, healthcare providers, or nonprofit organizations, assisting beneficiaries in understanding their rights and available resources. Their role is to simplify complex Medicare processes and advocate for fair and accurate coverage.

What does a Medicare Advocate do?

A typical day for a Medicare Advocate involves assisting clients with understanding their Medicare options, handling inquiries about benefits and eligibility, and helping resolve claims or billing issues. You may spend your time on phone consultations, in-person meetings, and coordinating with healthcare providers or insurance representatives. Advocates also update case records, stay informed about regulatory changes, and often work collaboratively with a team of case managers or social workers. The role requires balancing administrative tasks with direct client support, making it both dynamic and rewarding for those passionate about helping others navigate healthcare.

What are the key skills and qualifications needed to thrive as a Medicare Advocate?

To thrive as a Medicare Advocate, you need a strong understanding of Medicare policies, healthcare navigation, and patient advocacy, often supported by relevant certifications or healthcare-related experience. Familiarity with Medicare databases, case management software, and compliance documentation tools is commonly required. Excellent interpersonal communication, active listening, and problem-solving make a candidate excel in this role. These abilities are crucial for effectively guiding clients through complex healthcare decisions while ensuring compliance and delivering personalized support.

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Medicare Advocate jobs near you

Infographic showing various Medicare Advocate job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 14% Part Time, and 12% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Medicare Member Advocate I

Birmingham, AL

Triton Health Systems

See more jobs at Triton Health Systems

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Medicare Member Advocate I

Location: Birmingham, AL

Job Description

The Medicare Member Advocate I will assist members with questions and issues related to their coverage with VIVA MEDICARE – primarily via telephone in a call center environment. This position will work with a team of other Medicare Member Advocates to meet the overall department objectives to enhance the customer experience. This position has work-from-home opportunities but requires occasional on-site work.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

Hourly pay starting at $17.00 and up
Strong incentive plan with an average of $7000/year (start earning as quickly as your 3rd month!)
Comprehensive Health, Vision, and Dental Coverage
401(k) Savings Plan with company match and immediate vesting
Paid Time Off (PTO)
9 Paid Holidays annually plus a Floating Holiday to use as you choose
Tuition Assistance
Flexible Spending Accounts
Healthcare Reimbursement Account
Paid Parental Leave
Community Service Time Off
Life Insurance and Disability Coverage
Employee Wellness Program
Training and Development Programs to develop new skills and reach career goals
Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits

Key Responsibilities

Answer the minimum number of calls for a full eight-hour day as outlined in the Minimum Production and Quality Standards.
Receive and respond professionally and courteously to all member inquiries regarding eligibility, claims, general coverage questions, Primary Care Physician (PCP), address changes, provider network, and any questions or concerns about their health and prescription drug benefits with VIVA Medicare.
Document and forward grievances and Part D exception requests to the Appeals & Grievances department according to established policies and procedures.
Create accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines.
Ability to work evening and weekend shifts as needed.

REQUIRED:

High school diploma or GED
One year of experience in a call center
Excellent oral and written communication skills
Effective listening and reading comprehension skills
Above-average data entry skills
Knowledge of standard office practices and procedures, including the operation of office equipment, including personal computers and word processing, spreadsheets, and presentation programs
Proper written and spoken English skills including spelling, punctuation, and grammar; basic business arithmetic
Ability to work with minimal supervision
Ability to work under pressure from deadlines and goals
Ability to complete all company-required, job-specific, and departmental training

PREFERRED:

Some college
Experience in health or insurance-related call center
Experience working with the elderly population
Working knowledge of Medicare, medical terminology, and HIPAA guidelines

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Medicare Advocate information

See salary details

How much do medicare advocate jobs pay per hour?

What is a Medicare Advocate?

What does a Medicare Advocate do?

What are the key skills and qualifications needed to thrive as a Medicare Advocate?

What cities are hiring for Medicare Advocate jobs?

What are the most commonly searched types of Medicare Advocate jobs?

What states have the most Medicare Advocate jobs?

What job categories do people searching Medicare Advocate jobs look for?

Medicare Member Advocate I

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