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Member Advocate Jobs in Oregon (NOW HIRING)

Samaritan Ministries International

... of less tenured advocates in both a timely and patient manner. * Meet quality assurance ... Handle all member problems and complaints with professionalism and courtesy demonstrating Christ ...

XO Health Inc.

Healthcare Support Advocate

OR · On-site +1

Member & Provider Advocacy * Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy. * Initiate member outreach to provide information ...

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$11

$22

$34

How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in Oregon is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $27.21 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What are popular job titles related to Member Advocate jobs in Oregon?

For Member Advocate jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Member Advocate jobs in Oregon look for?

The top searched job categories for Member Advocate jobs in Oregon are:

Member Advocate jobs near you
Infographic showing various Member Advocate job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,639 per year, or $22.9 per hour.

Member Advocate - Gresham Branch

Unitus Community Credit Union

Gresham, OR • On-site

$20.44 - $27.60/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Advocate - Gresham Branch

Full Time Regular Non-Exempt Gresham, Gresham, OR, US

Salary Range: $20.44 To $27.60 Hourly

At Unitus, each employee has an opportunity to make a difference for our members. As part of the Gresham branch team, the Member Advocate will initiate sales, process routine transactions, open new accounts and take loan applications to ensure our commitment for unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Primary Duties
  • Work with members in-person to leverage excellent consultation and sales skills to proactively assist new and existing members to open new accounts, apply for loans, and learn about and be referred to other lines of business
  • Perform all types of monetary/non-monetary transactions using knowledge of fraud prevention, excellence in service, and accuracy in transactions processed
  • Continuously develop knowledge of credit union products and services, as well as the internal computer systems used to manage member accounts
  • Collaborate with other staff in branches or departments to research and resolve questions or concerns
  • Exceed sales and service goals designed with a member focus
As an ideal candidate, you will have
  • High School or equivalent certificate
  • Must have a minimum of one year of work experience in a fast-paced customer service role that includes experience assisting customers in person or by telephone
  • Strong communication and interpersonal skills and experience in using technology to accomplish work
  • Experience in a credit union or bank aiding with financial services products and using cross-selling skills is helpful
  • Ability to be certified through NMLS and as a Notary Public in Oregon/Washington
  • Experience with cash handling preferred

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

  • Medical + Dental + Vision
  • Flexible Spending Accounts + HSA
  • Employees accrue up to 20 days of Paid Time Off (PTO) during their first twelve months of employment
  • Unitus recognizes 12 paid holidays per year
  • 401(k) Retirement Savings
  • Annual Incentives (*eligibility dependent)
  • Employee Assistance Plan
  • Tuition Reimbursement
  • Student Loan Debt Repayment
What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.

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