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Member Advocate Jobs (NOW HIRING)

Listerhill Credit Union

Member Advocate

Cullman, AL · On-site

Member Advocates are empowered advisors who will guide members in their financial journey. An Advocate serves our membership throughout their visit, thus developing a relationship, finding ways to ...

Costco Auto Program

Member Advocate I

Reno, NV

$16 - $19/hr

The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with ...

ClaimDOC

Be Seen First

Customer Service | Member Advocate

Des Moines, IA · On-site

$16 - $20/hr

Customer Service | Member Advocate ClaimDOC | West Des Moines, IA Full Time | $16 to $20 per Hour + Monthly Bonuses + Full Benefits Help People Navigate Healthcare and Make a Real Difference Are you ...

Affinity Development Group

Member Advocate I

Reno, NV · On-site

$16 - $19/hr

The Member Advocate I will be responsible for providing a positive experience for members via phone and email. They will be responsible for ensuring requests are processed accurately and timely with ...

Birmingham

Member Advocate

Birmingham, AL · On-site

The goal is to engage and establish a relationship with the member to resolve benefit issues and encourage the member to take steps to improve their health. The goals are to take action to assist ...

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Showing results 21-40

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Member Advocate information

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How much do member advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for member advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

What skills do member advocates need?

Member advocates need strong communication and interpersonal skills to effectively assist members and resolve issues. They should have good problem-solving abilities, patience, and familiarity with customer service tools or CRM systems. Attention to detail and the ability to work in a team environment are also important for success in this role.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

Do I need a degree to be a member advocate?

A member advocate position typically does not require a college degree, but employers often prefer candidates with a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with relevant software are important for this role.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.
More about Member Advocate jobs
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Member Advocate jobs near you
Infographic showing various Member Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Branch Member Advocate

Kids for the Future

Mansfield, TX • On-site

Other

Posted 28 days ago

Kids For The Future rating

3.3

Company rating: 3.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Member Advocate I

Help people and are committed to making an impact in our member’s lives. They focus on brighter paths by providing advice tailored to suit our member’s financial needs. You will help assist with everyday tran...

Member Care Advocate I

Responsible for satisfying member’s financial needs in the following areas:

  • Answer inbound calls from members in a call center environment while maintaining a high level of professionalism.
  • Follow the con...
Technical Support Specialist

Under general supervision, provide technical software, hardware and network problem resolution to all computer users by:

  • Responsible for imaging/reimaging computers in current environment.
  • Mange asset life cycle and recycling o...
Marketing Analyst

Texas Trust is seeking a marketing-minded analyst who can turn digital performance and market data into clear direction.

Marketing & Operations Alignment Lead

Drive alignment across marketing, retail, lending, and call center teams; navigate competing priorities and keep initiatives moving; use customer feedback, performance data, and internal insights; translate inputs into clear prioritize...

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What Kids For The Future employees say

Pay

Hours and flexibility

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