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Member Advocate Jobs (NOW HIRING)

American Health Partners

Member Advocate

Omaha, NE · On-site

The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your ...

Russell Tobin

Member Advocate

Lehi, UT · On-site

$18 - $19.80/hr

Member Advocate Location: Lehi UT Pay Rate: $18-19.80/hour Work Location & Schedule Hybrid contract position based in Lehi, UT. Monday and Tuesday onsite each week. Remaining workdays are remote ...

American Health Plans

Member Advocate

Jackson, MS · On-site

The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your ...

American Health Plans

Member Advocate

New Orleans, LA · On-site

The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is responsible for ensuring that the above services are carried out for each of the members in your ...

TTCU

Bilingual-Member Advocate

Tulsa, OK · On-site

Member Advocates are the frontline of the credit union's loss mitigation efforts, balancing recovery of past-due funds with a high level of service, empathy, and strict adherence to all regulatory ...

Anasazi Medical Payment

Member Advocate

Phoenix, AZ · On-site

The Member Advocate provides dedicated support to members and healthcare providers by responding to inquiries received by phone, fax, email, and mail to resolve balance billing issues and disputes.

TTCU

Bilingual-Member Advocate

Tulsa, OK · On-site

Member Advocates are the frontline of the credit union's loss mitigation efforts, balancing recovery of past-due funds with a high level of service, empathy, and strict adherence to all regulatory ...

Marine Credit Union

Member Advocate

Fond Du Lac, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven ...

Marine Credit Union

Member Advocate

Waupun, WI

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven ...

Marine Credit Union

Member Advocate

Fond Du Lac, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven ...

Marine Credit Union

Member Advocate

Des Moines, IA · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, missiondriven ...

Marine Credit Union

Member Advocate

Waupun, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven ...

Marine Credit Union

Member Advocate

Milwaukee, WI · On-site

As a Member Advocate I , you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven ...

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Member Advocate information

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How much do member advocate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for member advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What is a member advocate?

Member Advocates are professionals who act as liaisons between an organization and its members, ensuring that members' needs, concerns, and interests are addressed. They often work in sectors such as healthcare, insurance, or credit unions, providing support, answering questions, and helping members navigate services or resolve issues. The goal of a Member Advocate is to enhance member satisfaction and foster positive relationships by offering personalized assistance and ensuring members feel valued. Their duties may include handling inquiries, educating members about benefits, and advocating on their behalf within the organization.

What are the key skills and qualifications needed to thrive as a member advocate, and why are they important?

To thrive as a Member Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or social work, often supported by a relevant degree or experience. Familiarity with customer relationship management (CRM) systems, case management tools, and sometimes certifications in advocacy or counseling are typically required. Excellent communication, empathy, and conflict resolution skills help you effectively support and represent members' interests. These skills are crucial for building trust, ensuring member satisfaction, and resolving issues efficiently.

How does a member advocate typically collaborate with other departments to resolve member issues?

Member Advocates often work closely with departments such as customer service, claims, and technical support to address and resolve member concerns efficiently. Collaboration may involve coordinating with team leads, attending cross-departmental meetings, and escalating complex cases to subject matter experts. This collaborative approach ensures members receive accurate information and timely solutions, while also providing advocates with opportunities to learn from other areas of the organization. Effective communication and teamwork are essential skills for success in this role.

What is the difference between Member Advocate vs Customer Service Representative?

AspectMember AdvocateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in healthcare or insuranceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHealthcare, insurance, or membership organizations; often in office settingsCall centers, retail, or office settings across various industries
Employer & Industry UsageHealthcare plans, insurance companies, membership organizationsRetail, telecommunications, banking, and other service industries
Common Search & Comparison IntentUnderstanding roles in healthcare or insurance sectorsGeneral customer support roles across industries

While both roles involve assisting customers or members, a Member Advocate typically works within healthcare or insurance organizations, focusing on member needs and benefits. A Customer Service Representative has a broader role across various industries, handling general inquiries and support. The roles share similar credentials but differ mainly in industry focus and specific responsibilities.

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Member Advocate jobs near you
Infographic showing various Member Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Member Advocate

Decatur Earthmover Credit Union

Forsyth, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description:

DECU is committed to a culture of positive member satisfaction, lasting relationships and exceptional products that are right for the needs of our members. We believe, and we want you to believe, it is a privilege to serve both our members and our community. We are rooted in the credit union movement of “People helping People”. 


This is why we offer our team members a career and not just a job. Do you thrive in a collaborative team environment and have passion to serve others? This is who WE are and if this is who YOU are, a Member Advocate position is right for you. 


Our total rewards package for your employee experience includes Career Paths, Internal Promotions, Collaborative Spirit, Volunteer Opportunities, Competitive Pay and a Business Casual environment to name a few. 


Your benefit package would include:

  • Health Insurance
  • Paid Time Off
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Voluntary Insurance Options
  • Short Term Disability
  • Long Term Disability
  • 401(k)
  • Retirement Plan
  • Retention Program
  • Tuition Reimbursement
  • Health Savings Account
  • Voluntary Pet Insurance 
  • Wellness Program 
  • Employee Referral Program
  • Volunteer Time Off
  • Bereavement Leave
  • Employee Assistance Program
  • Other


Requirements:

You will play an essential role of providing services to members by conducting transactions accurately and finding the right solution to best fit the needs of our members while building member rapport and satisfaction. In this role, you will also manage a cash drawer and troubleshoot basic cash drawer differences. You will have a basic knowledge of our products and services, along with participating in monthly campaigns. You will also have the opportunity to participate in community events. 


These are just a few things you will be doing as a Member Advocate. We do require you have some customer service experience. Excellent communication skills are a must. 


Join our Team!