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Medical Revenue Services Jobs (NOW HIRING)

CAMPBELL CLINIC PC

Director of Revenue

Germantown, TN · On-site

Maintains extensive knowledge of revenue cycle and regulatory requirements associated with ... Responsible for maximizing the collection of medical services payments and reimbursements from ...

CAMPBELL CLINIC PC

Director of Revenue

Germantown, TN · On-site

Maintains extensive knowledge of revenue cycle and regulatory requirements associated with ... Responsible for maximizing the collection of medical services payments and reimbursements from ...

Workstream

Revenue Cycle Billing Manager

Salem, OR · On-site

$80 - $110/hr

Retina Consultants, LLC is seeking an experienced Billing Manager to lead our medical billing ... Is committed to providing outstanding service to both patients and providers. About Retina ...

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Medical Revenue Services information

See salary details

$40K

$83.4K

$134K

How much do medical revenue services jobs pay per year?

As of Aug 25, 2026, the average yearly pay for medical revenue services in the United States is $83,447.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $97,000.00 per year, depending on experience, location, and employer.

What is medical revenue services?

Medical Revenue Services refer to the processes and companies that help healthcare providers manage their billing, coding, claims submission, and payment collection. These services ensure that healthcare organizations are reimbursed correctly and promptly for the care they provide to patients. Medical Revenue Services may include tasks like insurance verification, medical coding, claims follow-up, and handling patient billing inquiries. By outsourcing or using specialized revenue services, healthcare providers can focus more on patient care while improving their financial performance.

What are the key skills and qualifications needed to thrive in medical revenue services?

To thrive in Medical Revenue Services, you need a solid understanding of medical billing, coding, healthcare regulations, and revenue cycle management, often supported by relevant certifications like CPC or CMRS. Familiarity with billing software, electronic health records (EHR) systems, and compliance tools is typically required. Strong attention to detail, analytical thinking, and effective communication are standout soft skills for this role. These competencies are essential to ensure accurate claim processing, minimize denials, and optimize financial performance for healthcare organizations.

What are some typical challenges faced by professionals in medical revenue services, and how can they be addressed?

Professionals in Medical Revenue Services often encounter challenges such as keeping up with frequent changes in healthcare regulations, managing claim denials, and ensuring timely reimbursement from insurance providers. Staying updated through ongoing training and leveraging advanced billing software can help address these issues. Additionally, clear communication with clinical staff and payers, as well as diligent follow-up on outstanding claims, are key strategies for overcoming common obstacles in this field.

What is the difference between Medical Revenue Services vs Medical Billing Specialist?

AspectMedical Revenue ServicesMedical Billing Specialist
CredentialsVaries; often includes certifications in revenue cycle managementTypically requires certification or training in medical billing
Work EnvironmentHealthcare facilities, billing companies, revenue cycle management firmsHospitals, clinics, physician offices
Job FocusManaging entire revenue cycle, including billing, collections, and reimbursementsProcessing and submitting insurance claims, patient billing

Medical Revenue Services encompass a broader scope of managing the entire revenue cycle, while Medical Billing Specialists focus specifically on billing and claims processing. Both roles require similar certifications and are found in healthcare settings, but Medical Revenue Services often involve overseeing multiple aspects of revenue management.

Is it hard to get hired as a medical revenue services?

Getting hired in medical revenue services typically requires relevant experience in healthcare billing, coding, or insurance claims, along with knowledge of medical billing software and regulations. Entry-level positions may be accessible with certifications such as CPC or CCS, but competition can vary based on location and employer demand.
More about Medical Revenue Services jobs

What cities are hiring for Medical Revenue Services jobs?

Cities with the most Medical Revenue Services job openings:

What states have the most Medical Revenue Services jobs?

States with the most job openings for Medical Revenue Services jobs include:

What job categories do people searching Medical Revenue Services jobs look for?

The top searched job categories for Medical Revenue Services jobs are:

Medical Revenue Services jobs near you
Infographic showing various Medical Revenue Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $83,447 per year, or $40.1 per hour.

Revenue Services Specialist I or Revenue Services Specialist II

Clearwater, FL • On-site, Remote

Duke Energy Corporation
Utilities • 10K+ employees

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

People enjoy working here

Good employer

Recommended by students

Learn more about Duke Energy Corporationexternal

$76K - $76K/yr

Full-time

Posted 4 days ago

Job description

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, August 24, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Position Summary
This position is the entry level of the job family. This entry-level position serves as the foundation of the Revenue Services job family, providing essential support for Duke Energy's revenue cycle operations.
Primary Responsibilities: Executes critical revenue cycle functions including accurate customer billing, efficient payment processing, and proactive accounts receivable management for Duke Energy's mass market and commercial utility customers. Ensures compliance with regulatory mandates and Sarbanes-Oxley (SOX) financial controls while maintaining the highest standards of accuracy and timeliness.
Work Environment: Operates under general supervision with increasing independence as competency develops. Work schedules may include evenings, weekends, or rotating shifts to ensure continuous customer service coverage and meet operational demands.
Technical Requirements: Maintains proficiency in Duke Energy's billing systems, customer information systems, and payment processing platforms. Demonstrates continuous learning to stay current with system updates and process improvements.
Customer Interface: Provides professional resolution of customer billing inquiries, payment questions, and account disputes through various communication channels. Escalates complex issues appropriately while maintaining positive customer relationships.
Collaboration: Interfaces effectively with key internal stakeholders, including Customer Contact Operations, Metering Services, Distribution, and Customer Service Support teams to ensure seamless service delivery.
Note: Specific job tasks may vary based on individual assignment and operational needs.
Responsibilities
Billing, Payment Processing & Accounts Receivable Management
  • Executes accurate and timely billing, payment processing, and accounts receivable management for mass market residential and commercial customer accounts.
  • Maintains and develops proficiency in Customer Information System(s), payment processing platforms, and revenue services processes.
  • Resolves billing, payment, and usage exceptions for routine, non-complex account scenarios while maintaining accuracy rates of 98% or higher.
  • Manages delinquent accounts through collection efforts, security deposit acquisition, and financial risk mitigation actions including accelerated delinquency processing and disconnect procedures.
  • Escalates complex billing issues to senior staff when account scenarios exceed established complexity thresholds.

Account Maintenance & Regulatory Compliance
  • Performs comprehensive account maintenance activities to ensure compliance with company policies and state/federal regulations.
  • Administers state-mandated programs including life support, third-party notification, medical alert/essential programs, and Supplemental Security Income (SSI).
  • Processes regulatory compliance items such as deposit guarantee contracts, fraud investigations, customer identification verification, and tax jurisdiction updates within established timeframes.
  • Maintains FACTA compliance and record retention requirements using FileNet and other document management systems while supporting vendor and collection agency operations.
  • Demonstrates proficiency in regulatory reporting systems and compliance tracking tools.

Internal Stakeholder Support & Customer Communication
  • This role serves as a key liaison between internal departments and external stakeholders to resolve complex customer account issues for small and mid-size commercial and industrial (C&I) accounts, as well as complex residential customers. It requires a deep understanding of company systems, regulatory requirements, and customer service protocols to ensure timely and accurate resolution of inquiries and complaints.
  • A central responsibility is managing escalated customer concerns by interacting with internal teams such as Customer Operations, Large Business Customer Group, Distribution, Rate Department, Legal, Treasury, Community Affairs, Municipalities, Metering Services, and Grid Modernization. The role also involves coordination with local city and state entities to maintain positive relationships and ensure issues are addressed collaboratively.
  • The position handles a wide range of customer requests, including billing adjustments, energy efficiency program enrollments mandated by legislation, billing and premise consolidations, and complex requests from collection and assistance agencies. These tasks require strong analytical skills and the ability to interpret and apply company policies and regulatory guidelines.
  • Operationally, the role supports internal systems by managing follow-ups on inquires and other work files generated by customer systems or other departments. It also provides direct support to internal teams such as Contact Center Operations, Consumer Affairs, and Distribution by answering complex questions and serving as a subject matter expert.
  • Knowledge sharing is a key component, as the role involves training and mentoring peers across Revenue Services and other departments. Staying current on procedural updates, company policies, and governing regulations is essential to ensure high-quality service delivery and compliance.
  • The role also includes handling third-party requests for customer billing information, managing both inbound and outbound customer calls, and preparing documentation for executive, legal, and commission-level complaints-including court-ordered documents. This requires discretion, accuracy, and a strong understanding of legal and regulatory frameworks.
  • Collaborates with internal stakeholders to respond to inquiries and resolve escalated complaints for mass market accounts within established service level agreements.
  • Processes customer requests, correspondence, and system-generated work items (BPEMs) in a timely manner.
  • Supports Contact Center Operations, Consumer Affairs, Distribution, and Metering Services with expertise and issue resolution.
  • Handles inbound and outbound customer communications while maintaining current knowledge of procedures, policies, and regulations.
  • Escalates complex customer issues to appropriate specialized teams when resolution requires advanced technical knowledge or management approval.

Performs tasks to comply with internal financial, operational and SOX controls for mass market customer segment.
  • Ensures compliance with internal financial, operational, and Sarbanes-Oxley controls for the mass market customer segment.
  • Monitors SOX compliance reports including aging reports across jurisdictions, taking appropriate follow-up actions within prescribed timeframes.
  • Performs monitoring of SOX compliance reports including excessive day aging reports (which vary across jurisdictions) for active and inactive accounts.
  • Takes the appropriate follow-up action.
  • Performs monitoring of Customer Contact Operations and Distribution performer transactions related to DNP suspensions and uncollected obligations (deposits, final bills, charge-offs, etc.) to ensure effective collections and management of delinquent and high risk utility accounts.
  • Reviews and take action as necessary on internal control reports such as the refund check report, the undeliverable refund check report and the stop payment report.
  • Reviews and monitor all other compliance reports to ensure adherence to Revenue Services business controls.
  • Runs monthly reports and resolves issues to ensure all mass market accounts are billing

Perform other duties as assigned
  • Performs additional duties as assigned to support departmental objectives and operational needs.
  • Identifies process improvement opportunities and provides constructive feedback to management regarding system enhancements, procedural efficiencies, and customer service improvements.
  • Participates in training programs and maintains current certifications as required by the position.

Required/Basic Qualifications
Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.
Revenue Services Specialist I
  • Associates degree
  • In lieu of Associates degree, high school/GED diploma AND 2 years minimum of related work experience

Revenue Services Specialist II
  • Associates degree in Paralegal, Technology, or Business Administration
  • In addition to required degree, 1 year minimum of related work experience
  • In lieu of Associates degree, high school/GED diploma AND 3 years minimum of related work experience

Additional Preferred Qualifications
Technical Skills & System Proficiency
  • Microsoft Office Suite Proficiency: Working knowledge of Outlook, Excel, Word, and PowerPoint with ability to create reports, analyze data, and prepare professional correspondence
  • Customer Information Systems: Working knowledge of applicable Customer Information Systems and related utility billing platforms with ability to navigate complex account structures
  • Data Analysis Capabilities: Demonstrated ability to analyze and compare data sets to ensure accuracy, identify discrepancies, and validate billing information
  • Research & Investigation Skills: Ability to effectively research and investigate complex account issues using multiple system sources and exercise sound judgment in decision-making
  • Escalation Management: Ability to apply customer account and systems knowledge to resolve work items escalated by call center specialists and other departments

Regulatory & Industry Knowledge
  • Utility Regulations: Working knowledge of applicable utility commission rules, regulations, and compliance requirements across multiple jurisdictions
  • Confidentiality Management: Understanding of the confidential nature of customer information and financial data with demonstrated ability to maintain appropriate security protocols
  • Safety Awareness: Knowledge of company safety requirements and regulations with demonstrated ability to work safely in office and field environments

Communication & Interpersonal Skills
  • Customer Service Excellence: Proven ability to provide quality service to both internal and external customers with focus on first-call resolution and customer satisfaction
  • Written Communication: Strong written communication skills including ability to document account actions, prepare correspondence, and create clear, professional reports
  • Verbal Communication: Excellent oral communication skills for handling customer calls, participating in team meetings, and collaborating with stakeholders
  • Feedback Management: Ability to give and receive positive and constructive feedback in a professional manner that promotes continuous improvement

Problem-Solving & Analytical Abilities
  • Critical Thinking: Demonstrated problem-solving skills with ability to analyze complex billing scenarios and determine appropriate resolution strategies
  • Decision-Making: Ability to exercise good judgment when making decisions within established guidelines and escalate appropriately when situations exceed authority levels
  • Process Improvement: Capability to identify inefficiencies and suggest process enhancements to improve accuracy and customer experience

Work Style & Personal Attributes
  • Time Management: Excellent time management and personal organizational skills with ability to prioritize multiple tasks and meet deadlines consistently
  • Adaptability: Flexibility to accept and adjust to changing priorities, short timelines, and evolving procedures while maintaining quality standards
  • Independence: Ability to operate with minimal supervision while knowing when to seek guidance or escalate issues
  • Attention to Detail: Meticulous attention to detail when processing financial transactions and maintaining customer records
  • Continuous Learning: Commitment to staying current with system updates, regulatory changes, and industry best practices

Working Conditions
  • Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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About Duke Energy

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Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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