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Medical Receptionist Jobs in Springfield, MA (NOW HIRING)

Trinity Health

Medical Receptionist - OBGYN

Springfield, MA · On-site

$16.50 - $20/hr

Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred * Excellent keyboard skills. Requires proficiency in a Windows based ...

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Medical Receptionist information

See Springfield, MA salary details

$11

$17

$23

How much do medical receptionist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for medical receptionist in Springfield, MA is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.18 per hour, depending on experience, location, and employer.

What are the duties of a medical receptionist?

Medical Receptionists are the front desk workers at doctor’s offices, clinics, hospitals, and other health care facilities. They are responsible for checking in patients, ensuring health insurance and all information is updated, scheduling appointments, answering questions, and handling co-pays and billing. In addition to managing patient check-ins, they are also responsible for filing and organizing patient documentation.

What are the key skills and qualifications needed to thrive as a medical receptionist, and why are they important?

To thrive as a Medical Receptionist, you need organizational skills, attention to detail, and familiarity with medical terminology, typically supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, scheduling software, and telephone systems is commonly required. Outstanding interpersonal skills, professionalism, and the ability to multitask help you excel when interacting with patients and medical staff. These competencies ensure efficient office operations, positive patient experiences, and effective communication within a healthcare environment.

What all does a medical receptionist do?

A medical receptionist manages patient appointments, answers phone calls, verifies patient information, and maintains medical records. They also handle billing, insurance documentation, and coordinate communication between patients and healthcare providers, often using electronic health record (EHR) systems.

What do I need to become a medical receptionist?

To become a medical receptionist, you typically need a high school diploma or equivalent, strong communication and organizational skills, and proficiency with office software and medical billing systems. Some employers may prefer previous experience in healthcare or customer service, and certification in medical office administration can be beneficial.

What is a medical receptionist?

Medical receptionists are the first point of contact for patients at healthcare facilities such as clinics, hospitals, and doctors' offices. They greet patients, schedule appointments, answer phone calls, and manage patient records. In addition to administrative duties, medical receptionists often assist with basic patient inquiries and help ensure the smooth operation of the front desk. Their role is essential in providing a welcoming and organized environment for both patients and healthcare staff.

How to pass a medical receptionist interview?

To pass a medical receptionist interview, demonstrate strong communication skills, familiarity with medical office procedures, and proficiency in scheduling and electronic health record systems. Prepare by reviewing common interview questions, highlighting your organizational abilities, and showcasing your ability to handle patient interactions professionally.

What are common challenges faced by medical receptionists, and how can they be managed?

Medical receptionists often encounter high patient volumes, frequent interruptions, and the need to juggle multiple tasks such as scheduling, billing, and handling sensitive information. Staying organized and maintaining clear communication with both patients and healthcare providers are essential for managing these challenges. Many clinics offer training on electronic health record (EHR) systems and front-desk procedures, which can help new hires adapt quickly. Building strong teamwork with clinical staff also ensures a smoother workflow and better patient experience.

What is the difference between Medical Receptionist vs Medical Assistant?

AspectMedical ReceptionistMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationPost-secondary education; certification often preferred
Work EnvironmentFront desk, administrative area in clinics or hospitalsClinical setting, assisting with patient care and procedures
Job DutiesScheduling appointments, answering phones, patient check-in/outTaking vital signs, preparing patients for exams, assisting providers

While both roles work in healthcare settings, Medical Receptionists focus on administrative tasks at the front desk, whereas Medical Assistants perform clinical duties to support patient care. Both roles require strong communication skills and familiarity with medical environments, but Medical Assistants typically need additional clinical training and certification.

More about Medical Receptionist jobs
What are the most commonly searched types of Medical Receptionist jobs in Springfield, MA? The most popular types of Medical Receptionist jobs in Springfield, MA are:
What are popular job titles related to Medical Receptionist jobs in Springfield, MA? For Medical Receptionist jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Medical Receptionist jobs in Springfield, MA look for? The top searched job categories for Medical Receptionist jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Medical Receptionist jobs? Cities near Springfield, MA with the most Medical Receptionist job openings:
Medical Receptionist jobs near you
Infographic showing various Medical Receptionist job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,767 per year, or $17.7 per hour.

Medical Receptionist 2 - Hartford County

Connecticut Children's

Hartford, CT • On-site

$16.75 - $20.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Connecticut Children's Medical Center rating

7.7

Company rating: 7.7 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

221st of 1,054 rated hospitals

Job description

Job Title

Administrative Support Coordinator

Job Description

Under general supervision, coordinates and performs a variety of administrative, medical secretarial and/or operational support duties for a specified physician practice/office or clinical care center. Cross-trained in both front and back office job functions and fills-in for any position as directed by Office Manager. Utilizes some judgement to interpret departmental policy to resolve routine to complex inquiries or problems. May also complete charge entry, batch bills on a daily basis, and the resolve a variety of related data/information issues. Prepares a wide range of documents; composes, edits and proofreads correspondence & reports; creates and maintains spreadsheets; maintains databases and produces reports; establishes and maintains filing systems. Edits and proofreads documents to ensure accuracy. Duties require a range of skills, working knowledge of practice/office routines, an understanding of the organization, programs, billing procedures and terminology related to the physician practice/office. Reports to an Office Manager.

Responsibilities

Answer telephone and triage calls for the practice/office. Schedule appointments via telephone or in-person and makes calls to confirm appointments. Creates and inputs department/provider schedules. May schedule/coordinate appointments with other areas of the hospital. Enters routine to complex patient charges into billing system for physician or care provider visits, according to protocol. May batch and verify patient-related documents & bills for accuracy, according to protocol. May perform a variety of administrative functions as directed by manager: coordinate travel and prepares reimbursement requests, coordinate and schedule appointments, interviews, and/or meetings for physician(s) or care provider(s); exercises discretion and judgement to coordinate calendars for multiple individuals, care providers or groups. Responsible for maintaining the inventory/orders for office supplies for the back office staff. Produce routine to complex documents, correspondence, reports utilizing multi-functional computer skills. May be required to transcribe information. Complete other related job duties as required. May develop, adjust and ensure implementation of operational procedures within the department, shifting work flow among support staff when necessary. May participate in training of office staff. Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice.

Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CCMC STANDARDS.

Special Considerations: Under CCSG, this role will entail planned flex time which includes flexing to other work locations including to the satellite locations and/or flexing schedules to include evenings as well as weekends.

Qualifications

Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required. Experience Required: 2 years experience as a Medical Assistant/Medical Receptionist in a Physician/Medical/hospital setting or 2 years administrative, general receptionist and/or direct customer service related experience

Education/Experience Preferred: Associates Degree EPIC or other EHR experience KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Knowledge of: Medical billing procedures, medical insurance claims procedures, and documentation required by third party payors Scheduling and/or patient records or billing software such as IDX or SMS is preferred Medical terminology Data management techniques General math and accounting procedures Skills: Intermediate word processing, spreadsheet and data entry skills required; intermediate to advanced skill IDX preferred Skill in use of operating basic office equipment (eg. copier, fax, calculator, multi-function telephone) Good communication, organizational and interpersonal skills. May require transcription skills. Ability to: Maintain confidentiality of records and information Verify data input and correct errors Communicate effectively both orally and in writing Gather, review and compile information and prepare reports, often with deadlines Focus on customer needs and follow through to meet needs Understand and apply knowledge of department/organizational policies & procedures and resolve routine to complex problems Make administrative/procedural judgements Function in a fast-paced environment with strong attention to detail Be flexible and fill-in for multiple positions within the department

Job Info

  • Job Identification 2630
  • Job Category Admin. & Ops. Support
  • Locations 100 Retreat Avenue, Hartford, CT, 06106, US (On-site)
  • Scheduled Days and Hours Mon-Fri; shift varies between 7:30 AM-5:30 PM

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