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Medical Reception Jobs in Springfield, MA (NOW HIRING)

Checkwriters

Reception and Mail Room Team

Northampton, MA · On-site

$15.75 - $20.75/hr

We are looking for someone to join our dynamic reception and mail room team! This is a part-time in-office position at our Northampton, MA location. Checkwriters is a payroll and HR services company ...

Checkwriters

Reception and Mail Room Team

Northampton, MA · On-site

$15.75 - $20.75/hr

We are looking for someone to join our dynamic reception and mail room team! This is a part-time in-office position at our Northampton, MA location. Checkwriters is a payroll and HR services company ...

CheckWriters

Reception and Mail Room Team

Northampton, MA · On-site

$19 - $22/hr

We are looking for someone to join our dynamic reception and mail room team! This is a part-time in-office position at our Northampton, MA location. Checkwriters is a payroll and HR services company ...

Valley Health Systems

Secretary

Holyoke, MA · On-site

$17.86 - $21.56/hr

Previous experience in a medical/clinical front office or reception role. * Solid working knowledge of health insurance verification and billing practices. * Basic technical aptitude or willingness ...

Valley Health Systems

Secretary

Holyoke, MA · On-site

$17.86 - $21.56/hr

Previous experience in a medical/clinical front office or reception role. * Solid working knowledge of health insurance verification and billing practices. * Basic technical aptitude or willingness ...

Gohealthuc

Medical Assistant - Sign On Bonus $3,500

Granby, CT · On-site

$18.25 - $23.25/hr

Medical, Dental, Vision, 401k matching * Employeeassistanceand wellness programs including a strong ... Ensure reception is well maintained * Conduct courtesycall-backsfor patient follow-up. * Perform ...

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Medical Reception information

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How much do medical reception jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for medical reception in Springfield, MA is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $19.18 per hour, depending on experience, location, and employer.

What is a medical receptionist?

Medical receptionists are administrative professionals who serve as the first point of contact for patients in healthcare settings such as clinics, hospitals, or private practices. They are responsible for greeting patients, scheduling appointments, answering phones, verifying insurance information, and maintaining patient records. Their role is crucial for ensuring smooth communication between patients and healthcare staff, as well as for keeping the front office organized and efficient.

What skills and qualifications are needed to be a medical receptionist?

To thrive as a Medical Receptionist, you need strong organizational skills, attention to detail, and a basic understanding of medical terminology, usually supported by a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and appointment scheduling tools is typically required. Excellent communication, customer service, and multitasking abilities help in creating a welcoming environment and efficiently managing patient inquiries. These skills ensure smooth front-desk operations, accurate patient data handling, and a positive experience for both patients and healthcare staff.

What are common challenges faced by medical receptionists, and how can they be managed?

Medical receptionists often handle a high volume of phone calls, manage patient check-ins, and coordinate appointment scheduling—all while maintaining a friendly and professional demeanor. Balancing these tasks during busy periods can be challenging, especially when dealing with urgent patient needs or difficult situations. Strong organizational skills, effective use of practice management software, and clear communication with medical staff can help manage these challenges. Many clinics also provide training and support to help receptionists develop problem-solving strategies and stay efficient under pressure.

What is the difference between Medical Reception vs Medical Assistant?

AspectMedical ReceptionMedical Assistant
CredentialsHigh school diploma, possibly certification in medical receptionHigh school diploma, certification or diploma in medical assisting
Work EnvironmentFront desk, administrative area in clinics or hospitalsClinical setting, assisting with patient care and procedures
Job DutiesScheduling appointments, patient check-in, billingTaking vital signs, preparing patients, assisting with exams

Medical Receptionists primarily handle administrative tasks at the front desk, while Medical Assistants perform clinical duties alongside administrative responsibilities. Both roles are essential in healthcare settings, but Medical Assistants have more direct patient care responsibilities.

How do I become a medical receptionist?

To become a medical receptionist, you typically need a high school diploma or equivalent and strong communication and organizational skills. Many employers prefer candidates with experience in customer service or familiarity with medical office software; some roles may require certification in medical administration. On-the-job training is common, and familiarity with electronic health records (EHR) systems is often beneficial.

Is medical reception a good career?

Medical reception is a stable career that involves managing patient appointments, insurance, and administrative tasks in healthcare settings. It often requires strong communication skills, attention to detail, and familiarity with medical software. The role can offer regular hours and opportunities for advancement within healthcare administration.

What does a medical receptionist do?

A medical receptionist is responsible for greeting patients, scheduling appointments, managing patient records, and handling phone calls and administrative tasks in a healthcare setting. They often use electronic health record (EHR) systems and must have good communication and organizational skills.

What are popular job titles related to Medical Reception jobs in Springfield, MA?

For Medical Reception jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Medical Reception jobs in Springfield, MA look for?

The top searched job categories for Medical Reception jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Medical Reception jobs?

Cities near Springfield, MA with the most Medical Reception job openings:

Medical Reception jobs near you
Infographic showing various Medical Reception job openings in Springfield, MA as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,704 per year, or $17.6 per hour.

Reception Coordinator

Valley Medical Group

Easthampton, MA • On-site

$49K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Key responsibilities

  • Supervise and oversee the daily operations of the reception department in the assigned health center.

  • Supervise and directly oversee the reception staff, including recruitment and performance monitoring.

  • Ensure compliance with HIPPAA and confidentiality laws.

Job description

 

Thank you for expressing your interest in pursuing a career with Valley Medical Group. We are a provider-owned, multi-specialty group. We proudly serve a diverse community of over 55,000 patients at four locations throughout the Pioneer Valley.

Valley Medical Group is looking for a Reception Coordinator to join our reception team and work in our Easthampton Health Center. If you are looking for a dynamic environment, this is your opportunity! 

Position: Reception Coordinator 

Location: Easthampton, MA

Hours:  40 hours, Monday-Friday generally between 8:00am - 5:00pm. Hours will vary depending on department needs. Exact schedule to be discussed at time of interview.

Reporting directly to the Health Center Manager, the Reception Coordinator supervises and oversees the daily operations of the reception department in assigned health center and directly supervises the reception staff.

Job Responsibilities:

  • Direct supervision of reception staff. Oversees staff recruitment and retention. 
  • Ensures regulatory compliance with HIPPAA and Confidentiality laws.
  • Monitors staff performance using established benchmarks. 
  • Identify opportunities for process improvement and work with management team to plan and implement. 

Required Qualifications: 

  • Associate degree in health or business administration (or equivalent experience)
  • Prior supervisor experience

Additional Preferred Qualifications:

  • 3 – 5 years of experience in providing medical support services

 

If you do not meet all of the preferred qualifications, we strongly encourage you to apply and/ or inquire. We often have multiple open positions and could consider you for another opportunity with our organization.

Valley Medical Group offers: 

  • Medical, Dental & Vision Plans
  • 401(k) Plan with Company Match
  • Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Generous Paid Time Off, Beginning at 17 Days per Year for New Fulltime Employees
  • 7 Paid Holidays
  • Additional Time Off for Public Service
  • Company-Paid Long-Term Disability Insurance
  • Company-Paid Life Insurance 
  • Voluntary Life, Accident and Critical Illness Insurance Options
  • Company Wellness Program 
  • Employee Assistance Program (EAP)
  • Employee Referral Program
  • Legal Plan insurance 
  • Pet insurance
  • Free On-Site Parking


We Value Employee Engagement and Inclusive Practices

Valley Medical Group (VMG) seeks to recruit, develop, and retain the most qualified workforce from a diverse candidate pool. We strive for every VMG staff person and provider to feel valued and be treated fairly, respectfully, and with dignity. We expect our employees to conduct themselves in a professional manner that promotes equal opportunity and prohibits unlawful discriminatory practices, including bias and harassment. 

Fostering inclusion and belonging among our employees is critical to our success in providing high-quality patient care rooted in evidence-based practices and health equity. We have several initiatives that prioritize the employee experience, from an annual assessment of employee engagement to staff recognition events, various feedback mechanisms, and committees that promote an inclusive workplace.