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Medical Receptionist Jobs in Springfield, MA (NOW HIRING)

UnitedHealth Group

Medical Receptionist

Manchester, CT · On-site

$16.15 - $28.80/hr

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team. This position will support the care ...

UnitedHealth Group

Medical Receptionist

Manchester, CT · On-site

$16.15 - $28.80/hr

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team. This position will support the care ...

UnitedHealth Group

Medical Receptionist

Manchester, CT · On-site

$16.15 - $28.80/hr

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team. This position will support the care ...

ConvenientMD

Medical Receptionist

Ludlow, MA

$17.25 - $21/hr

The Opportunity As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible ...

ConvenientMD

Medical Receptionist

Ludlow, MA · On-site

$17.25 - $21/hr

The Opportunity As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible ...

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All JobsMedical Receptionist JobsMedical Receptionist Jobs in Springfield, MA

Medical Receptionist information

See Springfield, MA salary details

$10

$17

$22

How much do medical receptionist jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for medical receptionist in Springfield, MA is $17.24, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.70 per hour, depending on experience, location, and employer.

What are the duties of a medical receptionist?

Medical Receptionists are the front desk workers at doctor’s offices, clinics, hospitals, and other health care facilities. They are responsible for checking in patients, ensuring health insurance and all information is updated, scheduling appointments, answering questions, and handling co-pays and billing. In addition to managing patient check-ins, they are also responsible for filing and organizing patient documentation.

What are the key skills and qualifications needed to thrive as a medical receptionist, and why are they important?

To thrive as a Medical Receptionist, you need organizational skills, attention to detail, and familiarity with medical terminology, typically supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, scheduling software, and telephone systems is commonly required. Outstanding interpersonal skills, professionalism, and the ability to multitask help you excel when interacting with patients and medical staff. These competencies ensure efficient office operations, positive patient experiences, and effective communication within a healthcare environment.

What all does a medical receptionist do?

A medical receptionist manages patient appointments, answers phone calls, verifies patient information, and maintains medical records. They also handle billing, insurance documentation, and coordinate communication between patients and healthcare providers, often using electronic health record (EHR) systems.

What do I need to become a medical receptionist?

To become a medical receptionist, you typically need a high school diploma or equivalent, strong communication and organizational skills, and proficiency with office software and medical billing systems. Some employers may prefer previous experience in healthcare or customer service, and certification in medical office administration can be beneficial.

What is a medical receptionist?

Medical receptionists are the first point of contact for patients at healthcare facilities such as clinics, hospitals, and doctors' offices. They greet patients, schedule appointments, answer phone calls, and manage patient records. In addition to administrative duties, medical receptionists often assist with basic patient inquiries and help ensure the smooth operation of the front desk. Their role is essential in providing a welcoming and organized environment for both patients and healthcare staff.

How to pass a medical receptionist interview?

To pass a medical receptionist interview, demonstrate strong communication skills, familiarity with medical office procedures, and proficiency in scheduling and electronic health record systems. Prepare by reviewing common interview questions, highlighting your organizational abilities, and showcasing your ability to handle patient interactions professionally.

What are common challenges faced by medical receptionists, and how can they be managed?

Medical receptionists often encounter high patient volumes, frequent interruptions, and the need to juggle multiple tasks such as scheduling, billing, and handling sensitive information. Staying organized and maintaining clear communication with both patients and healthcare providers are essential for managing these challenges. Many clinics offer training on electronic health record (EHR) systems and front-desk procedures, which can help new hires adapt quickly. Building strong teamwork with clinical staff also ensures a smoother workflow and better patient experience.

What is the difference between Medical Receptionist vs Medical Assistant?

AspectMedical ReceptionistMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationPost-secondary education; certification often preferred
Work EnvironmentFront desk, administrative area in clinics or hospitalsClinical setting, assisting with patient care and procedures
Job DutiesScheduling appointments, answering phones, patient check-in/outTaking vital signs, preparing patients for exams, assisting providers

While both roles work in healthcare settings, Medical Receptionists focus on administrative tasks at the front desk, whereas Medical Assistants perform clinical duties to support patient care. Both roles require strong communication skills and familiarity with medical environments, but Medical Assistants typically need additional clinical training and certification.

More about Medical Receptionist jobs
What are the most commonly searched types of Medical Receptionist jobs in Springfield, MA? The most popular types of Medical Receptionist jobs in Springfield, MA are:
What are popular job titles related to Medical Receptionist jobs in Springfield, MA? For Medical Receptionist jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Medical Receptionist jobs in Springfield, MA look for? The top searched job categories for Medical Receptionist jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Medical Receptionist jobs? Cities near Springfield, MA with the most Medical Receptionist job openings:
Medical Receptionist jobs near you
Infographic showing various Medical Receptionist job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,849 per year, or $17.2 per hour.

Medical Receptionist

UnitedHealth Group

Manchester, CT • On-site

$16.15 - $28.80/hr

Full-time

Retirement

Re-posted 6 days ago

UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

186th of 887 rated healthcare providers

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows.

May be asked to float to local practices in the region for coverage depending on business need.

Schedule: Full time 40 hours, Monday - Friday, will be working an 8 hour shift between the business hours of 7:30AM-6PM, with Saturday rotations 1x per quarter, 8AM-12PM. Schedule to be determined by a manager upon hire.

Location: 515 West Middle Turnpike, Manchester, CT

Primary Responsibilities:

  • Conduct check-in and check-out process

  • Answer incoming calls and use EHR to document details of patient inquiries

  • Conduct outreach to patients requiring appointments or service follow-up

  • Schedule appointments using standard scheduling protocols

  • Manage administrative in-basket pools and work queues

  • Scan documents into the EHR per standard protocols

  • Balance payments and prepare deposits

  • Protect patients' rights by maintaining confidentiality of medical, personal, and financial information

  • Provide coverage at other ProHealth locations on an ad hoc basis

  • Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

  • High School Diploma/GED 
  • 1 year of receptionist or customer service experience
  • Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications:

  • Experience working in a primary care setting
  • Experience working with Epic
     

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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