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Sales Operations Administrator Location: Onsite – Pleasanton, California Reporting to: Sales Ops

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting‑edge solutions, and a security‑first mindset. We provide end‑to‑end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future‑ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long‑term impact.

Our approach is innovation‑led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real‑world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

Overview

We are looking for a motivated and detail‑oriented Sales Operations Administrator to join our growing team. This entry‑level role is a unique opportunity to build a career at the intersection of partner relationship management, program compliance, marketing operations, and event coordination. Reporting to the Director of Business Development you will play a key supporting role in ensuring our partner ecosystem runs smoothly and our clients receive exceptional support. This is a full‑time, in‑office position.

Key Responsibilities Partner Liaison & Relationship Support

• Serve as a day‑to‑day point of contact for partner inquiries, ensuring timely and professional communication
• Maintain and update partner contact databases, account records, and program enrollment statuses
• Coordinate partner onboarding activities and help new partners navigate program resources
• Assist the sales team with partner communications, meeting scheduling, and follow‑up documentation

Partner Program Compliance

• Monitor partner program participation and track compliance with program requirements and tier obligations
• Maintain accurate records of partner certifications, agreements, and renewal timelines
• Flag compliance gaps and assist in preparing reports for leadership review
• Support the development and maintenance of internal compliance tracking tools and dashboards

Marketing Development Funds (MDF) Management

• Process and track MDF requests, approvals, and reimbursements in accordance with program guidelines
• Maintain accurate documentation of MDF activities, receipts, and proof of performance
• Liaise between partners and internal finance/marketing teams to ensure timely fund disbursement
• Assist in preparing MDF utilization summaries and budget reporting

Partner Rebate Management & Reconciliation

• Track and manage partner rebate programs, ensuring accurate calculation and timely processing of rebate payouts
• Reconcile rebate claims against purchase data, resolving discrepancies in coordination with finance and partner teams
• Maintain detailed rebate records including eligibility criteria, accrual schedules, and payment history
• Prepare rebate reporting summaries for leadership, highlighting trends, outstanding balances, and program performance
• Communicate rebate status updates to partners and respond to related inquiries in a timely manner
• Coordinate logistics for partner events, webinars, training sessions, and co‑marketing activities
• Manage event registration, communications, and post‑event follow‑up actions
• Collaborate with marketing and sales teams to align event calendars with program goals
• Track event ROI and compile recap reports for stakeholders

Experience & Qualifications Required

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field — or equivalent work experience
• Strong organizational skills with exceptional attention to detail
• Clear written and verbal communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and/or Google Workspace
• Ability to manage multiple tasks simultaneously and meet deadlines in a fast‑paced environment
• Collaborative team player with a proactive, solution‑oriented mindset

Preferred

• 1–2 years of experience in an administrative, operations, or customer‑facing support role
• Exposure to partner programs, channel sales, or vendor management
• Experience with CRM platforms (e.g., Salesforce, HubSpot) or project management tools
• Familiarity with MDF processes or co‑op marketing programs

What You’ll Gain

• Competitive annual salary of $70,000 – $85,000 depending on experience
• Full‑time, in‑office role with direct access to leadership and cross‑functional teams
• Mentorship from experienced Client Success Operations leadership
• Hands‑on exposure to channel partner programs, MDF, and event marketing
• Opportunity to grow into broader Sales Operations or Business Development roles
• Collaborative, growth‑oriented team environment

Compensation

• Full-Time, Exempt
• $70,000-$85,000/year, DOE

Benefits

• Health Coverage – Medical, Dental & Vision
• FSA Health and Dependent Care available
• 401(k) Plan
• Unlimited Paid Time Off (PTO)
• Observed Holidays Paid
• Cell Phone Allowance
• Collaborative, growth‑driven culture

Candidates must be U.S. Citizens or Permanent Residents. We are unable to provide sponsorship at this time.

Employment is contingent upon the successful completion of a background check and reference verification. All applicants must be authorized to work in the United States on a full‑time basis.