2

Manager Technical Support Engineer Remote Jobs (NOW HIRING)

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Overview Remote Global - Non U.S. Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer ...

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Knowledge of hardware troubleshooting, networking, and IT product management. * Experience with ... Remote work is not an option. * The position is available immediately. We may use artificial ...

Technical Support Engineer

CA · Remote

$109K - $164K/yr

What you'll do The BFT2 Technical Services Engineer will provide customer, production, and ... management, IA, and technical publications. The day-to-day As a team member your remote support ...

New

Technical Support Engineer

Carlsbad, CA · On-site +1

$109K - $164K/yr

What you'll do The BFT2 Technical Services Engineer will provide customer, production, and ... management, IA, and technical publications. The day-to-day As a team member your remote support ...

New

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Prioritize and manage several open issues at one time * Properly escalate unresolved issues to ... Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer * BA ...

Remote in North America, PST or EST hours. We need real overlap with both coasts and with our ... must per-se * technical support * you have done deeply technical support at a dev tools ...

Payment processing that is integrated with the veterinary practice management software We are a ... Competitive base salary ranging from $110,000 - $120,000 Scratch is a remote-first company, giving ...

$69K - $158K/yr

Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical ... The client's engineering team is responsible for managing the network, maintaining an Authority to ...

You're comfortable working independently, managing competing priorities, and collaborating with ... Day-to-day, you will: • Provide remote technical support to customers, diagnosing and resolving ...

Showing results 21-40

Manager Technical Support Engineer Remote information

See salary details

$37.5K

$79K

$119.5K

How much do manager technical support engineer remote jobs pay per year?

As of Aug 29, 2026, the average yearly pay for manager technical support engineer remote in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a manager technical support engineer do in a remote role?

A Manager Technical Support Engineer in a remote role oversees a team of technical support engineers who assist customers with troubleshooting and resolving technical issues. They are responsible for ensuring high-quality customer service, managing team performance, and developing processes to improve support efficiency. This role often involves collaborating with other departments, mentoring team members, and handling escalated technical problems. Working remotely, they use digital tools to communicate, monitor metrics, and maintain team cohesion.

How does a manager technical support engineer facilitate collaboration between support teams and engineering departments in a remote work environment?

As a Manager Technical Support Engineer working remotely, you play a crucial role in bridging the gap between customer support teams and engineering departments. This typically involves leading regular virtual meetings, streamlining communication through ticketing systems, and ensuring timely escalation of technical issues. You'll also coordinate cross-functional projects, provide clear documentation of customer feedback, and foster a culture of transparency to resolve complex technical problems efficiently. Strong collaboration skills and proactive communication are essential to ensure alignment and maintain high service standards across geographically dispersed teams.

What are the key skills and qualifications needed to thrive as a manager technical support engineer remote, and why are they important?

To thrive as a Manager Technical Support Engineer (Remote), you need deep technical expertise in troubleshooting, leadership experience, and a relevant degree such as in computer science or engineering. Familiarity with ticketing systems (like Zendesk or Jira), remote collaboration tools, and IT certifications (such as ITIL or CompTIA) are commonly required. Strong communication, problem-solving, and team management skills set outstanding candidates apart in this role. These competencies ensure efficient support delivery, high customer satisfaction, and effective remote team coordination.

What is the difference between Manager Technical Support Engineer Remote vs Technical Support Engineer?

AspectManager Technical Support Engineer RemoteTechnical Support Engineer
CredentialsBachelor's degree, technical certifications, leadership experienceTechnical certifications, relevant technical skills
Work EnvironmentRemote team management, strategic planningRemote or on-site customer support, troubleshooting
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesProvides technical assistance, resolves customer issues

The main difference is that the Manager Technical Support Engineer Remote focuses on team leadership and strategic oversight, while the Technical Support Engineer primarily handles direct customer support and troubleshooting. Both roles require technical expertise, but the manager role adds leadership and management responsibilities.

What cities are hiring for Manager Technical Support Engineer Remote jobs?

Cities with the most Manager Technical Support Engineer Remote job openings:

What are the most commonly searched types of Technical Support Engineer Remote jobs?

The most popular types of Technical Support Engineer Remote jobs are:

What states have the most Manager Technical Support Engineer Remote jobs?

States with the most job openings for Manager Technical Support Engineer Remote jobs include:

Full-time

Posted 16 days ago


Job description

Technical Support Engineer
Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.
Key Responsibilities
  • Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
  • Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
  • Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
  • Consistently meet customer communication targets 95% of the time, ensuring timely updates.

Skills
  • Experience in technical aptitude
  • Experience in conflict resolution

  • Apply
  • View All Jobs