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Manager Soft Services Jobs (NOW HIRING)

ASML

Manager Soft Services

San Diego, CA · On-site

Introduction to the job The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus . The role ensures a high-quality, safe ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX · On-site

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX · On-site

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Compass Group

SOFT SERVICES MANAGER

Houston, TX

SOFT SERVICES MANAGER ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association ...

Amentum

Soft Service Coordinator

Chandler, AZ · On-site

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

Pae

Soft Service Coordinator

Chandler, AZ

$19.50 - $24.50/hr

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial ...

Workspire

Service Line Manager - Soft Crafts

Dallas, TX

$180K - $250K/yr

... services organization seeking a senior leader to oversee and grow its Soft Crafts service line ... Manage and mentor Project Managers, Superintendents, Foremen, and field teams * Coordinate ...

Bernick's

Sales Manager - Soft Drink

Saint Cloud, MN · On-site

$80K - $110K/yr

We service locations in greater MN and western WI. Job Summary: The Soft Drink Sales Manager is responsible for leading and developing a sales team to drive volume growth, market share, and customer ...

CBRE

Soft Services Manager onsite in Elkton, VA

Elkton, VA · On-site

$100K - $105K/yr

Will coordinate Soft Services Facilities work at this site including garments, janitorial, pest control, waste management, etc. * Align with all applicable codes, regulations, governmental agency ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD · On-site

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior on-site leader responsible for the ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior onsite leader responsible for the ...

Compass Group

RESIDENT DISTRICT MANAGER

Gaithersburg, MD · On-site

$140K - $150K/yr

Job Summary Resident District Manager Workplace Experience & Soft Services - Single Point of Contact (SPOC) The Resident District Manager (RDM) serves as the senior on‑site leader responsible for ...

Compass Group

JANITORIAL MANAGER

Stamford, CT · On-site

$80K - $87K/yr

Key Responsibilities Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements. Oversee contracted service providers (e.g., cleaning ...

Compass Group

JANITORIAL MANAGER

Groton, CT · On-site

$80K - $87K/yr

Key Responsibilities • Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements. • Oversee contracted service providers (e.g., cleaning ...

Compass Group

JANITORIAL MANAGER

Stamford, CT · On-site

$80K - $87K/yr

Key Responsibilities • Manage day-to-day soft services operations to meet service levels, stakeholder expectations, and budget requirements. • Oversee contracted service providers (e.g., cleaning ...

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How much do manager soft services jobs pay per year?

As of Jun 18, 2026, the average yearly pay for manager soft services in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are Manager Soft Services?

A Manager Soft Services oversees non-technical facilities management services, such as cleaning, catering, security, waste management, and front-of-house operations within a building or organization. Their main responsibility is to ensure these services run smoothly, efficiently, and to a high standard, contributing to a safe and pleasant environment for staff and visitors. They coordinate teams, manage contracts, monitor service quality, and often handle budgets related to these operations. Strong organizational and leadership skills are important in this role, as is the ability to respond flexibly to changing needs.

What is the difference between Manager Soft Services vs Facility Supervisor?

AspectManager Soft ServicesFacility Supervisor
CredentialsRelevant certifications in soft services, facilities managementOften similar certifications, focus on operational skills
Work EnvironmentOversees multiple soft service functions across facilitiesManages daily operations at specific sites
Employer & IndustryCommon in facilities management, hospitality, corporate sectorsTypically in building management, maintenance firms
Search & Comparison IntentFocuses on managerial responsibilities in soft servicesMore operational, site-specific role

The Manager Soft Services role involves overseeing multiple soft service functions like cleaning, catering, and security across various facilities, requiring strategic planning and management skills. In contrast, a Facility Supervisor handles daily operational tasks at specific sites, focusing on immediate service delivery. Both roles share similar credentials but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a Manager Soft Services, and why are they important?

To thrive as a Manager Soft Services, you need expertise in facilities management, service delivery, and budget control, often supported by a relevant degree or facilities management certification. Familiarity with CAFM (Computer-Aided Facilities Management) systems, contract management software, and health and safety regulations is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage teams and client relationships. These skills ensure efficient operations, high service standards, and client satisfaction in diverse facilities environments.

What are some common challenges faced by a Manager Soft Services and how can they be addressed?

A Manager Soft Services often encounters challenges such as balancing diverse stakeholder expectations, managing large teams across multiple service areas (like cleaning, catering, and security), and ensuring consistent service quality. Addressing these challenges requires strong communication skills, effective team leadership, and a proactive approach to problem-solving. Regular training, clear performance metrics, and fostering open communication channels with both clients and team members can help maintain high standards and quickly resolve any issues that arise.
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Manager Soft Services jobs near you
Manager Soft Services

Manager Soft Services

ASML

San Diego, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

ASML rating

9.3

Company rating: 9.3 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

9th of 418 rated machine equipment manufacturers

Job description

Introduction to the job
The Soft Services Manager leads all Soft Services, Officing, and Activity-Based Working (ABW) operations for the ASML San Diego campus. The role ensures a high-quality, safe, sustainable, and user-centric workplace experience across four buildings (SD4, SD6, SD9), supporting productivity, business continuity, and employee well-being.
Role and responsibilities
Management of Café/food services, break rooms, convenience centers, office supplies, mother's & recharge rooms, gym/fitness services, meeting & event support, workplace support, cleaning programs, IFM soft services contract, ABW, officing operations, logistics, and campus clean-up programs
KEY ACCOUNTABILITIES & RESPONSIBILITIES
1. Soft Services Strategy & Daily Operations
  • Lead all soft service operations across San Diego, including, but not limited to:
    cleanroom, industrial, and office cleaning, café/food programs, pantries & break rooms, convenience centers, micro-kitchens, fitness/gym amenities, mailroom, landscaping, waste & recycling, mobility services, reception, hospitality, lockers, and wellness rooms.
  • Maintain availability, cleanliness, equipment uptime, replenishment processes, and consistent service standards across all employee-facing amenities.
  • Integrate well-being, user experience, sustainability, safety, and accessibility into service design and delivery.

2. IFM Soft Services Contract Ownership
  • Serve as the Contract Owner for the Integrated Facilities Management (IFM) Soft Services scope.
  • Oversee service delivery, performance management, compliance, KPIs, and monthly/quarterly business reviews.
  • Lead contract changes, service adjustments, scope expansions, and financial governance.
  • Ensure the IFM partner delivers consistent staffing levels, training, performance management, and customer satisfaction standards.

3. Budget & Financial Management
  • Own and manage the IFM soft services OPEX budget, including forecasting, cost allocation, and consumption analysis.
  • Review vendor financial proposals, contract renewals, pricing updates, and cost-saving opportunities.
  • Ensure cost transparency and alignment with CRE financial governance.

4. Officing & Activity-Based Working (ABW) Leadership
  • Serve as the business owner for officing and Activity-Based Working (ABW) operations for the San Diego campus.
  • Define, maintain, and govern ABW standards, policies, and ways of working, ensuring consistency and alignment with ASML workplace principles.
  • Lead seat allocation models, occupancy analytics, and utilization insights to support effective space use and informed decision-making.
  • Provide guidance and enablement to teams on ABW expectations, including onboarding, communications, training, and change management.
  • Partner closely with Space Planning to maintain seating strategies, adjacency planning, and alignment with evolving business needs.

5. Food Program & Café Performance
  • Oversee café operations, including menu development, pricing, hygiene, HACCP compliance, hours of operation, and quality.
  • Manage daily café service performance, customer experience, safety, and partnership with the food vendor.
  • Support catering for meetings, leadership visits, events, and large onsite gatherings.

6. Cleanliness, Events, Meetings & Campus Experience
  • Lead daily cleaning programs, specialty cleaning, and campus-wide deep cleans / clean-up drives.
  • Govern cleaning standards in labs, offices, break rooms, amenities, and high-traffic areas.
  • Manage meeting & event support:
    • room set-ups
    • furniture configuration
    • hospitality coordination
    • AV/IT coordination (with IT)
    • breakdown/reset
  • Support internal events such as all-hands, team meetings, visitor delegations, customer demos, and training sessions.

7. Convenience Center, Supplies & Consumables Management
  • Own operations of all convenience centers (e.g., supply stations, office consumables, pantry supplies).
  • Ensure uninterrupted availability of:
    • office supplies
    • break room consumables
    • cleaning consumables
    • printing supplies
    • coffee/water/sanitation items
  • Manage consumption analytics and vendor delivery cycles.

8. Workplace Experience & Stakeholder Management
  • Serve as the primary point of contact for all workplace experience matters.
  • Resolve escalations promptly and maintain business continuity.
  • Partner with HR, IT, Security, QEHS, Manufacturing, and Business Partners to provide seamless cross-functional service.
  • Monitor employee feedback (NPS/VoC) and implement improvements.

9. Compliance, Risk & Business Continuity
  • Ensure compliance with:
    • food safety regulations
    • sanitation standards
    • gym safety requirements
    • ABW and occupancy safety requirements
    • soft services regulatory requirements
  • Maintain recovery plans for soft services disruptions.
  • Own escalation procedures and emergency response for amenities.

10. Continuous Improvement & Innovation
  • Identify and implement service improvements, new technologies, automation, and digital tools to optimize operations.
  • Benchmark services against global CRE performance and best-in-class corporate campuses.
  • Lead soft-services contributions to building renovations and the Building Generation Process (BGP).

KEY PERFORMANCE INDICATORS (KPIs)
  • IFM soft services performance (SLA, KPI, audit outcomes)
  • Food program quality, pricing compliance, and customer satisfaction
  • ABW adoption, seat utilization, etiquette adherence
  • Break room, convenience center, and supply availability uptime
  • Cleaning performance scores & campus cleanliness metrics
  • Event and meeting support satisfaction
  • Budget accuracy, cost control, and savings achieved
  • Workplace experience NPS / tenant satisfaction

Education and experience
  • Bachelor's or Master's in Facility Management, Hospitality, Business Administration, or a related field
  • 5-10+ years experience in soft services, workplace operations, hospitality, or IFM operations
  • Experience managing large outsourced FM contracts, food programs, or workplace amenities
  • Experience with ABW, officing, or workplace change is preferred
  • Experience supporting a multi-building corporate or high-tech campus strongly preferred

Skills
Core Competencies
  • Communicates effectively
  • Drives results
  • Ensures accountability
  • Balances stakeholders
  • Strategic mindset
  • Cultivates innovation

Functional Competencies
  • Strong vendor and contract management
  • Knowledge of café/food service compliance (HACCP)
  • Experience managing convenience centers & consumables
  • Event support operations
  • Space & occupancy operations (ABW)
  • Cleaning service governance & quality control
  • Data-driven service improvements

The current base annual salary range for this role is currently:
$110,250-165,375
Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.
The Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company's 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.
All new ASML jobs have a minimum application deadline of 10 days.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

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