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Manager Soft Services Jobs (NOW HIRING)

CBRE

Facilities Manager (Soft Services)

Chester, VA · On-site

$125K/yr

As a CBRE Facilities Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge ...

SpaceX

Manager, Soft Services (Starlink)

Bastrop, TX · On-site

MANAGER, SOFT SERVICES (STARLINK) SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented ...

SpaceX

Manager, Soft Services (Starlink)

Bastrop, TX

MANAGER, SOFT SERVICES (STARLINK) SpaceX is committed to developing revolutionary space technology, with the ultimate goal of enabling people to live on other planets. We are looking for a talented ...

JLL

Soft Services Manager

Wilmington, NC · On-site

The Soft Services Manager is responsible for the strategic oversight, management, and optimization of our non-engineering services within the Soft Services scope of the facilities portfolio. This ...

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Manager Soft Services information

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$27.5K

$81.7K

$137.5K

How much do manager soft services jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager soft services in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a manager soft services?

A Manager Soft Services oversees non-technical facilities management services, such as cleaning, catering, security, waste management, and front-of-house operations within a building or organization. Their main responsibility is to ensure these services run smoothly, efficiently, and to a high standard, contributing to a safe and pleasant environment for staff and visitors. They coordinate teams, manage contracts, monitor service quality, and often handle budgets related to these operations. Strong organizational and leadership skills are important in this role, as is the ability to respond flexibly to changing needs.

What is the difference between Manager Soft Services vs Facility Supervisor?

AspectManager Soft ServicesFacility Supervisor
CredentialsRelevant certifications in soft services, facilities managementOften similar certifications, focus on operational skills
Work EnvironmentOversees multiple soft service functions across facilitiesManages daily operations at specific sites
Employer & IndustryCommon in facilities management, hospitality, corporate sectorsTypically in building management, maintenance firms
Search & Comparison IntentFocuses on managerial responsibilities in soft servicesMore operational, site-specific role

The Manager Soft Services role involves overseeing multiple soft service functions like cleaning, catering, and security across various facilities, requiring strategic planning and management skills. In contrast, a Facility Supervisor handles daily operational tasks at specific sites, focusing on immediate service delivery. Both roles share similar credentials but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a manager soft services?

To thrive as a Manager Soft Services, you need expertise in facilities management, service delivery, and budget control, often supported by a relevant degree or facilities management certification. Familiarity with CAFM (Computer-Aided Facilities Management) systems, contract management software, and health and safety regulations is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage teams and client relationships. These skills ensure efficient operations, high service standards, and client satisfaction in diverse facilities environments.

What are some common challenges faced by a manager soft services and how can they be addressed?

A Manager Soft Services often encounters challenges such as balancing diverse stakeholder expectations, managing large teams across multiple service areas (like cleaning, catering, and security), and ensuring consistent service quality. Addressing these challenges requires strong communication skills, effective team leadership, and a proactive approach to problem-solving. Regular training, clear performance metrics, and fostering open communication channels with both clients and team members can help maintain high standards and quickly resolve any issues that arise.
More about Manager Soft Services jobs
What cities are hiring for Manager Soft Services jobs? Cities with the most Manager Soft Services job openings:
What states have the most Manager Soft Services jobs? States with the most job openings for Manager Soft Services jobs include:
What job categories do people searching Manager Soft Services jobs look for? The top searched job categories for Manager Soft Services jobs are:
Manager Soft Services jobs near you
Infographic showing various Manager Soft Services job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Facilities Manager (Soft Services)

CBRE

Chester, VA • On-site

$125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 349 frontline employees who took The Breakroom Quiz

104th of 488 rated business services

Job description

About the Role:
As a CBRE Facilities Soft Services Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. You will be responsible for managing catering, cleaning, landscaping, pest control and other soft services related to a client managed facility.
This job is part of the Workplace Facilities Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
This position will be site-specific in Chester, VA with some travel required.
What You'll Do:
  • Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
  • Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
  • Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
  • Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
  • Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
  • Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
  • Ensure KPI's delivery and End User Satisfaction Surveys are in green and at satisfactory levels at all times.
  • Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
  • Ensure support provided by the team is efficient and consistent.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
  • Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
  • Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values - respect, integrity, service, and excellence - and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
APPLICANT AI USE DISCLOSURE
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Facilities Manager (Soft Services) role is $110,000 annually and the maximum salary for the Facilities Manager (Soft Services) position is $125,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

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