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Manager Soft Services Jobs (NOW HIRING)

EMCOR Group, Inc.

Workplace Solutions Manager

Waltham, MA · On-site

$100 - $125/hr

Essential Duties & Responsibilities Operational Management - Lead day-to-day soft services operations across multiple laboratory and office facilities, ensuring consistent service delivery and ...

JLL

Assistant Facilities Manager

Palo Alto, CA · On-site

Lead soft services team operations by directly managing workplace support, conference services, mail coordination, and employee support staff with daily direction, coaching, and performance feedback ...

EMCOR Group Inc

EMCOR Facilities Services, Inc.

Waltham, MA · On-site

$30 - $31.25/hr

... soft services, customer requests, inspections, vendor activities, and workplace projects. The role requires a highly organized, customer-focused professional capable of managing multiple priorities ...

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Manager Soft Services information

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$27.5K

$81.7K

$137.5K

How much do manager soft services jobs pay per year?

As of Sep 8, 2026, the average yearly pay for manager soft services in the United States is $81,677.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a manager soft services?

A Manager Soft Services oversees non-technical facilities management services, such as cleaning, catering, security, waste management, and front-of-house operations within a building or organization. Their main responsibility is to ensure these services run smoothly, efficiently, and to a high standard, contributing to a safe and pleasant environment for staff and visitors. They coordinate teams, manage contracts, monitor service quality, and often handle budgets related to these operations. Strong organizational and leadership skills are important in this role, as is the ability to respond flexibly to changing needs.

What are the key skills and qualifications needed to thrive as a manager soft services?

To thrive as a Manager Soft Services, you need expertise in facilities management, service delivery, and budget control, often supported by a relevant degree or facilities management certification. Familiarity with CAFM (Computer-Aided Facilities Management) systems, contract management software, and health and safety regulations is typically required. Strong leadership, communication, and problem-solving skills help you effectively manage teams and client relationships. These skills ensure efficient operations, high service standards, and client satisfaction in diverse facilities environments.

What are some common challenges faced by a manager soft services and how can they be addressed?

A Manager Soft Services often encounters challenges such as balancing diverse stakeholder expectations, managing large teams across multiple service areas (like cleaning, catering, and security), and ensuring consistent service quality. Addressing these challenges requires strong communication skills, effective team leadership, and a proactive approach to problem-solving. Regular training, clear performance metrics, and fostering open communication channels with both clients and team members can help maintain high standards and quickly resolve any issues that arise.

What is the difference between Manager Soft Services vs Facility Supervisor?

AspectManager Soft ServicesFacility Supervisor
CredentialsRelevant certifications in soft services, facilities managementOften similar certifications, focus on operational skills
Work EnvironmentOversees multiple soft service functions across facilitiesManages daily operations at specific sites
Employer & IndustryCommon in facilities management, hospitality, corporate sectorsTypically in building management, maintenance firms
Search & Comparison IntentFocuses on managerial responsibilities in soft servicesMore operational, site-specific role

The Manager Soft Services role involves overseeing multiple soft service functions like cleaning, catering, and security across various facilities, requiring strategic planning and management skills. In contrast, a Facility Supervisor handles daily operational tasks at specific sites, focusing on immediate service delivery. Both roles share similar credentials but differ in scope and level of responsibility.

What does a manager soft services do?

A manager of soft services oversees the delivery of non-technical support functions such as cleaning, security, landscaping, and hospitality within a facility. They coordinate staff, ensure quality standards, manage budgets, and implement service improvements to maintain a safe and clean environment.
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Manager Soft Services jobs near you
Infographic showing various Manager Soft Services job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $81,677 per year, or $39.3 per hour.

Territory Manager, Soft Surface Flooring

Dothan, AL • On-site

Shaw Industries Inc
See more jobs at Shaw Industries Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Conduct daily sales calls on existing customers to promote soft surface flooring products, samples, displays, and related items.

  • Present products to retail dealers, designers, and end-users, analyze leads, and develop new customer accounts within the designated territory.

  • Enter customer interactions and sales data into Salesforce.com, and prepare reports on sales transactions, market conditions, and product needs.

Shaw Industries rating

7.6

Company rating: 7.6 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

226th of 547 rated manufacturers

Job description

Job Title

Territory Manager, Soft Surface Flooring

Position Overview

Shaw Industries Group, Inc. is a wholly owned subsidiary of Berkshire Hathaway, and is a global leader in delivering carpet, hardwood, tile & stone, laminate, synthetic turf, and other specialty products to residential and commercial markets worldwide. We are committed to creating a better future for our customers, our people, our company, and our communities.

Position Overview: ATerritory Sales Manageris required tomaintainand increase Shaw's profitability and market share in a geographical area.This isaccomplishedthrough the development of good relationships with the customer based on knowledge, service,trustand integrity.Business growth will beaccomplishedthrough the implementation of major market programs andservicesand sample placement.

Responsibilities:

  • Daily salescallson existing customers with special emphasis on thesaleof soft surfaceflooringproducts, samples, displays, adhesive, and related floor products.

  • Must present products tothe retaildealers,designersand end-users as well as analyze all leads provided by corporate reports.

  • Must sell and construct display racks weighing 50lbs or more on a regular basis.

  • Mustcontinually prospect forviablenew accounts while developing a keen awareness of what is happening within their designated geographic area.

  • Prepare reportsofbusiness transactions and sales reports showing sales volume and potential sales.

  • Prepare and communicate periodic sales reports outlining actual sales information and goals, competitive marketconditionsand product needs.

  • Analyze sales statistics by reviewing computer reports specific to his/her territory to aid in formulating goals and toassistdealers in promoting sales.

  • Analyze and control travel and entertainment expenditures as well as sample budget to conform to budgetary requirements.

  • Must enter all customer interactions and key information into Salesforce.com

  • Responsible for selling and promoting all residential products, including ShawFloors,A/T and Philly Commercial and educating customers on these products.

Requirements:

  • A High School Diploma/GEDrequired.

  • Previoussales experiencerequired.

  • This position requires the ability tointerface witha diverse group of customers in a friendly and respectable manner.

  • The candidate must have the ability to use a laptop computer and basic Microsoft Windows software including MS Office.

  • Applicants must also be physically able to assemble and take down display fixtures.

  • Territory Managers must travel in a vehicle that can carrya number ofproduct sampleboards thiswould require a van or an approved SUV.

  • Ability to lift more than 50lbs on a regular basis.

  • Mustresidewithin territory(Destin, FL, Panama City Beach, FL, Dothan, AL)

Competencies:

  • Build Customer Satisfaction

  • Initiate Action

  • Deliver Compelling Communication

  • Build Trusting Relationships

Shaw Industries Group, Inc. requires the Residential Territory Managers tooperateand maintain a specific vehicle while conducting business due to the size and volume of flooring samples. The approved vehicle classes are SUV's or van-sized vehicles and must meet a minimum storage space requirement. To receive a complete list of company approved vehicles or vehicle types, email shaw.recruiting@shawinc.com. In keeping with our company's sustainability commitment, Shaw Industries encourages the use of hybridor other high fuel efficiencyautomobile.

Shaw benefits include:

  • Medical, dental, and vision insurance

  • Life insurance and disability coverage

  • Tuition reimbursement

  • Employee assistance program

  • Health savings account

  • Paid Time Off

  • Parental Leave

  • 401K and Retirement Plans

  • Product discounts for employees

#LI-HB1

#ShawIND

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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